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Client Success Jobs in Springfield, VA (NOW HIRING)

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

$133K - $176K/yr

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

Dcode

Director of Client Success-OSW

Washington, DC · On-site

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

RiskSpan

Senior Client Success Manager, Enterprise

Arlington, VA · On-site

$157K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DR We're looking for a Senior Client Success Manager to join a small, high-performing team focused on our enterprise client base. You'll own the post-sale relationship for a portfolio of complex ...

New

Skydrop

Customer Success Manager - Supply

Springfield, VA · On-site

$150 - $165/hr

  • Medical

  • Dental

  • Vision

  • PTO

About the Role Zeta Global is looking for a Senior Director, Client Success (Supply) to lead operational excellence and revenue growth across our publisher‑facing Client Success team. In this role ...

New

RiskSpan

Senior Client Success Manager, Enterprise

Arlington, VA · On-site

$157K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DR We're looking for a Senior Client Success Manager to join a small, high-performing team focused on our enterprise client base. You'll own the post-sale relationship for a portfolio of complex ...

New

RiskSpan

Senior Client Success Manager, Enterprise

Arlington, VA · On-site

$157K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DR We're looking for a Senior Client Success Manager to join a small, high-performing team focused on our enterprise client base. You'll own the post-sale relationship for a portfolio of complex ...

New

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Springfield, VA

Client Success information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do client success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Springfield, VA?

The most popular types of Client Success jobs in Springfield, VA are:

What are popular job titles related to Client Success jobs in Springfield, VA?

For Client Success jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Springfield, VA look for?

The top searched job categories for Client Success jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Client Success jobs?

Cities near Springfield, VA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $86,763 per year, or $41.7 per hour.

Director of Client Success-OSW

Dcode

Washington, DC • On-site

$133K - $177K/yr

Full-time

Re-posted 4 days ago

Job description

Company Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.
Role Summary
We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive responsible for overall contract execution, customer engagement, mission delivery, strategic planning, and integration across four Lines of Effort:
  • Infrastructure Modernization
  • Common Operating Picture (COP) development
  • Network Modernization
  • Operational command, control, and communications process transformation

The CS Director provides executive leadership for Dcode's embedded Rapid Acquisition Integration Cell (RAICâ„¢), ensuring modernization activities remain synchronized across government stakeholders while delivering measurable mission outcomes.
This position serves as the primary executive interface with senior government leadership across the Department of War (DOW) and with other Executive Branch organizations.
Salary range: $133,000- $177,000 plus bi-annual bonuses
Active TS/SCI strongly preferred. Eligibility for SAP/SCI clearance is required.
This role is local to the DMV.
Key Responsibilities
Client Leadership & Strategic Advisory
  • Serve as a trusted advisor to senior DOW and operational leaders, providing strategic guidance that advances mission outcomes and organizational transformation.
  • Build and sustain executive relationships across client organizations to identify mission priorities, shape long-term strategies, and position Dcode as a trusted partner.
  • Advise senior leaders on organizational design, capability modernization, rapid acquisition, technology adoption, governance, and operational transformation.
  • Translate complex mission challenges, capability gaps, and strategic objectives into actionable roadmaps that accelerate mission impact.
  • Lead strategic planning sessions and stakeholder engagements that drive alignment, decision-making, and measurable outcomes.
Portfolio Leadership & Delivery Excellence
  • Establish and oversee scalable operating models, governance structures, and delivery frameworks that enable rapid capability development and transition.
  • Translate strategic objectives into executable plans, operating models, workflows, performance metrics, and implementation roadmaps.
  • Drive execution through Agile and iterative delivery methodologies that accelerate decision-making, improve transparency, and produce measurable progress.
  • Ensure engagements remain focused on mission outcomes, operational effectiveness, speed, and return on investment.
  • Anticipate risks, resolve complex delivery challenges, and adapt execution strategies to evolving operational environments.
  • Oversee contract execution to ensure compliance with security requirements, contractual obligations, and applicable federal regulations.
Mission Innovation & Operational Transformation
  • Design and implement repeatable frameworks that improve capability intake, evaluation, prioritization, experimentation, transition, and fielding.
  • Drive modernization initiatives that improve organizational agility, acquisition effectiveness, and mission execution.
  • Establish standardized approaches for innovation, experimentation, and rapid capability delivery that can scale across client organizations.
Business Growth & Strategic Expansion
  • Identify, qualify, shape, and help capture strategic growth opportunities within existing and prospective client organizations
  • Leverage executive relationships and mission insight to identify emerging client priorities and expand Dcode's portfolio of work.
  • Contribute to organizational growth through thought leadership, market insight, and cross-functional collaboration.
Leadership & Organizational Development
  • Serve as a senior leader responsible for delivering client success, achieving business objectives, and advancing Dcode's strategic priorities.
  • Manage, lead, and develop high-performing team-members capable of delivering exceptional results in complex, fast-paced environments.
  • Recruit, mentor, coach, and develop leaders while strengthening the organization's technical, consulting, and client engagement capabilities.
  • Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence.
Qualifications
Required Skills and Experience
  • 10 years DoW experience.
  • Experience supporting OSW or Joint Staff.
  • Executive-level program management.
  • Experience leading organizational transformation.
  • Experience briefing SES and General Officers.
  • Demonstrated success leading multi-million dollar programs.
  • Strong understanding of OSW acquisition processes, security requirements, and technology modernization initiatives.
  • Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
  • Strong people leadership skills with experience managing and developing high-performing teams.
  • Demonstrated first hand experience in moving a capability from concept to operational deployment.
  • Executive presence and excellent written and verbal communication skills.
  • Active Top Secret clearance.
  • SAP/SCI eligibility.
Additional Information
You'll love it here if:
  • Thrive in fast-paced, mission-driven environments.
  • Enjoy solving complex problems and delivering tangible results under pressure.
  • Are committed to continuous learning and improvement.
  • Build strong relationships and inspire trust quickly.
  • Value a collaborative, transparent, and inclusive culture.

We look for resilient hustlers:
Our CEO busted her face on the balance beam in college and got back up... our CRO knocked on a thousand doors... rejected 999 times and kept on knocking. What is your story?
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.

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