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Client Success Jobs in Springfield, VA (NOW HIRING)

Moore

Senior Manager, Client Success

Lanham, MD · On-site

TheSenior Manager, Client Successwill lead ateam of in-house and contract staff to ensurethat ... success. For more information about 1st Degree and Moore, please visit www.1stdegree.com and www ...

Nelnet

Customer Success Manager

Washington, DC · On-site

$75K - $85K/yr

Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing ... engagement, and renewal support. * Develop and maintain documented client success plans with ...

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All JobsClient Success JobsClient Success Jobs in Springfield, VA

Client Success information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do client success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client success in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

How can I make 2000 a week working from home?

A Client Success professional can earn $2,000 a week by managing multiple client accounts, providing high-quality support, and developing strong communication skills. Achieving this income often requires experience, a reliable internet connection, and proficiency with customer relationship management (CRM) tools. Consistent performance and expanding your client base are key to reaching this earning level.
What are the most commonly searched types of Client Success jobs in Springfield, VA? The most popular types of Client Success jobs in Springfield, VA are:
What job categories do people searching Client Success jobs in Springfield, VA look for? The top searched job categories for Client Success jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Client Success jobs? Cities near Springfield, VA with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Springfield, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $86,763 per year, or $41.7 per hour.
Client Success Representative

Client Success Representative

Tax Analysts

Falls Church, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Provides customer support to the end users for assigned accounts, and admin support for Account Executives and primary business contacts. Assists the sales executives with orders, renewals, and general customer interactions. Performs all normal duties necessary to assist customers with product or website access questions and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  1. Assist clients with technical issues, including log-in/access to website and browser troubleshooting.
  2. Assists sales executives with orders, renewals, and other general customer interactions to maintain assigned territory client accounts.
  3. Monitors the customer service queue and responds to all customer inquiries. Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities.
  4. Calls existing customers to determine satisfaction levels, training needs, and to answer questions.
  5. Manages subscriptions and users in NetSuite CRM by recording and maintaining accurate customer information in the database.
  6. Maintains up-to-date awareness of Tax Analysts' products and industry trends.
  7. Elicits and gathers client feedback in products and conveys information to sales executives. Actively seeks out and passes sales leads to the appropriate sales executive.
  8. Develops a consultative approach and adds value to customers and prospects through knowledge and expertise.
  9. Works with current clients with assigned territory reps to ensure a high-level of customer satisfaction; keeps customers informed about available services, prices, and new products. Passes along upsell opportunities to appropriate sales executive.
  10. Maintain existing IP Master accounts and update information, convert IP ranges (when necessary) create new IP Master accounts.
  11. Develop knowledge of user data to strategically support usage growth within the client base. 

KNOWLEDGE & SKILLS:

  • Ability to troubleshoot a wide variety of level 1 technical support requests
  • Understanding of how subscription-based websites work; ability to identify registration and log-in issues
  • Ability to interact naturally and comfortably with high-level executives
  • Tenacity and resourcefulness in resolving client issues
  • Detail oriented with excellent follow-up skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills, including the ability to establish and maintain rapport
  • Superior customer-focused attitude
  • Strong analysis and judgment skills
  • Works well in a team environment

Requirements

  • BA degree or equivalent in experience preferred
  • 1+ year of customer service support experience required
  • Must have basic sales skills
  • Experience with NetSuite or Salesforce, Mailchimp and Google Analytics preferred

Benefits

  • Health/Dental/Vision
  • 401K: Immediately vested
  • Tuition assistance
  • Qualified employer under the Public Service Loan Forgiveness program (PFSL)
  • Generous Paid Time Off
  • Dog-friendly office
  • Private gym onsite
  • Medical, Dental, Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life and AD&D Insurance
  • Disability Insurance
  • Pet Insurance
  • Tuition Assistance
  • Trade Publication/News Subscription Reimbursement
  • Exercise Room
  • Paid Holidays
  • Vacation and Sick Leave
  • Parental Leave

Tax Analysts is an Equal Employment Opportunity Employer.

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