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Client Success Saas Jobs (NOW HIRING)

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site +1

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship ... SaaS solutions and consulting services to drive measurable ROI. What you'll do: Strategic ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship ... SaaS solutions and consulting services to drive measurable ROI. What you'll do: Strategic ...

CreativeX

Client Success Associate

$60K - $70K/yr

About the Role We're looking for a Client Success Associate (CSA) to join our growing Client ... SaaS, advertising, or marketing preferred). * Comfortable with data in Excel or Google Sheets.

CreativeX

OR

$60K - $70K/yr

About the Role We're looking for a Client Success Associate (CSA) to join our growing Client ... SaaS, advertising, or marketing preferred). * Comfortable with data in Excel or Google Sheets.

VTS

Client Success Representative

New York, NY

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with ... You'll * Be quickly trained in world-class SaaS CS techniques and real estate fluency. * Use ...

Coreforce

Client Success Manager I - (CSMI)

Atlanta, GA · On-site

$55K - $70K/yr

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals ... Client Success Manager I (CSM I) - Build Your Career with Purpose Join Coreforce and use your ...

American Software

Client Success Leader

Atlanta, GA

Logility's SaaS-based platform transforms sales and operations planning (SandOP) and integrated ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

VTS

Client Success Representative

New York, NY

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with ... You'll * Be quickly trained in world-class SaaS CS techniques and real estate fluency. * Use ...

Logility

Client Success Leader

Atlanta, GA

Logility's SaaS-based platform transforms sales and operations planning (SandOP) and integrated ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

Prolydian, LLC

Be Seen First

Client Success Manager

Tallahassee, FL · Remote

$40K - $60K/yr

... class technology (SaaS-based) company. The ideal candidate is an exceptionally organized ... Client Success Developer for system enhancement requests ● Provide system training and create ...

New

VTS

Client Success Representative

New York, NY · On-site

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with ... You'll * Be quickly trained in world-class SaaS CS techniques and real estate fluency. * Use ...

Logility

Client Success Leader

Atlanta, GA · On-site

Logility's SaaS-based platform transforms sales and operations planning (SandOP) and integrated ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

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Showing results 1-20

All JobsClient Success Saas Jobs

Client Success Saas information

See salary details

$32.5K

$83.1K

$140K

How much do client success saas jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Saas vs Customer Support Specialist?

AspectClient Success SaasCustomer Support Specialist
CredentialsRelevant degrees, certifications in SaaS or customer successBasic technical or customer service training
Work EnvironmentProactive, strategic engagement with clients, SaaS platformsReactive support, troubleshooting, and issue resolution
Employer & IndustryTech companies, SaaS providersVarious industries, including tech, retail, telecom
Search & Comparison IntentUnderstanding strategic client management in SaaSResolving customer issues and technical support

While both roles involve working with clients, Client Success Saas focuses on proactive engagement and ensuring long-term satisfaction in a SaaS environment, whereas Customer Support Specialist primarily handles reactive troubleshooting and issue resolution.

What cities are hiring for Client Success Saas jobs? Cities with the most Client Success Saas job openings:
What states have the most Client Success Saas jobs? States with the most job openings for Client Success Saas jobs include:
What job categories do people searching Client Success Saas jobs look for? The top searched job categories for Client Success Saas jobs are:
Client Success Saas jobs near you
Infographic showing various Client Success Saas job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 65% Physical, 5% Hybrid, and 30% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

hc1 Insights, Inc.

Chicago, IL

Other

Posted 5 days ago

Job description

Description

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client Retention. You will act as a strategic advisor, ensuring that clinical and business executives realize the full potential of our SaaS solutions and consulting services to drive measurable ROI.


What you'll do:

Strategic Relationship Management

  • Multi-Tier Engagement: Build and nurture deep-rooted relationships across your assigned accounts, ranging from C-Suite executives (CMOs, Chief Quality Officers) to laboratory directors and administrative managers
  • Alignment: Lead the "Alignment" phase of the client journey by establishing a clear Definition of Success and identifying key resources needed for a meaningful partnership
  • Account Planning: Develop and execute comprehensive account strategies to improve engagement and satisfaction, ensuring hc1 remains essential to the client's long-term business strategy

Operational Excellence & Review Cadence

  • Quarterly Business Reviews (QBRs): Own the executive-level QBR process. You will prepare and present structured reports on adoption, performance against SLAs, and-most importantly-demonstrated clinical and financial ROI
  • Monthly Operational Reviews: Facilitate regular touchpoints with software users to ensure day-to-day system effectiveness, review AI-powered care gap alerts, and drive feature adoption
  • Internal Account Stewardship: Manage monthly internal reviews of your client portfolio to update leadership on account health, potential risks, and strategic opportunities

Product Advocacy & Growth

  • The Feedback Loop: Serve as the "Voice of the Customer," gathering feedback via QBRs, CSAT, and NPS surveys to influence the hc1 product roadmap
  • Upsells & Renewals: Proactively identify expansion opportunities where hc1's Ops IQ, Source IQ, or Clinical IQ platforms can solve emerging client challenges. You will partner with the Growth/Sales team to ensure seamless contract renewals
  • Training & Enablement: Ensure high platform "stickiness" by coordinating training for new users via the hc1 Academy and rolling out new functionality

Data-Driven Account Management

  • Client Universe CRM: Maintain real-time accuracy of client data, contract details, and health status (Red/Yellow/Green) within our proprietary CRM, Client Universe
  • Value Delivery: Use data to prove outcomes such as 30-50% reductions in unnecessary blood transfusions and 40% improvements in care gap closure rates

Requirements

What you bring:

  • Experience: 5+ years in a SaaS Client Success or Account Management role, preferably within the healthcare, health-tech, or laboratory diagnostic space
  • Domain Expertise: A strong understanding of hospital lab operations, healthcare clinical workflows, and the financial drivers of US Health Systems
  • Executive Presence: Proven ability to command a room of clinical executives and translate complex data into a compelling "ROI story"
  • Technical Proficiency: Comfortable navigating complex data environments and using CRM tools (like Client Universe) to track KPIs and account health
  • Proactive Mindset: You don't wait for a support ticket to reach out; you anticipate client needs and identify risks before they impact retention

Core Success Metrics

  • Net Revenue Retention: Your primary measure of success
  • Client Health Score: Maintaining positive "Green" status across your portfolio in Client Universe
  • Product Adoption: High usage rates across key features of the hc1 IQ Platform
  • CSAT/NPS: Direct feedback from your executive and administrative sponsors

Apply