ZipRecruiter

Log In

1

Client Success Saas Jobs in Ohio (NOW HIRING)

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience.

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account ... SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience.

Dataguard

$90 - $140/hr

You build and maintain strategic partnerships by understanding client goals and aligning them with ... SaaS environment * Strong track record in executive‑level meetings, stakeholder management, and ...

Trak Group

Sales Director

Cincinnati, OH · Remote

Collaborate with Client Success, Marketing, Operations, and Executive Leadership to ensure ... Preferred Qualifications Experience within Managed Services (MSP), Cybersecurity, Cloud, SaaS ...

RELX

Strategic Customer Success Manager

Dayton, OH · On-site

... client-facing role, ideally with AI, SaaS, or other emerging-technology products * Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology

next page

Showing results 1-20

All JobsClient Success Saas JobsClient Success Saas Jobs in Ohio

Client Success Saas information

What is the difference between Client Success Saas vs Customer Support Specialist?

AspectClient Success SaasCustomer Support Specialist
CredentialsRelevant degrees, certifications in SaaS or customer successBasic technical or customer service training
Work EnvironmentProactive, strategic engagement with clients, SaaS platformsReactive support, troubleshooting, and issue resolution
Employer & IndustryTech companies, SaaS providersVarious industries, including tech, retail, telecom
Search & Comparison IntentUnderstanding strategic client management in SaaSResolving customer issues and technical support

While both roles involve working with clients, Client Success Saas focuses on proactive engagement and ensuring long-term satisfaction in a SaaS environment, whereas Customer Support Specialist primarily handles reactive troubleshooting and issue resolution.

Is client success a good career?

Client Success in SaaS involves managing customer relationships to ensure satisfaction and retention, often requiring strong communication and problem-solving skills. It is considered a growing field with opportunities for advancement, especially for those with technical knowledge and certifications in customer success tools. The role offers a stable career path with potential for performance-based bonuses and professional development.

What is customer success in SaaS?

Customer success in SaaS involves ensuring clients effectively adopt and derive value from the software, leading to high satisfaction and retention. Client Success SaaS professionals work proactively to address customer needs, often using tools like CRM platforms and data analysis to improve user experience and reduce churn.

What are popular job titles related to Client Success Saas jobs in Ohio?

For Client Success Saas jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Success Saas jobs in Ohio look for?

The top searched job categories for Client Success Saas jobs in Ohio are:

What cities in Ohio are hiring for Client Success Saas jobs?

Cities in Ohio with the most Client Success Saas job openings:

Client Success Saas jobs near you

Client Success Analyst

Aktion Associates, Inc

Maumee, OH

Full-time

Retirement

Re-posted 8 days ago

Job description

About Aktion
Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 250 professionals. We have a two year growth initiative to build our total workforce to 350. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.

Client Success Analyst

We are seeking a Client Success Analyst who will be responsible for building and maintaining strong, long-term relationships with long term clients, driving client satisfaction, retention, and expansion. This role serves as a key point of contact for clients, supporting an extraordinary client experience and advocating for their needs internally and collaborating with various teams to ensure successful product adoption and satisfaction.

Onsite: Maumee, OH

Roles and Responsibilities:

  • Software Subscription Renewals: meet with clients 90-days prior to renewal date to review renewal details, execute changes and collaborate with Accounting to initiate invoice and assist with payment collection.
  • Identify at-risk clients and take proactive steps to mitigate churn through intervention strategies and outreach.
  • Engage in Net Promoter activities to identify referrals, references and success stories.
  • Develop and maintain strong, long-term relationships with key client stakeholders.
  • Meet with each client account at a minimum of once every 4 months to engage in strategic discussions, software utilization, with a goal of identifying software and services opportunities for our sales team.
  • Introduce successful corporate-driven programs and initiatives
  • Monitor and report on key metrics such as Client Satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and product adoption to the divisional leadership.
  • Identify relevant industry advancements and opportunities for upselling and cross-selling.
  • Update and maintain CRM with logs of all client related activities.

Education, Experience and Skills:

  • Proven ability to build strong client relationships and drive satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a solution-oriented mindset.
  • Ability to work independently and collaboratively within a team.
  • Be a strong multi-tasker who can work on internal projects and client initiatives while attending to requests from clients in a timely fashion.
  • Experience with SaaS subscriptions, either from experience working with a software publisher or reseller is required.
  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience in client success, account management, inside sales or a related field.
  • Experience with using CRM software is a plus.
  • Knowledge of the industry and products/services offered is a plus.
  • Experience or good understanding of Managed Services is a plus.
This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.
Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.
Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates

Apply