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Client Success Manager Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Success Manager

Lenexa, KS · On-site

Summary The Customer Success Manager is responsible for managing and strengthening merchant ... Experience delivering client-focused solutions to customer needs * This role is eligible for a ...

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant ... Experience delivering client-focused solutions to customer needs * This role is eligible for a ...

The Palmer Group

Customer Success Manager

Topeka, KS · On-site

The Customer Success Manager plays a key role in building strong customer relationships, driving ... Experience supporting and growing client relationships in customer-focused, account coordination ...

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant ... Experience delivering client-focused solutions to customer needs * This role is eligible for a ...

FanThreeSixty

Client Data Strategist

Leawood, KS · On-site

You'll work closely with Sales, Client Success, our Sales Engineer, and our Lead Data Product Manager, translating client needs and feedback into signals that shapes what we build next. This is a ...

Cleo

Customer Success Manager

Topeka, KS · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

FanThreeSixty

Client Data Strategist

Leawood, KS · On-site

You'll work closely with Sales, Client Success, our Sales Engineer, and our Lead Data Product Manager, translating client needs and feedback into signals that shapes what we build next. This is a ...

Auvik Networks

As a Customer Success Manager at Auvik, you'll own the long-term success of a defined book of business, ensuring customers realize meaningful, ongoing value from the Auvik suite of products so they ...

Auvik Networks

As a Customer Success Manager at Auvik, you'll own the long-term success of a defined book of business, ensuring customers realize meaningful, ongoing value from the Auvik suite of products so they ...

Vontier

Lead Customer Success Manager

Topeka, KS · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

Probook

Enterprise Customer Success Manager

Manhattan, KS · On-site

$130 - $160/hr

NYC‑based; 5 days/week in‑office. * 3+ years in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics. * Startup experience required (Series A-D)

NeuAnalytics

Data Specialist

Overland Park, KS

You will work directly with your Client Success Manager and Client Success Analysts to ensure your assigned clients are well-supported and any issues or concerns are addressed promptly and ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Kansas

Client Success Manager information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success manager in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Kansas?

The most popular types of Client Success jobs in Kansas are:

What are popular job titles related to Client Success Manager jobs in Kansas?

For Client Success Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Kansas look for?

The top searched job categories for Client Success Manager jobs in Kansas are:

What cities in Kansas are hiring for Client Success Manager jobs?

Cities in Kansas with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Customer Success Manager

BASYS Processing

Lenexa, KS • On-site

Full-time

Re-posted 14 days ago

Job description

Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role regularly performs account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution, requiring strong analytical skills, sound judgment, financial and processing knowledge, effective communication, and a results-oriented mindset to effectively carry out assigned duties.
Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.
Duties & Responsibilities
Essential Functions
  • Directs and manages merchant relationships within varied industry verticals using written and verbal communication.
  • Acts as a transaction processing consultant for merchants, providing alternative processing solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.
  • Works with internal Basys teams to ensure a high level of support for the merchant.
  • Prompt communication with merchant, partners and internal Basys teams when issue/request has been received and expected date of resolution.
  • Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.
  • Identifies, monitors, and mitigates risk issues per bank and card policy guidelines.
  • Utilizes set scheduled calls to increase retention efforts within portfolio.
  • Responsible for answering and documenting inbound and outbound calls and responding to email correspondence in a timely manner.

Additional Responsibilities
  • Consistently meets goals for growth, retention, and customer service.
  • Develops, trains and implements educational programs designed to improve merchant transaction processing performance.
  • Inspect merchant processing history to recommend/provide solutions to best fit their processing needs (new equipment, different processing plan, etc.)
  • Assist in training new team members or shadowing sessions as needed.
  • Assist in remediation of outstanding PCI compliance issues.
  • Support merchant re-applications end to end, coordinating required documentation and follow-ups to ensure accurate, timely resubmissions, with additional compensation provided for each successfully completed application
  • To remain innovative and efficient, the use of AI tools is typical and expected within this role and at Basys.
  • Completes other assigned duties as requested.

Requirements
  • World Class problem-solving skills to help resolve customer complaints or needs
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Up-to-date understanding of the industry's consumer behavior
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing client data
  • Time management and multitasking skills in order to handle multiple tasks and clients at once
  • Strong organizational skills and attention to detail
  • Experience delivering client-focused solutions to customer needs
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
  • A minimum of 3 year experience in a financial institution or customer service position required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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