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Client Success Executive Jobs in Madison, WI (NOW HIRING)

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

Assess, research, and address post-project inquiries from customers, Sales, and Client Support ... executive. * Facilitate complex or non-traditional project requests derived from customer or ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

Assess, research, and address post-project inquiries from customers, Sales, and Client Support ... executive. * Facilitate complex or non-traditional project requests derived from customer or ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

Assess, research, and address post-project inquiries from customers, Sales, and Client Support ... executive. * Facilitate complex or non-traditional project requests derived from customer or ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

In this role, you will lead executive business reviews, drive product adoption, and help customers ... Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$100 - $125/hr

In this role, you will lead executive business reviews, drive product adoption, and help customers ... Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

In this role, you will lead executive business reviews, drive product adoption, and help customers ... Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

In this role, you will lead executive business reviews, drive product adoption, and help customers ... Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap ...

Lands' End

Account Executive II

Dodgeville, WI · On-site

As an Account Executive II for our Strategic Growth Account clients, you will be responsible for ... Proven track record of success in sales and client satisfaction, with a focus on Mid-Market clients.

Lands' End

Account Executive II

Dodgeville, WI · On-site +1

As an Account Executive II for our Strategic Growth Account clients, you will be responsible for ... Proven track record of success in sales and client satisfaction, with a focus on Mid-Market clients.

Lake Ridge Bank

Chief Lending Officer

Middleton, WI · On-site

... executive ready to influence the direction of a growing community bank? Join Lake Ridge Bank as Chief Lending Officer and help lead our next chapter of growth, innovation, and client success. The ...

Lake Ridge Bank

Chief Lending Officer

Middleton, WI · On-site

... executive ready to influence the direction of a growing community bank? Join Lake Ridge Bank as Chief Lending Officer and help lead our next chapter of growth, innovation, and client success. The ...

Lake Ridge Bank

Chief Lending Officer

Middleton, WI · On-site

... executive ready to influence the direction of a growing community bank? Join Lake Ridge Bank as Chief Lending Officer and help lead our next chapter of growth, innovation, and client success. The ...

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Showing results 21-40

All JobsClient Success JobsClient Success Executive JobsClient Success Executive Jobs in Madison, WI

Client Success Executive information

See Madison, WI salary details

$46.9K

$95.3K

$143.6K

How much do client success executive jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success executive in Madison, WI is $95,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $104,800.00 per year, depending on experience, location, and employer.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

How much do client success executives make?

Client Success Executives typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and company size. Compensation may also include bonuses, commissions, or other incentives based on client retention and success metrics.

What is the role of a client success executive?

A client success executive is responsible for building strong relationships with clients, ensuring their needs are met, and helping them achieve their goals with the company's products or services. They often coordinate with sales, support, and account teams, using tools like CRM software to monitor client satisfaction and retention. The role requires excellent communication skills and a focus on customer satisfaction to promote long-term loyalty.

What are the most commonly searched types of Client Success jobs in Madison, WI?

The most popular types of Client Success jobs in Madison, WI are:

What job categories do people searching Client Success Executive jobs in Madison, WI look for?

The top searched job categories for Client Success Executive jobs in Madison, WI are:

Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $95,318 per year, or $45.8 per hour.

Customer Success Manager - Public Sector

findhelp

Madison, WI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

We're changing the way people connect to social care.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
As a Senior Customer Success Manager, you will lead the strategic health and growth of high-value customers, bridging the gap between executive strategy and tactical execution. You will own the entire customer lifecycle-from seamless sales-to-service hand-offs and onboarding to delivering high-impact Quarterly Business Reviews for C-suite stakeholders. By acting as a primary internal advocate, you will collaborate with R&D and Product Support teams to resolve technical escalations and ensure platform functionality aligns with clinical and financial goals. We are looking for an assertive professional who thrives in fast-paced environments and has the ability to translate complex data into actionable strategies that optimize outcomes within our customer's ecosystem.
Responsibilities and Duties:
  • Strategic Relationship Management: Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value, retention, and revenue growth.
  • Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring findhelp's impact aligns with the customer's clinical and financial objectives.
  • End-to-End Customer LIfecycle: Own the entire customer lifecycle, partnering with Sales and Implementation teams to translate initial discovery goals into a structured, value-driven success plan
  • Continuous Product Adoption & Mobilization: Proactively drive usage growth by identifying new user groups, conducting staff training, and providing "best practice" blueprints to ensure deep integration of the findhelp tool suite.
  • Data-Driven Strategy & AI Innovation: Utilize Vitally, HubSpot, and generative AI to monitor account health and identify risks. Leverage familiarity with healthcare ecosystems (e.g., Availity) to optimize interoperability and streamline workflows.
  • Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project momentum and trust.
  • Metric-Driven Success: Closely monitor usage metrics and data trends to proactively address deployment hurdles and mitigate risks before they impact the user experience.
Qualifications:
  • 7+ years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting, with a proven track record of managing a high-revenue portfolio (e.g., $2M+ ARR).
  • Public Sector Expertise (Strongly Preferred): Deep understanding of public sector ecosystems, including experience working with state or local government agencies, municipal departments, or community-based organizations. Familiarity with government procurement, health and human services programs, or public-private partnerships.
  • Executive Presence & Storytelling: Demonstrated ability to build trust-based relationships with C-suite leadership and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex data into compelling narratives.
  • Advanced Data & AI Proficiency: Expert-level command of Customer Success platforms (Vitally), CRM tools (HubSpot), and the use of Generative AI to automate workflows, monitor account health, and predict churn risks.
  • Lifecycle Mastery: Extensive experience owning the "Sales-to-Service" hand-off and the end-to-end implementation lifecycle for complex, multi-stakeholder enterprise clients.
  • Technical Advocacy: Proven ability to navigate the bridge between business and product; skilled at synthesizing client feedback into actionable product requirements and managing technical escalations with engineering teams.
  • Strategic Problem Solver: An assertive self-starter who thrives in fast-paced, ambiguous environments and is motivated by a mission to improve social determinants of health (SDoH).
Analytical Mindset: Strong ability to monitor and interpret usage metrics to proactively address deployment hurdles and optimize user adoption blueprints.
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
Perks at Findhelp
  • 401k & equity grants
  • Free food and onsite gym at our Austin HQ
  • Paid parental leave
  • Competitive PTO & 10 paid holidays
  • Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
  • Dog-friendly office in Austin HQ
  • 24/7 access to telemedicine and counseling
  • Book Purchasing Program
We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
  • Culture Committee
  • Leadership Development Training
  • Paid Volunteering Time

Apply