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Digital Client Success Manager Jobs in Madison, WI

greenpath, inc.

Client Success Specialist

Madison, WI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

Verint Systems

Customer Success Manager

Madison, WI · On-site

... by the client that can be leveraged for renewals and business growth discussions. * Identify ... to manage them differently * Experience with Totango or other customer success platforms MIN: 90K ...

The Digital Ring

Marketing Manager

Madison, WI · Remote

Takes ownership of client success, continuously assessing relationships and improving processes to ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Marketing Manager

Madison, WI · On-site +1

Takes ownership of client success, continuously assessing relationships and improving processes to ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Brand Strategist

Madison, WI · On-site +1

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Brand Strategist

Madison, WI · Remote

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Account Executive

Madison, WI · On-site +1

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Account Executive

Madison, WI · Remote

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

4 Senses House Cleaning

Service Manager

Madison, WI · On-site

... client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Success Manager to lead our cleaning teams in the field and help us scale to the next ...

Public Consulting Group

Client Service Associate 1

Madison, WI · On-site

$14.50 - $20.25/hr

Client Success Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Madison, WI

Digital Client Success Manager information

See Madison, WI salary details

$14.6K

$93.6K

$165.3K

How much do digital client success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for digital client success manager in Madison, WI is $93,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $115,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Madison, WI? For Digital Client Success Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Madison, WI look for? The top searched job categories for Digital Client Success Manager jobs in Madison, WI are:
Digital Client Success Manager jobs near you

Client Success Specialist

greenpath, inc.

Madison, WI • On-site

$16.50 - $18.38/hr

Full-time

Posted 14 days ago

Job description

Join Our Mission-Driven Team as a Client Success Specialist
Location: Remote
Employment Type: Full-Time
Department: Client Services

Training Start Date: August 31st, 2026 (Training is mandatory)

About the Role

At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.
You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!

???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany

What You’ll Do

• Provide top-tier support via phone to clients on our Debt Management Program.

• Taking back-to-back calls in a call center environment.
• Support client accounts and ensure seamless account management.
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues
• Maintain accurate records and ensure compliance with state regulations.
• Collaborate across departments to ensure seamless client experience.

• Encourage and motivate clients throughout their financial journey.


What You Bring

• 2–3 years of customer service experience (call center preferred).
• Associate’s degree preferred; Bachelor’s degree may substitute for experience.
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.
• Tech-savvy with experience in Windows-based systems and CRM tools.

• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
• Bilingual (English/Spanish) a plus!

Remote Work From Home Requirements

• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.

Internet Requirements- Standard Broadband Internet

• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people

???? Why GreenPath?

• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

Additional Details

Monday - Friday work schedule

Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.

*Must be comfortable working in a structured, performance-driven environment.

Training:
• Begins August 31st, 2026
• Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.
• After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness?

Apply today and become part of a team committed to making a difference; one call at a time.