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Customer Success Manager Remote Jobs in Madison, WI

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth ...

ECP

Customer Success Manager

Madison, WI · Remote

Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ... success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR ...

HMG Careers

Sales Manager Remote

Madison, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... time management in a home office setting. * Customer service experience: Minimum 1 year in a ...

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Customer Success Manager Remote information

See Madison, WI salary details

$32.8K

$83.7K

$141.1K

How much do customer success manager remote jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager remote in Madison, WI is $83,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What are the most commonly searched types of Customer Success Remote jobs in Madison, WI?

The most popular types of Customer Success Remote jobs in Madison, WI are:

What job categories do people searching Customer Success Manager Remote jobs in Madison, WI look for?

The top searched job categories for Customer Success Manager Remote jobs in Madison, WI are:

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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Madison, WI as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $83,710 per year, or $40.2 per hour.

Customer Success Manager

Sprocket Security

Madison, WI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Own a portion of Sprocket's customer portfolio, guiding accounts to realize value from the platform.

  • Ensure customers achieve early success, stay engaged, and realize ongoing value through platform adoption.

  • Monitor account health, manage renewals, identify expansion opportunities, and serve as the primary customer advocate.

Job description

Location: Madison Office Preferable or Remote within USA

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive product adoption, account health, retention, and growth, serving as each customer's trusted advocate and primary business relationship. Just as importantly, you will help design the customer success playbooks that enable Sprocket to deliver a high-quality customer experience as our base grows. This is a key role in the company for someone energized by customer relationships, building new systems and process, and having ownership of an end to end customer journey.

Responsibilities:
  • Portfolio ownership: Serve as the named point of contact for a book of accounts, guiding each to realize value from our platform.
  • Time to value: Set customers up for a strong start and ensure they reach meaningful value early in the relationship.
  • Adoption: Ensure customers are enabled to realize value through the Sprocket platform and stay continuously engaged throughout the partnership.
  • Account health: Proactively monitor customer health and usage, track it over time, and surface at-risk and expansion-qualified accounts early.
  • Relationship and communication: Be the customer's advocate and primary business contact, keeping them informed with proactive, meaningful communication throughout the engagement.
  • Business reviews: Plan and run regular business reviews (QBRs) anchored to each customer's goals and progress.
  • Renewals: Own the renewal cycle for your book: forecast accurately, run renewals proactively, prioritize multi-year opportunities, and protect net revenue retention. Partner with Sales on pricing and scope as needed.
  • Expansion: Identify and pursue upsell opportunities and see them through to close, partnering with Sales.
  • Advocacy and referrals: Build customer referral, reference, and NPS momentum.
  • Voice of the customer: Capture feedback and partner with Product and Engineering to prioritize fixes and influence the roadmap.
  • Process building: Create and refine the repeatable customer success playbooks, templates, and CRM workflows that scale the function.
Requirements:

Required:

  • 2+ years in Customer Success, Account Management, Sales Engineering, Implementation, or a comparable post-sales role at a cybersecurity company.
  • Track record managing a sizable book (50+ accounts) leading technical discussions and owning renewals and expansion targets.
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.
  • Customer-centric mindset: a genuine drive to ensure customers succeed and to exceed expectations.
  • Strong communication: explains complex ideas clearly in writing and live, with both practitioners and executives.
  • Organized project manager: can run many accounts in parallel without dropping the ball.
  • Process and tooling fluency: comfortable in a CRM (HubSpot a plus) and building scalable, repeatable workflows.
  • Problem-solver and collaborator who thrives working across Sales, Product, and Engineering.

Preferred:

  • Familiarity with usage- and health-based expansion plays.
  • Experience with Customer Success tools and processes such as Gainsight, ChurnZero, NPS scoring.
  • Experience with AI tools such as Claude to scale efficiencies and manual work.
Benefits:
  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.
Location:
  • Madison office preferable or remote within USA

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

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