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Customer Success Manager Remote Jobs in Madison, WI

Polco

Account Executive (Remote)

Madison, WI · Remote

$160K - $200K/yr

Facilitate seamless handoffs to Account Management and Customer Success Teams for renewals and ... Remote work environment * Flexible work hours, 14 company holidays, and generous paid time off To ...

Everlight Solar

Human Resources Assistant

Madison, WI · Remote

$30K - $40K/yr

... hiring manager and coordinating communication between job applicants. This is a FULLY REMOTE ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

HMG Careers

Remote Sales Manager

Madison, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

ApartmentIQ

Staff Product Manager

Madison, WI · Remote

What Success Looks Like The strongest product managers at ApartmentIQ share a few consistent ... customer problems Why Choose Us * Remote-First: We offer the freedom to work from home across most ...

Everlight Solar

Salesforce Administrator

Madison, WI · Remote

$80K - $100K/yr

This will be a full-time, work-from-home "remote" position. Must own a Mac computer and be fluent ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Demco, Inc.

Vice President of Revenue

Madison, WI · On-site +1

Lead Sales and Customer Success, creating a connected, customer-focused organization with clear ... Strong financial and business acumen, including experience with forecasting, pipeline management ...

New

Demco, Inc.

Vice President of Revenue

Madison, WI · On-site +1

Lead Sales and Customer Success, creating a connected, customer-focused organization with clear ... Strong financial and business acumen, including experience with forecasting, pipeline management ...

New

Polco

Account Executive

Madison, WI · On-site +1

$160K - $200K/yr

Facilitate seamless handoffs to Account Management and Customer Success Teams for renewals and ... Remote work environment * Flexible work hours, 14 company holidays, and generous paid time off To ...

Gcu

University Development Manager

Madison, WI · Remote

With 5+ years of success in business development, consultative sales, account management, or higher ... Experience leading remote or geographically dispersed teams. * Experience managing partnerships ...

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Customer Success Manager Remote information

See Madison, WI salary details

$32.8K

$83.7K

$141.1K

How much do customer success manager remote jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager remote in Madison, WI is $83,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are the most commonly searched types of Customer Success Remote jobs in Madison, WI?

The most popular types of Customer Success Remote jobs in Madison, WI are:

What job categories do people searching Customer Success Manager Remote jobs in Madison, WI look for?

The top searched job categories for Customer Success Manager Remote jobs in Madison, WI are:

What cities near Madison, WI are hiring for Customer Success Manager Remote jobs?

Cities near Madison, WI with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Madison, WI as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $83,710 per year, or $40.2 per hour.

Customer Service Specialist

Momentum Association Management

Madison, WI • Remote

$17.25 - $22.75/hr

Full-time

Re-posted 4 days ago

Job description

Position Summary

Serves as the primary point of contact for members and volunteers while delivering exceptional service across multiple association clients.

Key Responsibilities

Member Support

  • Respond to email and phone inquiries.
  • Resolve routine membership questions.
  • Escalate complex issues appropriately.

Customer Experience

  • Maintain response-time standards.
  • Document interactions.
  • Identify recurring issues and recommend improvements.

Administrative Support

  • Maintain member records.
  • Assist with renewals and communications.
  • Support team projects as needed.

Required Qualifications

  • 1+ years customer service.
  • Excellent communication.
  • Professional phone etiquette.
  • CRM experience preferred.

About Momentum

Momentum Association Management partners with professional associations and nonprofit organizations to provide executive leadership, membership management, meetings and events, marketing, operations, and strategic support. Our team works remotely across multiple clients while delivering the responsiveness and professionalism of an in-house staff.

Success in the First 90 Days

  • Learn Momentum systems and processes.
  • Build strong client relationships.
  • Independently manage assigned responsibilities.
  • Identify at least one process improvement.

Growth Opportunities

Momentum is a rapidly growing Association Management Company. Team members who demonstrate initiative, reliability, and leadership will have opportunities to take on additional clients, lead strategic projects, and grow into more senior positions.

Why Momentum

Flexible remote work Diverse client portfolio Mission-driven work Professional growth Collaborative startup culture.

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