Customer Success Manager Remote Jobs in Madison, WI

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
Clinical Research Manager
Job Summary:
The School Mental Health Collaborative (SMHC), a research center within the University of Wisconsin - Madison's School of Education, is seeking a Clinical Research Manager. SMHC focuses on conducting research to inform policy and practice related to the promotion of social-emotional and behavioral success of children and families in school and community settings. The CRM works with faculty and staff to plan, develop, and direct clinical research within SMHC working under PI (Principal Investigator) supervision. Additionally, the CRM solicits clinical research opportunities, develops policies and procedures, and supervises clinical research staff.
This position is primarily onsite and requires a regular in-person presence at 1025 West Johnson Street, Madison, WI. Limited remote work flexibility may be available; however, the specific onsite/remote schedule will be determined during the interview process and based on operational requirements.
Responsibilities
The following responsibilities are carried out under the direction and supervision of a point of contact study investigator (e.g., Principal Investigator).

• Research Program Direction: Direct the planning and implementation of clinical research protocols within K-12 settings, ensuring high-quality execution of programs focused on student social-emotional and behavioral success.
• Strategic Growth & Advocacy: Identify and solicit new internal and external research opportunities to expand SMHC's impact on policy and practice; promote center capabilities and recommend strategic program enhancements to leadership.
• Policy & Compliance Management: Develop and maintain internal policies and procedures to ensure all research activities and data documentation comply with University standards and federal regulations (e.g., IRB and FERPA).
• Collaborative Proposal Development: Compose, assemble, and submit grant proposals and research protocols that align with SMHC's mission and secure sustainable funding.
• Supervisory Leadership: Provide comprehensive supervision for clinical research staff (minimum 2.0 FTE), including hiring, performance management, and professional development, to foster a highly effective and mission-driven team.
• Financial & Operational Oversight: Manage the overall functioning and fiscal health of clinical research programs by developing budgets, monitoring expenditures, and ensuring resources are optimized to meet research goals.

Key Job Responsibilities:

• Develops, implements, and maintains clinical research policies, standard operating procedures, and operational guidelines

• Compiles audits and documents research data to ensure necessary compliance with institutional policies and procedures

• Analyzes research portfolios and accounts, solicits internal and external research opportunities, promotes unit capabilities, and makes recommendations to leadership for strategic program enhancements

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Composes, assembles, and submits grant proposals and protocols according to applicable rules and regulations

• Plans staff implementation of protocols and on-going quality review of one or multiple, basic or moderately complex clinical research trials or programs

• Develops and monitors the program budget; and reviews and approves expenditures

Department:
School of Education / Wisconsin Center for Education Research / School Mental Health Collaborative
Compensation:
Minimum: $95,000.00
Commensurate with qualifications and experience. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
Required Qualifications:

• Demonstrated experience in the coordination and management of clinical research trials or programs involving human subjects.
• Experience exercising supervisory authority, including hiring, performance management, and professional development of staff.
• Proven ability to compose, assemble, and submit grant proposals and research protocols in accordance with federal, state, and institutional regulations.
• Knowledge of institutional policies and procedures related to clinical research, including Institutional Review Board (IRB) standards and data privacy (e.g., HIPAA or FERPA).
• Experience developing and monitoring program budgets, including reviewing and approving expenditures to ensure fiscal responsibility.
• Strong written and verbal communication skills, with the ability to translate complex research data into clear documentation for audits and strategic recommendations.

Preferred Qualifications:

• Experience managing research within school and community settings or focused on student social-emotional and behavioral health.
• Experience working with families and youth within a community or medical context focused on mental and behavioral health.
• Experience working within a multidisciplinary team (e.g., faculty, project staff, and school administrators) to implement complex research protocols.
• Proficiency in high-level data auditing and the use of research management software to ensure data integrity and compliance.
• Familiarity with the University of Wisconsin-Madison's administrative systems or similar large-scale research university environments.

Education:
Master's degree required, doctoral degree preferred
Preferred degree in education, psychology, social services, or a -related field such as Education, School Psychology, and Social Work.
How to Apply:
Please go to the "Apply Now" area and select your current UW Employment Status.
Upload a copy of:

• Current Resume/CV including names and contact information for three professional references
• Cover Letter detailing your interest in the position and experience relative to the job responsibilities and qualifications.

Note:

• There is one upload area in Workday, but you can upload multiple documents to your application. Incomplete application packages that do not include all of the requested documentation will not be considered.
• Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. UW-Madison is not an E-Verify employer, and therefore, is not eligible to employ F1 STEM OPT Extension participants.

Contact Information:
Becky Ohan
HR Manager
hr@education.wisc.edu
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.