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Customer Success Partner Jobs in Madison, WI (NOW HIRING)

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Appian Corporation

Customer Success Manager

Madison, WI

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

ECP

Customer Success Manager

Madison, WI · Remote

Partner and communicate cross-functionally with internal teams to ensure world-class experiences ... Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to ...

iCIMS

Senior Manager, Customer Success

Madison, WI · On-site

This role partners closely with Account Management, Support, Professional Services, Product, and other cross-functional stakeholders to ensure alignment, scalability, and customer success outcomes.

ApartmentIQ

Customer Success Manager

Madison, WI

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role ... Partner with Product, Support, and Marketing to inform the product roadmap and customer ...

Cleo

Customer Success Manager

Madison, WI · On-site

Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a ... Customer Success, Sales/Account Management, Professional Services, or a related field

Abbott

Customer Success Manager

Madison, WI · On-site

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Partner with internal teams to implement customer-experience enhancement solutions, including EMR ...

Abbott

Customer Success Manager

Madison, WI

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Partner with internal teams to implement customer-experience enhancement solutions, including EMR ...

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All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Madison, WI

Customer Success Partner information

See Madison, WI salary details

$32.8K

$83.7K

$141.1K

How much do customer success partner jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success partner in Madison, WI is $83,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What job categories do people searching Customer Success Partner jobs in Madison, WI look for?

The top searched job categories for Customer Success Partner jobs in Madison, WI are:

What cities near Madison, WI are hiring for Customer Success Partner jobs?

Cities near Madison, WI with the most Customer Success Partner job openings:

Customer Success Partner jobs near you

Customer Success Partner (Health Systems)

Madison, WI • On-site

RevSpring, Inc.
501 - 1,000 employees
Learn more about RevSpring, Inc.external

Full-time

Re-posted 28 days ago

Job description

Job Title: Customer Success Partner (Health Systems)
Job Summary:
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a dedicated, blended book of business across a variety of Health System accounts. Your book is built deliberately: a mix of complex enterprise systems, solid mid-tier accounts, and smaller emerging ones.
You own the customer's full arc after implementation - from warm handoff through value realization to expansion. You are a trusted advisor, not a support queue. Your job is to understand each customer's business objectives - expanding patient access, converting online searches into booked appointments, keeping patients in-network, and maintaining accurate provider data - and translate the value of the Kyruus Connect platform into visible progress against those goals.
You will help orchestrate the operational roles assigned to you and pull in specialists as the situation demands. That coordination is what lets you stay focused on strategy, relationships, and value.
Essential Functions:
  • Own the account arc. Serve as the single strategic owner of the relationship from post-implementation handoff through expansion - the clear answer to "who do I call."
  • Deliver insight, not just reporting. Build a deep understanding of the product, each customer's composition, and their objectives, and bring Directors and decision-makers insights they couldn't get on their own - Kyruus Connect analytics tell a compelling, customer-specific story of value and opportunity.
  • Investigate the real need. Look past individual tickets to the patterns beneath them to surface what customers actually need, and turn it into proactive guidance.
  • Lead executive engagement. Run value reviews and QBRs with VP- and Director-level stakeholders on a cadence that scales with account tier, translating data into clear narratives about ROI and next steps.
  • Orchestrate the team. Direct operational teammates and specialists on your accounts so the customer experiences one coordinated relationship.
  • Drive retention and health. Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk early.
  • Fuel growth. Surface expansion signals and proof points to the Sales Account Executive - your role is to narrate value and flag opportunity, not to chase quota.
  • Be the voice of the customer. Partner with Product, Sales, and Implementation to influence the roadmap and improve the customer experience.

Minimum Requirements:
Specific Job Skills:
  • At least 5 years in Customer Success, Account Management, or a high-touch consultative role; SaaS or Healthcare IT (especially patient access, provider data, or digital scheduling) strongly preferred
  • Communication mastery: Simplify complex concepts and present them persuasively to both operational users and executive leadership.
  • Relationship focus: Build rapport, earn trust, and navigate the organizational dynamics of a health system.
  • Analytical ability: Comfortably interpret product reporting, adoption data, and performance trends and turn them into "value stories." (You don't need to write SQL or parse logs - your operational partners own that - but you must confidently read and reason about the data.)
  • Orchestration: Coordinate cross-functional resources to deliver a unified customer experience.
  • Adaptability: Manage a portfolio spanning enterprise to emerging accounts and adjust your approach to each customer's maturity.

Education: Four-year Bachelor's Degree from college/university required.
Experience: 5 years of experience
Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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