Client Success Coordinator Jobs in Raleigh, NC (NOW HIRING)

About StoredTech

We strive to provide innovative solutions, exceptional service, and a relentless focus on client success. Our mission is to empower our clients to thrive in the digital world by delivering reliable, cutting-edge technology with a personal touch.

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success, innovation, and reliability, we support organizations across multiple industries with managed IT, cloud services, cybersecurity, and digital transformation.

Position Summary

The role ofProject Manageristobe responsible for all aspects of managing several projects simultaneously while delivering consistent client Success. Project management responsibilities include all aspects of client and internal communications; confirming budget and scope; assigning, scheduling, and coordinating resources; monitoring, documenting project progress reports and ensuring prompt delivery of scoped work within budget.

The successful candidate will work directly with clients to ensure the deliverables fall within the applicable timeline, scope, and budget. He/she will coordinate with clients, internal departments, and external contractors to ensure all aspects of each project are accurate and completed to specifications.

The measurement of success is defined as someone who oversees projects to ensure they are completed in a timely fashion and within budget. The project manager should be detail-oriented and have excellent communication skills.

Key Responsibilities (Essential Functions)

• Act as the primary liaison between the delivery team, the client, and internal stakeholders.

• Determine, clarify, and define project scope and communicate this effectively to allstakeholders.

• Develop, maintain, and manage a detailed project schedule, budget and work plan using consistent, accurate, and comprehensive documentation to record projectprogress.

• Track project hours and costs to meetbudget.

• Coordinate internal resources and third-party vendors needed to reach objectives and manage resources in an effective and efficient manner.

• Manage changes to the project scope, project schedule, and project costs using approved verification techniques and consistently report changes and progress to relevant stakeholders.

• Measure, document, and report project and internal resource performance using appropriate tools andtechniques.

• Perform any additional job duties as requested by management to contribute to the overall success of the organization.

• Perform other related duties as assigned to support team and company objectives.

Required Qualifications:

• 2-4 years of proven working experience in project management.

• Demonstrated ability to manage multiple projects simultaneously and the completion of projects according to outlined scope, budget, andtimeline.

• Strong familiarity with project management software tools, methodologies, and best practices.

• Excellent written and verbal communication skills: client-facing and internal.

• Ability to prioritize and plan workactivities.

• Detail oriented and comfortable with logistical planning.

• Ability to adapt to changes in the work environment, manage competing demands andcandeal with frequent changes, delays or unexpected events. Adaptable /flexible in changing/uncertain environments.

• Self-motivated, reliable, and able to thrive in a fast-paced teamenvironment.

• Ability to successfully present technical information.

Preferred:

• Certifications such as PMP or CAPM (PMI), PRINCE2, Agile/Scrum certs, and/or ITVIL 4

• Practical experience with:

• PSA/ticketing tools, like Autotask.

• Documentation/knowledge platforms like IT Glue

Work Environment & Physical Requirements

This role operates in office, remote, and client-site environments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Communicates effectively through phone, video meetings, and email.

• Uses computers, mobile devices, and standard office and field equipment for extended periods.

• Ability to sit, stand, walk, bend, kneel, and move throughout the workday as required by job duties.

• Ability to lift, carry, push, or pull equipment and materials weighing up to 50 pounds .

• Ability to work safely in varying client and field environments.

• Ability to operate tools, equipment, and company vehicles as required.

• Occasional travel is required to client sites or StoredTech offices (estimated 20%).

Work Schedule

• Flexibility required for occasional after-hours meetings or travel based on client and business needs.

• Salary Range: $80,000-$100,000

• Benefits include: Medical, dental, and vision insurance; 401(k); paid holidays; birthdays off; flexible work environment; and opportunities for professional growth within a fast-growing, collaborative culture.

About StoredTech

We strive to provide innovative solutions, exceptional service, and a relentless focus on client success. Our mission is to empower our clients to thrive in the digital world by delivering reliable, cutting-edge technology with a personal touch.

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success, innovation, and reliability, we support organizations across multiple industries with managed IT, cloud services, cybersecurity, and digital transformation.