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Client Success Associate Jobs in Riverside, CA (NOW HIRING)

TaxRise

Billing and Collections Supervisor

Irvine, CA · On-site

$70K - $80K/yr

This role will work closely with Sales, Quality Assurance, and Client Success to drive business ... Associate's degree in Accounting, Finance, Business Administration, or related field. WHAT WE OFFER ...

TaxRise

Billing and Collections Supervisor

Irvine, CA

$70K - $80K/yr

This role will work closely with Sales, Quality Assurance, and Client Success to drive business ... Associate's degree in Accounting, Finance, Business Administration, or related field. WHAT WE OFFER ...

Carson Group

Relationship & Operations Associate

Irvine, CA · On-site

$26.44 - $30.96/hr

Who We Want Deliver ongoing client service and support that strengthens relationships and enhances ... This is your chance to play a key role in the continued success of our company. Our culture is fast ...

Skin Laundry

Sales Associate

Mission Viejo, CA · On-site

$18/hr

ESSENTIAL FUNCTIONS Sales & Client Experience • Lead by example in achieving daily sales and ... We believe that success comes from working alongside a People Leader who is there to support and ...

Skin Laundry

Sales Associate

Mission Viejo, CA · On-site

$18/hr

ESSENTIAL FUNCTIONS Sales & Client Experience Lead by example in achieving daily sales and ... We believe that success comes from working alongside a People Leader who is there to support and ...

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25.25/hr

Maintain accurate records and document client interactions * Collaborate with internal teams to ... Access to company resources and tools to ensure success * Exclusive employee perks \t Equal ...

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Client Success Associate information

See Riverside, CA salary details

$19.3K

$55.3K

$97K

How much do client success associate jobs pay per year?

As of Jun 3, 2026, the average yearly pay for client success associate in Riverside, CA is $55,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Riverside, CA? The most popular types of Client Success jobs in Riverside, CA are:
What are popular job titles related to Client Success Associate jobs in Riverside, CA? For Client Success Associate jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Riverside, CA look for? The top searched job categories for Client Success Associate jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Client Success Associate jobs? Cities near Riverside, CA with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Riverside, CA as of May 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,284 per year, or $26.6 per hour.
Billing and Collections Supervisor

Billing and Collections Supervisor

TaxRise

Irvine, CA • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

WHY JOIN TAXRISE?
At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.
ABOUT THE ROLE
The Billing and Collection Supervisor is responsible for overseeing all aspects of client billing, collections, and account reconciliation. You'll lead a team of billing specialists to ensure that invoices are issued accurately and on time, collection efforts are effective and proactive, and client account issues are resolved promptly. This role will work closely with Sales, Quality Assurance, and Client Success to drive business outcomes, client satisfaction, and retention.
This is a 100% on-site position at our Irvine, CA office. We're all about that in-person energy-collaboration, innovation, and growth happen best when we're together. If you're ready to lead a high-performing team in a dynamic environment, we want to meet you.
HOW YOU'LL BE REWARDED
At TaxRise, we believe great work deserves great rewards. As our Billing and Collection Manager, you'll receive a competitive compensation package, exciting bonus opportunities, and access to perks that make coming to work something to look forward to.
  • Base Salary: $70,000 - $80,000 per year
  • Monthly Bonus: Up to $3,000 per month, based on performance

WHAT YOU'LL DO
Team Leadership & Development
  • Lead and develop a team of billing and collection specialists by setting clear expectations, providing ongoing training, and supporting professional growth.
  • Conduct weekly team meetings, one-on-ones, and real-time coaching to drive performance and maintain a culture of continuous improvement.
  • Approve timecards, manage time-off requests, and ensure optimal scheduling for department coverage.

Billing & Collections Oversight
  • Oversee all billing operations, ensuring invoices are issued accurately and in a timely manner.
  • Proactively manage collections, decrease overdue balances, and reduce client cancellations by implementing effective processes and client retention strategies.
  • Analyze billing and collection data to evaluate team performance, productivity, and process accuracy.

Cross-Functional Collaboration
  • Partner with Sales, Quality Assurance, and Processing to resolve billing concerns and retain clients.
  • Coordinate process improvements and tech solutions that streamline billing and collection workflows.
  • Maintain open lines of communication with internal and external stakeholders to drive problem resolution and improve the client experience.

Reporting & Process Management
  • Provide weekly and monthly performance reports to senior leadership.
  • Identify and implement billing system enhancements and policy updates to ensure efficiency and consistency.
  • Conduct regular audits of team calls and system notes to ensure high service standards are met.

WHAT YOU'LL NEED TO HAVE
  • Proven success leading a billing and collections team in a fast-paced, client-centric environment.
  • At least 5 years of experience in accounts receivable, billing, or collections, with 3+ years in a leadership role.
  • Experience in financial services, consumer lending, tax relief, or a related industry strongly preferred.
  • Ability to prioritize tasks, manage time effectively, and make decisions that balance customer satisfaction with business objectives.
  • Strong written and verbal communication skills with the ability to coach, mentor, and collaborate across departments.
  • High level of proficiency with CRM systems (preferably Salesforce), Google Workspace, TalkDesk, and Microsoft Excel.
  • A forward-thinking mindset with a desire to improve processes and deliver results.

Associate's degree in Accounting, Finance, Business Administration, or related field.
WHAT WE OFFER
We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:
  • Medical, Dental, and Vision Insurance (starting after 60 days)
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Professional Development Program to support your growth
  • Access to our on-site gym and gaming lounge
  • Catered team lunches every Friday
  • Fun and energizing quarterly company outings

ABOUT US
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.
When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.
We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.
If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.
OUR COMMITMENT
At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
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