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Client Success Associate Jobs in Tennessee (NOW HIRING)

RIA Recruiting

Client Service Associate

Nashville, TN

$65K - $80K/yr

Decker Wealth Management in Nashville, TN is seeking a full-time in-office Client Service Associate ... Work-life balance, teamwork, and enabling everyone's success are our core priorities. In this ...

RIA Recruiting

Client Service Associate

Nashville, TN · On-site

$65K - $80K/yr

Decker Wealth Management in Nashville, TN is seeking a full-time in-office Client Service Associate ... Work-life balance, teamwork, and enabling everyone's success are our core priorities. In this ...

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Client Success Associate information

See Tennessee salary details

$16.8K

$48.1K

$84.4K

How much do client success associate jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client success associate in Tennessee is $48,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
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What are popular job titles related to Client Success Associate jobs in Tennessee? For Client Success Associate jobs in Tennessee, the most frequently searched job titles are:
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What cities in Tennessee are hiring for Client Success Associate jobs? Cities in Tennessee with the most Client Success Associate job openings:
Client Success Associate jobs near you
Client Service Associate

Client Service Associate

The Trust Company of Tennessee

Knoxville, TN • On-site

$12 - $16.50/hr

Full-time

Re-posted 21 days ago

Job description

Salary:

Why We Exist

At the Trust Company of Tennessee, we believe everyone can live confidently and reach their financial goals. Would you like to be part of a team that works with individuals, families, businesses, and foundations to identify what success looks like and formulate a plan to get there? Come join our team of Wealth Management, Trust, Estate Administration, and Corporate Retirement Plan professionals who proudly help clients achieve their dreams.


Our Culture

At The Trust Company of Tennessee, we are passionate about fostering a culture where all people feel valued, supported, and inspired to make a difference. We are committed to doing the right things in the right ways for our clients. We uphold the highest standards of integrity, respect, and confidentiality. We believe in the power of positive relationships built on trust and empathy. We proudly serve our clients and community with purpose and heart.

Core Purpose

The Client Service Associate provides support to a team of Relationship Managers and Client Specialists who manage a portfolio of client relationships. This position also serves as a liaison between the Client Service Team and the Operations team.


Responsibilities

  • Shows a commitment to The Trust Companys Mission, Core Values, and Client Promise.
  • Assists Client Service Team by managing and organizing calendars including scheduling client meetings on behalf of the Client Service Team.
  • Prepares reports, correspondence, and documents for client, prospect, and COI meetings.
  • Actively participates in meetings with supported officers providing updates on recent client servicing requests, resolution of documentation exceptions, breaks in service causing client impact, tracking of upcoming tasks/relationship reviews/financial information requests for ongoing portfolio servicing.
  • Anticipates Client Service Team or client needs and proactively undertakes administrative tasks to meet those needs to provide a high-level of customer service.
  • Processes and ensures accuracy of documentation for new and existing account relationships, including but not limited to entering client relationship information and financial information, and completion of relationship summary.
  • Tracks and maintains annual meeting goals for assigned Client Service Team.
  • Serves as a secondary point of contact for clients when client service team members are out of the office.
  • Maintains and builds trusted relationships with clients of assigned Client Service Team.
  • Proactively manages team members to ensure follow-up letters and other tasks are being completed timely.
  • Requests trades based on instructions from Client Service Team including buys, sells, and rebalances.
  • Sets up new accounts and contacts, reviews accounts for accuracy, and resolves any issues within the trust management system and Salentica CRM system.
  • Creates distributions from accounts, may pay bills for clients, and keep record of bills paid.
  • Provides friendly, professional, and personal service to clients when responding to requests via telephone, mail, or email.
  • Provides reporting essential to measuring the productivity of the Client Service Team.
  • Participates in ongoing learning and development to enhance support of TTCs business.
  • Proactively resolves client issues and concerns.
  • Trains future client service support staff.
  • Other duties as assigned.

Qualifications

  • Associates degree in business, preferred
  • Basic investment and credit knowledge
  • Experience in general office work, accounting, and administrative duties
  • Strong interpersonal skills
  • Strong customer service skills
  • Ability to organize and prioritize own work to meet deadlines
  • Ability to support a team with routine administrative tasks