Client Success Associate Jobs in Athens, TN (NOW HIRING)

Title: Student Engagement Support Associate

Employee Classification: Technical & Paraprofessional

Institution: TCAT-Athens

Department: Student Services

Campus Location: TCAT Athens

Salary Range: $35,114 - $43,892

GENERAL DESCRIPTION:

The Tennessee College of Applied Technology Athens is hiring a full-time, non-exempt Student Engagement Support Associate at the Athens location. This dynamic role combines data entry tasks with visits to local high schools to help students apply for dual enrollment and is responsible for organizing student engagement activities. The successful candidate will work 7.5 hours per day, totaling 37.5 hours per week, and contribute to the success of student engagement, dual enrollment, recruitment, and student retention activities at the college. This is an in-person (not virtual) position that requires travel to local high schools, other campuses, and SkillsUSA events.

Job Duties

• Organize Student Appreciation Days, Veteran Recognition Event, SkillsUSA National Signing Day, and the National Honors Society awards banquet.
• Support SkillsUSA activities which include registering students for SkillsUSA, coordinating students for competition, traveling to SkillsUSA events, and supporting fundraising activities.
• Manage the dual enrollment registration process which includes leading student group registration events, processing student applications in Banner, entering bill hours, and creating accurate financial records.
• Maintain and disseminate the dual enrollment handbook to instructors to ensure consistency and compliance with TCAT Athens policies and procedures. Report violations to the Vice President.
• Foster positive and cooperative relationships with high school counselors and CTE directors in our service area by (1) maintaining open and consistent communication channels, (2) making regular high school visits to promote our programs, and (3) hosting an annual counselor and CTE director luncheon.
• Support recruitment efforts through high school visits, college and career fairs, Open House, and other events.
• Conduct engaging presentations to large groups to market the college and its programs.
• Assist in organizing summer camp opportunities to increase students’ awareness of STEM and manufacturing fields.
• Collaborate with TBR marketing staff to create program brochures and other marketing materials.
• Coordinate the purchase of promotional items for recruiting and other events.
• Organize SkillsUSA Signing Day for high school students who have committed to attending TCAT – Athens.
• Support community outreach events to promote TCAT Athens to the broader public.
• Maintain a working knowledge of institutional and federal policies as well as COE accreditation standards as they apply to student services (e.g. Family Educational Rights and Privacy Act, Americans with Disabilities Act, Title VI, Title IX).
• Attention to detail is a MUST.
• Prioritize projects, attending to multiple tasks simultaneously while meeting institutional and departmental deadlines.
• Communicate professionally and tactfully with all members of the campus community. Fosters collegial relationships within and outside the department.
• Perform other duties as assigned, including work in other functional areas to cover absences or relief, to optimize peak work periods.

Minimum Qualifications

• Associate’s Degree from an accredited institution.
• Proficiency in MS Office suite including Outlook, Teams, Word, and Excel.
• Must be able to pass a background check.
• Experience processing documents where attention to detail was required.
• Experience with basic finances including the ability to manage a balance sheet.

Preferred Qualifications

• Bachelor’s degree from an accredited institution.
• Experience with event planning.
• Work experience in higher education.

Knowledge, Skills, and Abilities

• Ability to communicate professionally and effectively, both verbally and in writing.
• Ability to exercise good judgement in evaluating situations and making decisions.
• Ability to remain composed in a fast-paced environment.
• Ability to foster collegial relationships within and outside the department.
• Supportive and client-centered approach to student services, especially when assisting students with developmental, emotional, physical, or learning differences.
• Ability to travel to local high schools and overnight to conferences.
• Ability to lift 20 lbs. or more and set up display tables at recruiting events.
• Ability to give tours of TCAT Athens’ campuses.
• Ability to give presentations as part of the recruiting process.
• Ability to travel.