Client Success Analyst Jobs in Texas (NOW HIRING)

Job Title

Client Success Architect Level 2

Job Location

Dallas, TX

Required Commitment

Available for the possibility of being in-office or on-site for 5 days a week

Might be at a moment's notice

45+ hours a week baseline

40 hours of assigned work

1 hour a day of practice development and skills enhancement

Required Attributes

Persona

Client-First Mindset

"Makes someone else's life easier."

Behaves in a manner that clients specifically request their participation/staffing on a project (minimum is being able to be "put in front of a client")

Understands the seriousness of client needs/assignments

Makes work a priority in their life

Go Getter

Self motivated, looks/asks for work

Doesn't take cover to avoid being asked to do more

Excited to wake up and go to work

Hand holding not required

Goes the Extra Mile

Pro-actively assists with recruiting, brainstorming, etc.

Wants to make a difference, not just get paid

Constantly wants to be better ... and willing to push into non-comfort zones

On the Job Traits

Can-Do Attitude

Starts at "Yes, problem solver - does research, asks questions, thinks creatively

Gets around barriers (exhausts reasonable avenues, before asking for help)

Resilient and adaptable (e.g., productive in imperfect work environments, such as a client site accommodations)

Creator

Thinks in opportunities

Brings forward recommendations, not problems

Provides critical feedback ... but is never critical, and on the flip-side, is able to receive critical feedback and use it constructively ... not defensive, nor excuse-ridden

Expert

Wants, and takes action, towards becoming recognized and known as an expert/leader

Reliable

Fights for a solution and solves the actual problem

Not satisfied with "having an excuse"

An integral part of a small team

On-time and on-budget

Always meets deliverables/promises, or communicates as EARLY as possible

Takes care of housekeeping without oversight (e.g., TimeTracker)

Job Overview

The Client Success Architect Level 2 will play a leadership role in the development process for enterprise data warehouse, data management and reporting systems. Services include data works, development of strategic roadmaps, and intellectual property tools. The role requires an understanding of enterprise data models and utilization of both relational and dimensional data sources. This position plays a key role in the training and development of others.

Job Responsibilities

Using assigned customer data files, review and confirm mapping sources

Seek out and schedule training to advance your knowledge and abilities

Regularly train and mentor other Client Success Engineers; Participate in career coaching process

Design and implement data marts necessary to consume the data warehouse data

Perform detailed analysis of the data (via SQL) to confirm assumptions about the data

Create and maintain technical design documentation

Perform quality coding to specifications for project preparation and completion

Attend and sometimes lead team meetings and report findings

Contribute to team's work preparation creating data lists and mapping for teams review

Attend and sometimes lead team meetings and report findings

Demonstrate and verify data migration

Meet and greet clients and perpetuate the customer service focus

Make team introductions to client

Design database back-up and restoration strategy

Make and confirm documented changes to programming

Performance monitoring and tuning

Create user accounts and assign permissions based on user database access levels

Assign and assist in troubleshooting hardware and software issues on servers and other devices

Attend training meetings

Prepare Statement of Work Proposal

Capture Business Requirements

Develop and manage issues log

Review meeting minutes and compare to progress chart

Test all deliverables to ensure quality prior to hand-off

Mentor, train, and lead assigned team members and develop talent

Take sales calls and respond to inquiries from potential clients and lead initiatives

Network to generate leads

Manage a variety of viewpoints to build consensus and create meaningful outcomes

Submit accurate time and expense reports

Other duties as may be assigned

Job Requirements

5-7 years' experience with data extraction and management in a customer centered environment

Experience processing data, data cleansing and data transformation

Experience with Extract Transform Load (ETL) concepts and technologies

Experience writing SQL queries and stored procedures or learn them quickly

Solid experience with SQL Server and SSIS

Experience with formal database architecture and design

Experience reading and writing requirements and technical specification documents

Experience coding software according to published standards and design guidelines

Advanced knowledge and use of Excel

A bachelor's degree in computer science, information systems, or a related discipline

Planning and managing complex projects including budget people, processes, and schedule

Experience designing database back-up and restoration strategy

Experience documenting changes to customer data programming

Lead team meetings and evaluate findings; verify data migration

Work with IT to design and deploy secure server mapping and warehousing processes

Ability to use data and insight to confirm conclusions and support decision making

Ability to manage a variety of viewpoints and build consensus, creating meaningful outcomes

Additional Functional Qualifications

An experienced team leader with mentoring experience and qualities

An ability to direct processes and people for optimum outcomes

Self-motivated with a sharp customer focus

Enthusiastic about learning large and complex systems

Detail-oriented with strong organizational and analytical skills

Results-driven with the ability to take initiatives and meet deadlines

Able to multi-task in a fast-paced, dynamic environment

Able to work flexible hours as needed to complete project expectations in a timely manner

Very good written and verbal English skills

A creative thinker with demonstrated ability to visualize data solutions

Ability to think analytically and solve problems

Fosters respect among team members