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Client Success Advocate Jobs in Raleigh, NC (NOW HIRING)

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

They advocate on behalf of the customer internally, communicating information and providing ... inquiries regarding client issues or concerns. This position determines Customer Success ...

Well

Senior Engagement Manager

Chapel Hill, NC · On-site +1

$130K - $145K/yr

Director, Client Success Location: Chapel Hill, NC; or Newton, MA Compensation: Senior Engagement ... Product Advocacy: Act as a client advocate within the company, communicating client feedback to ...

Well

Medical Director

Chapel Hill, NC · On-site

$235K - $250K/yr

Lead client-sponsored clinical audits in partnership with the Member Services and Client Success ... External Advocacy: Co-Chair Well's Clinical Advisory Board and cultivate relationships with ...

Black & Veatch

Sr. OCM Consultant

Cary, NC

Serves as an OCM advocate on cross-functional pursuit teams, helping identify client needs, shape ... success through stock ownership. By valuing diverse voices and perspectives, we cultivate an ...

ATAVAS, INC

Director of Utilities, Raleigh

Raleigh, NC · On-site

Lead, advocate, and implement current and innovative industry technologies and philosophies Project ... Collaborate with Practice Area Lead, Chief Growth Officer, and Client Success Managers to ensure ...

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Client Success Advocate information

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How much do client success advocate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for client success advocate in Raleigh, NC is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $25.24 per hour, depending on experience, location, and employer.

What is a Client Success Advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Client Success Advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by Client Success Advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.
What are popular job titles related to Client Success Advocate jobs in Raleigh, NC? For Client Success Advocate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Success Advocate jobs in Raleigh, NC look for? The top searched job categories for Client Success Advocate jobs in Raleigh, NC are:
Client Success Advocate jobs near you
Technical Customer Success Manager

Technical Customer Success Manager

WingSwept

Garner, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

WingSwept is an award-winning, employee-owned managed service provider seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision-making in a small or mid-sized organizational setting.
The Customer Success Manager will support the diverse needs of our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine, understand, and anticipate needs and ensure day-to-day technical support is meeting expectations and strategic technology direction is aligned with the clients' unique business needs. If you are capable of wearing a variety of hats, thrive in a fast-paced environment, and are experienced and comfortable holding conversations with C-level executives and SMB owners, you may be the Customer Success Manager that we are looking for.
This position works from our Garner, NC office with occasional visits to client sites. This is a full time position, with excellent benefits, including stock ownership (ESOP), profit sharing and a fully-vested 401(k) with matching contributions.
Key Responsibilities
  • Provide strategic technology advice and account management to a growing list of clients
  • Provide strategic knowledge of business processes and operations to clients
  • Present solutions for clients to improve their technology infrastructure
  • Manage client relationships through personal contact
    • Lead IT discussions during Business Reviews on a scheduled basis
    • Respond to requests, needs, and concerns as they arise
  • Provide awareness of risk to the client's technology environment
  • Update knowledge base in order to provide continuity among other company personnel
  • Coordinate onboarding of new clients
  • Become involved in the quoting & procurement process for new and existing clients
  • Manage software licenses for clients
  • Manage projects for clients as needed
  • Act as a liaison between clients and our technical staff
  • Advocate on behalf of the client's best interest while also balancing WingSwept's business interests
  • Monitor internal and client services for any possible issues and facilitate issue resolution
  • Support group sales efforts to expand the managed services client list
  • Develop and maintain a comprehensive plan for forecasting client projects
  • Build and maintain relationships with vendors and support partners
  • Work collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clients
  • Provide security awareness training to clients
  • Prepare quotes and statements of work for hardware, labor, and services
  • Review client invoices for accuracy

Minimum Qualifications
  • Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions.
  • High school diploma, at least two years of secondary education preferred
  • Must be a US citizen
  • Must be able to work a full-time 40-hour work week from our Garner office, which may include after-hours functions
  • Previous experience as a system administrator/engineer or equivalent role at an MSP
  • High business acumen and able to articulate and explain IT and business processes
  • Deep and proven knowledge/experience with server and network diagnostics, design, and installation
  • Expertise with networking topics such as routing, VLANs, QoS, VPN
  • Firm understanding of the configuration of basic networking components and peripherals
  • Exceptional computer and system administration skills on Microsoft based clients and servers
  • Able to learn new environments and technologies quickly
  • Excellent verbal and written communication skills for interactions with customers on a daily basis
  • Must have a great attitude and desire to go the extra mile for customers
  • Strong analytical and problem-solving skills
  • Must be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clients
  • Must be able to pass a background check and drug test
  • Must have a valid driver's license and reliable transportation

Extra consideration given for the following:
  • Secondary education in business management and/or economics
  • Experience with small business operations management or ownership
  • Experience providing technical support and/or technical account management in a business environment
  • Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation
  • Fundamental understanding of business telecommunication systems
  • Expertise with networking topics such as routing, VLANs, QoS, VPN
  • Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
  • Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
  • Expertise with virtualization technologies like vSphere and HyperV
  • Expertise with cloud hosting providers (AWS, Azure, others)
  • Experience with SonicWALL and / or Cisco firewalls and other appliances
  • CompTIA Network+, Security+, Microsoft and other industry certifications
  • CompTIA Network+, A+, Microsoft certifications
  • Experience in project management

Why WingSwept?
  • Employee-owned company with a people-first culture
  • A supportive team environment dedicated to quality service
  • Competitive base salary + excellent benefits, including:
    • Employee Stock Ownership Plan (ESOP)
    • Profit sharing
    • 401(k) with company match
    • Health, dental, and vision insurance

If this sounds like a great match for your skills and career goals, we welcome you to apply today!
WingSwept is an Equal Opportunity Employer.
M/F/Disabled/Veteran

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