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Client Services Manager Jobs in Maple, ON (NOW HIRING)

Jonas Chorum

Manager, Professional Services

Markham, ON

CA$75K - CA$85K/yr

Manager of Professional Services SpaSoft THE COMPANY SpaSoft is the pioneer of spa and activity management systems and is the longest-standing solution with over 20+ years of experience. Paving the ...

proSapient

Project Lead - Client Services

Toronto, ON · On-site

... tools and services. Our clients tell us that proSapient differentiates itself through tech-led ... Autonomously manage Client briefs with a focus on niche, complex, or high-volume requests to the ...

Citi

Bilingual Client Services Analyst

Mississauga, ON · On-site

CA$79K - CA$110K/yr

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and ... service with focus on building client relationships and achieving quality results Education:

Citi

Bilingual Client Services Analyst

Toronto, ON · On-site

CA$79K - CA$110K/yr

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and ... service with focus on building client relationships and achieving quality results Education:

Citi

Bilingual Client Services Specialist

Toronto, ON · On-site

CA$79K - CA$110K/yr

Responsibilities: (English/French) Manage a portfolio of high-profile clients, ensuring queries are ... service with focus on building client relationships and achieving quality results Education:

Citi

Bilingual Client Services Specialist

Mississauga, ON · On-site

CA$79K - CA$110K/yr

Responsibilities: (English/French) Manage a portfolio of high-profile clients, ensuring queries are ... service with focus on building client relationships and achieving quality results Education:

Td

PIA Client Service Associate

Mississauga, ON

CA$43K - CA$56K/yr

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth ... services, and identify referral opportunities * Accept/create leads and ensure correct referral ...

New

Apex Group Ltd

Client Service Manager

Mississauga, ON · On-site

Lead the client relationship management for Hedge Fund clients Actively cross selling our suite of services to our client base US GAAP & IFRS reporting standard for various fund structures Assisting ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Maple, ON

Client Services Manager information

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Maple, ON look for?

The top searched job categories for Client Services Manager jobs in Maple, ON are:

What cities near Maple, ON are hiring for Client Services Manager jobs?

Cities near Maple, ON with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Coordinator, PT

Spectrum Health Care

Toronto, ON

Part-time

Re-posted 15 days ago

Job description

Company Description

We are hiring Part Time Client Services Coordinators to work at our Toronto office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service and support and act as a liaison between patients, clients and clinical staff. This role is 100% on site in our Toronto office. 

  • Weekdays - availability between 3pm - midnight
  • Weekends - availability between 8am - midnight

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

If you are passionate about caring for people, responsive to the needs of others, dedicated to providing quality care, and looking for a rewarding career in health care with a leading home health care provider, apply today! 

Job Description
  • Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
  • Liaises with clients, staff, and community partners
  • Acts as a problem solver for clients and responds to inquiries from LHIN and employees
  • Reports client and staff concerns to Home Support Supervisor
  • Liaises with OH representatives regarding client care. Collects and entrees all pertinent client data into the computer system
  • Provides list, schedules, and performs other administrative duties to support the personal support worker and Nurse program
Qualifications
  • Medical Office Admin Diploma or equivalent 
  • Minimum of 2 years experience working in an office setting
  • Must be able to work weekends
  • Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
  • Excellent written and verbal communication skills (Additional language skills considered an asset) 
  • Proficient in Word, Outlook and ability to learn proprietary software
  • Proficient in Word, Outlook and ability to learn proprietary software

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

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