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Client Services Manager Jobs in Whitby, ON (NOW HIRING)

RH

Client Services Associate

Toronto, ON · On-site

Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills

Virtusa

Director-Client services

Toronto, ON · On-site

Develop and deliver tailored solutions that align with client objectives and enhance their ... management. * Proven experience in consulting or advisory roles within the financial services ...

Baidu USA

Client Manager - Canada

Toronto, ON · On-site

As a Client Manager - publisher side, you will be responsible for managing and growing ... deliver exceptional service and support to clients. Account Growth and Revenue Generation:

CIBC US

Analyst, Client Services

Toronto, ON · Hybrid

As Analyst, Client Services, you serve as the main point of contact for new and existing Global ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...

CIBC

Analyst, Client Services

Toronto, ON · Hybrid

As Analyst, Client Services, you serve as the main point of contact for new and existing Global ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...

Viral Nation Inc.

VP, Client Services

Toronto, ON

As the VP, Client Services, success in this role will be measured by leadership and oversight ... Proven experience managing key account metrics such as client satisfaction, revenue growth, and ...

DEPT

Client Services (Talent Pool)

Toronto, ON · Hybrid

If you would like to be considered for any future Account Management/Client Services positions at DEPT, please submit an application and we will be in touch when a suitable opportunity arises. This ...

BMO Capital Markets

Client Services Officer

Vaughan, ON · On-site

CA$38K - CA$71K/yr

Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Supports change management of varying scope and type; tasks typically focused on execution and ...

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Client Services Manager information

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What job categories do people searching Client Services Manager jobs in Whitby, ON look for? The top searched job categories for Client Services Manager jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Client Services Manager jobs? Cities near Whitby, ON with the most Client Services Manager job openings:
Client Services Manager jobs near you

Client Service Manager, Programs

BFL Canada

Toronto, ON • Hybrid

Full-time

Medical, Dental, Retirement

Re-posted 3 days ago

Job description

We offer more than a job, we offer a career!

  • We support our employees to shape their career by encouraging continuing education and investing in training and development.
  • We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
  • We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
  • We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
  • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
  • We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

 

We are looking for a Client Service Manager to join our Programs team in our Toronto office!

As a Client Service Manager , you will be responsible for delivering a high-quality client experience through effective relationship management, responsive service delivery, and operational coordination. This role acts as the primary day-to-day liaison for clients, ensuring inquiries are handled efficiently while supporting the broader advisory and servicing team.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Client Service Manager

Client Relationship Management

- Serve as a key point of contact for the associated stakeholders.

- Build and maintain strong, trust-based client relationships through proactive communication

- Support ongoing client stewardship, including regular check-ins and service reviews

Client Inquiries & Service Delivery

- Manage and respond to client inquiries in a timely, professional manner

- Coordinate with internal teams and external partners to resolve service issues

- Ensure clear, concise communication of coverage, processes, and next steps to clients

Policy & Administrative Support

- Oversee day-to-day servicing activities including documentation, renewals, and policy changes

- Maintain accurate client records and ensure compliance with internal processes

- Support the delivery of insurance programs and associated service requirements

Marketing & Growth Support

- Assist with the execution of client communications, presentations, and marketing initiatives

- Support proposal development and onboarding of new clients

- Identify opportunities to enhance the client experience and deepen relationships

Team Coordination & CSR Oversight

- Provide direction and support to Client Service Representatives (CSRs) handling daily servicing tasks

- Ensure consistency, accuracy, and timeliness across all client deliverables

- Act as a central coordinator between producers, CSRs, and specialty teams

Our Ideal Candidate

  • University degree in business or finance or a DEC in Insurance and financial services.
  • RIBO License.
  • 7–10+ years of experience in client service, account management, or insurance servicing.
  • Experience supporting advisors, brokers, or financial services teams preferred.
  • Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
  • Strong communication and organizational skills with a client-first mindset.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Effective time management and organizational skills.

This posting is for an existing vacancy position.

The expected salary for this role ranges from 90,000$ to 135,000$. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca  

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

#LI-Hybrid

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