ZipRecruiter

Log In

1

Client Services Manager Jobs in Hamilton, ON (NOW HIRING)

Marketsupport

Client Services Coordinator

Mississauga, ON · Hybrid

$23/hr

Position Summary Reporting to the Client Service Managers, the Client Services Coordinator provides administrative and operational support for multiple client programs.This role focuses on supporting ...

CapRelo

Director of Client Services

Mississauga, ON · On-site

Overview Responsible for account management of assigned clients. Represents the organization as a ... Provides ongoing support and direction for client evaluations, pricing, service strategies, and ...

CapRelo

Director of Client Services

Mississauga, ON

Responsible for account management of assigned clients. Represents the organization as a subject ... Provides ongoing support and direction for client evaluations, pricing, service strategies, and ...

SS&C

Client Services Analyst I

Mississauga, ON · Hybrid

Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction. * Contribute to Continuous Improvement:

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

Manage the digital knowledge base * Identify any gaps in knowledge and provide continued training to the Client Services team * Review customer-team interactions and ensure the team has the skills ...

Manpower Group

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

Manpower

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

ManpowerGroup

Consultant Services Manager

Ottawa, ON · On-site

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

next page

Showing results 1-20

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Hamilton, ON

Client Services Manager information

See Hamilton, ON salary details

$23.3K

$54.9K

$98.2K

How much do client services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client services manager in Hamilton, ON is $54,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,860.00 and $65,624.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Hamilton, ON? The most popular types of Client Services jobs in Hamilton, ON are:
What job categories do people searching Client Services Manager jobs in Hamilton, ON look for? The top searched job categories for Client Services Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Client Services Manager jobs? Cities near Hamilton, ON with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,886 per year, or $26.4 per hour.

Manager, Client Services

Spectrum Health Care

Mississauga, ON

Full-time

Re-posted 23 days ago

Job description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a Manager, Client Care Services  to support our care programs out of our Peel branch. This position will work out of our Mississauga office. We’re an in-office team that thrives on real-time collaboration. 

Reporting to the Regional Director, the Manager, Client Care Services manages the Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs.  The Manager, Client Services responds to difficult situations related to patient care and/or patient schedules, supports in addressing employee concerns, implements and manages scheduling processes including monitoring and reporting of key performance indicators such as missed care and referral acceptance,  and managing the day-to-day operations of the coordination  department.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.  

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. 

Job Description
  • Motivates, directs and coaches staff to ensure quality care to all clients.
  • Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed
  • Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty
  • Oversees staffing and the preparation of monthly schedules for Client Service Coordinators
  • Oversees the hiring, training and orientation for Client Service Coordinators
  • Attends and facilitates meetings as required both internal and external.
  • Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
  • Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
  • Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate
  • Supports the Regional Director/Manager with projects and day to day operations as required
Qualifications
  • Minimum 5 years experience in the health care industry with experience in home care
  • Registered health care professional an asset
  • Post-secondary education or equivalent work experience
  • 2+ years’ people management experience
  • Demonstrated commitment to the delivery of customer service excellence
  • Ability to manage and improve core business processes
  • Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
  • Strong computer skills (including ability to learn proprietary software and prepare reports in Excel) 

#Peel_Mngr


Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.