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Client Services Manager Jobs in Hamilton, ON (NOW HIRING)

CapRelo

Director of Client Services

Mississauga, ON · On-site

Responsible for account management of assigned clients. Represents the organization as a subject ... Provides ongoing support and direction for client evaluations, pricing, service strategies, and ...

CapRelo

Director of Client Services

Mississauga, ON · On-site +1

Overview Responsible for account management of assigned clients. Represents the organization as a ... Provides ongoing support and direction for client evaluations, pricing, service strategies, and ...

SS&C

Client Services Analyst I

Mississauga, ON · Hybrid

Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction. * Contribute to Continuous Improvement:

Avison Young Canada

Client Services Specialist

Cambridge, ON · On-site

CA$57K - CA$65K/yr

Avison Young has been recognized as one of Canada's Best Managed Companies for the 15th year in a row, with a Platinum Club designation! The Client Services Specialist is a hands-on operational role ...

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

Manage the digital knowledge base * Identify any gaps in knowledge and provide continued training to the Client Services team * Review customer-team interactions and ensure the team has the skills ...

Citi

Bilingual Client Services Analyst

Mississauga, ON · On-site

CA$79K - CA$110K/yr

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and ... service with focus on building client relationships and achieving quality results Education:

Citi

Bilingual Client Services Specialist

Mississauga, ON · On-site

CA$79K - CA$110K/yr

Responsibilities: (English/French) Manage a portfolio of high-profile clients, ensuring queries are ... service with focus on building client relationships and achieving quality results Education:

ManpowerGroup

Consultant Services Manager

Ottawa, ON · On-site

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

Manpower

Consultant Services Manager

Ottawa, ON · On-site

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

Td

PIA Client Service Associate

Mississauga, ON · On-site

CA$43K - CA$56K/yr

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth ... services, and identify referral opportunities * Accept/create leads and ensure correct referral ...

New

Apex Group Ltd

Client Service Manager

Mississauga, ON · On-site

Lead the client relationship management for Hedge Fund clients Actively cross selling our suite of services to our client base US GAAP & IFRS reporting standard for various fund structures Assisting ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Hamilton, ON

Client Services Manager information

See Hamilton, ON salary details

$23.3K

$54.9K

$98.2K

How much do client services manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client services manager in Hamilton, ON is $54,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,860.00 and $65,624.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Hamilton, ON?

The most popular types of Client Services jobs in Hamilton, ON are:

What job categories do people searching Client Services Manager jobs in Hamilton, ON look for?

The top searched job categories for Client Services Manager jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Client Services Manager jobs?

Cities near Hamilton, ON with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,886 per year, or $26.4 per hour.

Manager, Client Services - Supported Living

Community Living Hamilton

Hamilton, ON • On-site

Full-time

Posted 28 days ago

Job description


ORGANIZATION PROFILE
CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives.
We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports, and services designed for children.
This is an existing vacancy
 Annual Salary: Starting at $72,000
ROLE
The Manager, Client Services role is responsible for the overall management of a select portfolio within our Group Living, Supported Independent Living (SIL) and Intensive Supports programs across the greater Hamilton area. They will provide managerial oversight for the accommodation, care, and supervision of adults with a developmental disability in group living and in the community. Working under the guidance of the Senior Manager, Client Services, this position is responsible for ensuring high quality support is being provided while also ensuring compliance with all applicable legislation, funder requirements, and organizational policies and procedures.
They will:
  • Provide leadership and management to teams of Direct Support Facilitators; respond to inquiries, requests/concerns, address and resolve issues when supporting staff.
  • Ensure performance management protocols are adhered to in relation to the responsibilities and requirements of the employee’s position.
  • Develop, maintain and promote a high level of quality service delivery.
  • Ensure programs meet all internal and external reporting requirements.
  • Manage day-to-day administration of the programs.
  • Provide enhanced program development, planning and evaluation.
  • Promote community and stakeholder engagement.
  • Have working knowledge of the Employment Standards Act, applicable labour laws, and Collective Agreements.
  • Direct staff and provide program oversight through regular on-site management.
  • Ensure staff teams complete annual training, meeting regulatory and organizational standards and facilitate training as required.
  • Audit program timesheets, petty cash, and staff reports to ensure all program expectations are met.
  • Ensure all CLH policies and procedures are adhered to and documented to ensure client safety and regulatory compliance.
QUALIFICATIONS
We’re looking for an enthusiastic and engaging team player with the following:
  • Degree or diploma in Developmental Services, Social Services, Management, Disabilities Management or Applied Behavioural Sciences or equivalent education and experience.
  • Previous experience working with people with high-risk behaviours, transitional aged youth, addictions and/or mental health.
  • Minimum 5 years experience in a management, supervisory or team leadership role.
  • Demonstrated experience developing and implementing dynamic and engaging programs for and with people with special needs.
  • Highly skilled in client/family liaison and stakeholder engagement.
  • Excellent interpersonal and communication skills (both verbal and written).
  • Knowledge of relevant legislation in Developmental Services as well as demonstrated experience with Quality Assurance Measures.
  • Previous experience managing in a unionized environment is preferred.
  • A commitment to inclusion and empowerment for people with special needs.
  • A valid G class driver’s license, with proof of insurance in good standing a clean driver’s abstract and access to reliable transportation.
  • Fluency in a language other than English is an asset.
To mentor, monitor and train direct reports within a 24/7 environment, the hours of work for this position will include days, evenings and weekends, on occasion, onsite at locations within the region of Hamilton. Managers also rotate in providing after hours on call support.
Community Living Hamilton is committed to equitable employment practices. Candidates with fluency in a second language are encouraged to note this in their resume

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