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Client Success Manager Jobs in Hamilton, ON (NOW HIRING)

Assent

Sr. Customer Success Manager

Ottawa, ON · Hybrid

The Senior Customer Success Manager will play an integral role in delivering our services to ... Identify client goals and success metrics, ensuring quality product configuration during ...

Geotab

Pilot Success Manager

Oakville, ON · On-site

Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across North America and Latin America. The PSM will be the cornerstone of the pre-sale and expansion process ...

ReturnPro

Customer Success Manager

Brantford, ON · On-site

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust ... You will own every dimension of the client experience, from day-to-day communications to long-term ...

Malleum

Customer Success Manager

Ottawa, ON · On-site

We are looking for a senior Customer Success Manager who can build the customer success function from the ground up and become the leader who defines how we onboard customers, drive adoption, measure ...

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AtHoc

Customer Success Manager, QNX

Ottawa, ON · On-site

We are looking for an experienced Customer Success Manager to join our global sales organization and play a critical role in creating exceptional customer experiences throughout the entire customer ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Knowledge of CRM, project, or customer success/data management tools Nice to Have * Experience building account or success plans within a formal health-scoring or lifecycle framework (e.g., Gainsight ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Knowledge of CRM, project, or customer success/data management tools Nice to Have * Experience building account or success plans within a formal health-scoring or lifecycle framework (e.g., Gainsight ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Hamilton, ON

Client Success Manager information

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Hamilton, ON look for? The top searched job categories for Client Success Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Client Success Manager jobs? Cities near Hamilton, ON with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Hamilton, ON as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Client Success Manager - Digital & Performance Marketing

Measure Marketing Results Inc.

Oakville, ON • On-site

Full-time

Medical, Dental

Re-posted 8 days ago

Job description

Growth & Customer Success ManagerOwn the Outcome. Drive the Growth. Be the Strategist | About Measure Marketing Results Inc.

At Measure Marketing Results Inc., we don’t just run campaigns — we build revenue engines for B2B organizations.

As a Great Place to Work® in Canada Certified company, we are proud of our high-performance, accountable, and collaborative culture. We believe autonomy fuels excellence, strategy drives growth, and outcomes matter.

We are hiring a Growth & Customer Success Manager to join our in-office team in Oakville, ON. This is not a passive account management role. This is for someone who wants to own performance, influence strategy, and drive measurable impact for North American B2B clients.

The Role: Strategic Owner of Growth

You are the strategic lead and primary point of contact for your B2B client portfolio. You bridge vision and execution — aligning client business objectives with integrated digital growth strategies.

You will:

  • Own client relationships from onboarding through long-term growth
  • Build and refine integrated strategies across SEO, Paid Media (Google, Meta, LinkedIn), Content, Web, and Marketing Automation
  • Lead bi-weekly or monthly performance reviews grounded in data, insights, and ROI clarity
  • Translate analytics into executive-level conversations and strategic direction
  • Collaborate closely with SEO, Paid Media, and Creative teams to ensure flawless execution
  • Manage budgets, KPIs, timelines, and performance targets
  • Identify upsell and expansion opportunities aligned with client growth goals
  • Take accountability for results — pivoting strategy when data demands it

This role sits at the intersection of strategy, performance, and client leadership.

Who You Are

You are not a task manager — you are a growth driver.

You likely have:

  • 3–5+ years in a client-facing account management or customer success role within a marketing agency
  • Hands-on experience with SEO, Paid Media, and analytics platforms
  • Experience working with North American B2B clients and understanding executive-level ROI expectations
  • Confidence in managing multiple accounts without sacrificing strategic depth
  • Strong analytical instincts and comfort leading data-driven conversations
  • The ability to prioritize impact over activity
  • A proactive, ownership-driven mindset
  • Comfort working in an autonomous, performance-based environment
  • A natural ability to align teams around outcomes

You care deeply about results — and it shows in the growth your clients achieve.

Must-Haves
  • 3–5 years of agency experience with full client ownership
  • Minimum 2 years of hands-on experience in SEO, Paid Ads, and/or analytics
  • Experience managing marketing budgets and performance reporting
  • Strong understanding of full-funnel B2B growth strategy
  • Excellent written and verbal English communication skills
  • Eligible to work full-time in Canada
  • Ability to commute daily to our Oakville, ON office (this is an in-office position)
What You Get:
  • Competitive base salary + performance incentives
  • Clear and structured growth path within the Growth Team
  • Medical and dental benefits
  • Ongoing training and professional development
  • A high-autonomy environment backed by strong leadership support
  • A team culture rooted in excellence, empathy, and execution
At Measure Marketing Results Inc., we believe autonomy fuels excellence. If you're ready to grow in an environment where your voice matters and your work moves the needle, apply today.
 

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