ZipRecruiter

Log In

1

Client Services Manager Jobs in Whitby, ON (NOW HIRING)

Magnus HRS

Client Liaison - Account Manager

Toronto, ON · Remote

Manage a high volume of client requests, ensuring all inquiries are addressed efficiently and accurately to uphold excellent customer service and satisfaction standards. * Issue Resolution: Handle ...

Cavell Risk, Inc.

Associate, Client Experience

Toronto, ON · On-site

CA$50K - CA$70K/yr

The Associate, Client Experience is responsible for supporting the Manager, Client Experience in various tasks to ensure efficient operations and excellent customer service. Their responsibilities ...

SNC-Lavalin

Field Services Manager

Toronto, ON · Hybrid

CA$132K - CA$183K/yr

Overview The Field Services Manager plays a critical role in delivering high-quality site ... issues to ensure client satisfaction. * Enforce safety protocols, participate in incident ...

previous page

Showing results 41-60

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Whitby, ON

Client Services Manager information

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Whitby, ON look for?

The top searched job categories for Client Services Manager jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Client Services Manager jobs?

Cities near Whitby, ON with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Director of Sales | Client Services

Clearspace

Toronto, ON • On-site

Full-time

Posted 7 days ago

Job description

About Clearspace  

Clearspace is re-imagining how office space is designed and built. We are a truly integrated design-build firm focused exclusively on interior office environments. Our process deeply integrates strategy, design, construction and technology that improves the client experience, reduce project complexity, and lower overall project cost. We work with many of Canada’s top owners, occupiers, property managers and occupiers. You’ll join a talented team of smart, driven individuals who challenge convention and drive real change. Join us as we disrupt the industry and make spaces available to more people. 

About the Opportunity  

The Director of Sales | Client Services is responsible for sourcing, advancing, and closing new workplace design-build opportunities for Clearspace. This person is a market-facing revenue driver who builds, manages and maintains relationships with brokers, landlords, owners, property managers, and occupier clients to converts those relationships into qualified pipeline and signed work. 

This role is best suited to a proven hunter well connected within the GTA CRE industry. An individual with strong commercial instincts, deep market credibility, and the ability to independently create momentum in the market. The Director works closely with leadership and internal planning, estimating, design, and delivery teams to shape solutions, win work, and ensure strong project starts. This role is heavily commission based and you will report to the VP of sales. 

About the Deliverables  

  • As a Director of Sales | Client Services, you are sourcing and closing new design-build opportunities across the GTA office market.

  • Generate qualified pipeline through outreach, referrals, meetings, tours, presentations, and market presence. 

  • Educate the market on Clearspace through meetings, lunches, pitches and presentations 

  • You will work build and deepen relationships with leadership teams (startup through to enterprise), brokers, landlords, ownership groups and property managers. 

  • You will generate qualified pipeline through outreach, referrals, meetings, tours, presentations, and market presence. 

  • You’ll have the technical support and expertise of our planning, estimating and design teams to help you move opportunities forward. 

  • You’ll be active in the market touring office space for potential projects, meeting with and advising clients, brokers owners and property managers. 

  • Maintain accurate pipeline tracking, forecasting, and CRM discipline. 

  • This role is heavily commission based against a target and you will report to the VP of sales. 

About You 

  • You are a hunter with a proven track record (5+ years) in relationship-driven revenue generation: Brokerage, LL or PM leasing, workplace advisory, commercial furniture or related real estate field. 

  • You are adept at and enjoy business development and prospecting 

  • You have outstanding client service skills and account management experience 

  • You have an in depth understanding of the GTA office market and office lease transactions. 

  • You have a strong network in the commercial office industry (brokers, landlords, owners, property managers, real estate teams). 

How We Work 

Our team thrives on collaboration and efficiency. An inclusive working environment and a vibrant company culture are at the heart of our values. 

Powered by JazzHR

j8e1PrcYLU