Client Services Manager Jobs in Whitby, ON (NOW HIRING)

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As an Analyst, Client Services, you will conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements. Reporting to the Director of Client Services, you will be accountable for successfully completing all assignments and delivering high-quality results as per the agreed-upon objectives and timelines.The primary objective is to complete the necessary research, client outreach, etc. to onboard Capital Markets institutional clients, and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated with the counterparties.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed

• Client Service - You'll follow Client Services Procedures and Processes to ensure accurate, smooth, and seamless remediation for Capital Markets clients. If needed, you'll reach out to front office and/or clients, requesting documentation for onboarding or review purposes. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.

• Collaboration - You'll collaborate with other teams to coordinate communication with front office sales and internal departments (e.g., Client Management Services, Credit, Legal, Operations, etc.) on assigned cases/clients. In addition, you'll need to keep open lines of communication to coordinate with the business supervisor and responsible teams to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.

• Due Diligence - You'll conduct research and obtain document requirements for the remediation works. You'll ensure correct data is captured in the client onboarding system and the required documents are uploaded to the same system as per requirements. With your high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, you'll partner with peers to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee experience. You will need to be able to quickly assess factors that affect the client's AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high-risk clients, while escalating any issues that require higher-level decisions to the remediation Associate and/or Team Leader.

Who you are

• You have a degree or diploma. In Business Administration or Economics; Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.

• You can demonstrate experience. 1 - 3 years of experience in AML/KYC for Capital Markets clients as well as Capital Markets infrastructure, applications, and businesses/products. Knowledge of Canada and other regional AML/ATF requirements and of Capital Markets products is preferred.

• You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and the end-to-end client onboarding processes. When required, you address conflicts and escalate client issues in a timely manner in order to find the best solution for the client.

• You act like an owner. You enjoy investigating complex problems and making sense of information. You have strong problem-solving skills, researching skills, and very high attention to detail, and you know how to deliver results in an environment that has numerous stakeholders.

• Your influence makes a difference. You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with Fenergo or similar systems and WorldCheck is an asset.

• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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