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Client Success Manager Jobs in Whitby, ON (NOW HIRING)

Pine Services Group

Client Success Manager

Toronto, ON · Remote

Client Success Manager Remote About the Opportunity One of Pine's portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized ...

Trivium

Client Success Manager

Toronto, ON · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Trivium

Client Success Manager

Toronto, ON · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Bask Health

Client Success Manager

Toronto, ON

Manage all current customer data * Analyze customer engagement metrics and use them to communicate ... Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or ...

Boldr

Manager, Client Success

Toronto, ON

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Boldr

Manager, Client Success

Toronto, ON · On-site

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Boldr

Manager, Client Success

Toronto, ON · On-site

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Long View Systems

Manager, Client Success

Toronto, ON

CA$106K - CA$139K/yr

We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly ...

Generis

Client Success Coordinator

Toronto, ON

Client Success Coordinator Generis is proudly ranked on; 2025 - Canada's Top Growing Companies ... Manage delegate check-in and registration, providing white-glove service and ensuring a premium ...

WES

Associate Director, Client Success (Remote)

Toronto, ON · Remote

CA$102K - CA$131K/yr

This AD role manages a small team of Client Success professionals while reporting to the Director of Client Success & Business Development. What You'll Do: * Own performance across a 7,000+ account ...

Engage People Inc

Client Director, Client Success

Markham, ON · On-site

CA$100K - CA$120K/yr

Success in this role hinges on building and maintaining strong relationships with both clients and ... Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are ...

Fenergo

Client Success Partner, AMER

Toronto, ON · On-site

We're more than a global leader in AI-powered client lifecycle management-we're reimagining how ... What this role entails The Client Success Partner (CSP) is one of the most strategically important ...

Fenergo

Client Success Partner, AMER

Toronto, ON · On-site

We're more than a global leader in AI-powered client lifecycle management--we're reimagining how ... What this role entails The Client Success Partner (CSP) is one of the most strategically important ...

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Client Success Manager information

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Whitby, ON?

The most popular types of Client Success jobs in Whitby, ON are:

What job categories do people searching Client Success Manager jobs in Whitby, ON look for?

The top searched job categories for Client Success Manager jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Client Success Manager jobs?

Cities near Whitby, ON with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Client Success Manager

Toronto, ON • Remote

Pine Services Group
See more jobs at Pine Services Groupexternal

Full-time

Posted 16 days ago

Job description

Client Success Manager

Remote

About the Opportunity

One of Pine's portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized businesses run critical parts of their operations.

The Role

As Client Success Manager, you will own a dedicated book of business, serving as the primary point of contact for clients from onboarding through renewal and expansion. You will be the driving force behind client retention and growth, combining relationship management with a commercial mindset to help clients get the most value out of their partnership with the company.

What You'll Do

  • Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention
  • Proactively monitor account health, flag churn risk early, and partner cross-functionally to resolve it
  • Lead regular business reviews to align on client goals, priorities, and opportunities for growth
  • Identify and pursue upsell and cross-sell opportunities within your client base
  • Serve as the go-to point of contact for your accounts, ensuring fast, thoughtful, and consistent responsiveness
  • Build long-term champions who advocate for the business through referrals, case studies, and reviews
  • Collaborate closely with sales, delivery, and leadership to support client success and drive outcomes
  • Maintain accurate account and pipeline records in the company's CRM

What We're Looking For

  • 3+ years of experience in a Customer/Client Success, Account Management, or client relationship role
  • Experience with Sage Intacct ERP strongly preferred software strongly preferred
  • A proactive, high-energy approach with excellent follow-through and attention to detail
  • Comfortable operating in a commercially minded role where retention and growth are part of your success metrics
  • Strong written and verbal communication skills, with confidence engaging clients at all levels
  • Self-motivated and able to work independently in a remote environment

What's In It For You

  • Fully remote role with no travel required
  • Competitive base salary plus a performance-driven variable compensation structure
  • The opportunity to make a visible, immediate impact on a growing client base
  • A clear path to grow with the business, including the potential to build and lead a team over time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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