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Client Success Jobs in Whitby, ON (NOW HIRING)

Pine Services Group

Client Success Manager

Toronto, ON · Remote

Client Success Manager Remote About the Opportunity One of Pine's portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized ...

Generis

Client Success Coordinator

Toronto, ON

Client Success Coordinator Generis is proudly ranked on; 2025 - Canada's Top Growing Companies - The Globe and Mail 2025 - The Americas' Fastest-Growing Companies - Financial Times 2024 - Canada ...

Boldr

Manager, Client Success

Toronto, ON

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Boldr

Manager, Client Success

Toronto, ON · On-site

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Boldr

Manager, Client Success

Toronto, ON · On-site

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Trivium

Client Success Manager

Toronto, ON · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role - preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Trivium

Client Success Manager

Toronto, ON · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role -- preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Long View Systems

Manager, Client Success

Toronto, ON

CA$106K - CA$139K/yr

We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly ...

Bask Health

Client Success Manager

Toronto, ON

Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e-commerce * Experience with large- to enterprise ...

Fenergo

Client Success Partner, AMER

Toronto, ON · On-site

What this role entails The Client Success Partner (CSP) is one of the most strategically important client-facing roles at Fenergo. The CSP owns the post-sale relationship outright - retention ...

Fenergo

Client Success Partner, AMER

Toronto, ON · On-site

What this role entails The Client Success Partner (CSP) is one of the most strategically important client-facing roles at Fenergo. The CSP owns the post-sale relationship outright -- retention ...

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All JobsClient Success JobsClient Success Jobs in Whitby, ON

Client Success information

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Whitby, ON?

The most popular types of Client Success jobs in Whitby, ON are:

What job categories do people searching Client Success jobs in Whitby, ON look for?

The top searched job categories for Client Success jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Client Success jobs?

Cities near Whitby, ON with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Whitby, ON as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Client Success Manager

Toronto, ON • Remote

Pine Services Group
See more jobs at Pine Services Groupexternal

Full-time

Posted 16 days ago

Job description

Client Success Manager

Remote

About the Opportunity

One of Pine's portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized businesses run critical parts of their operations.

The Role

As Client Success Manager, you will own a dedicated book of business, serving as the primary point of contact for clients from onboarding through renewal and expansion. You will be the driving force behind client retention and growth, combining relationship management with a commercial mindset to help clients get the most value out of their partnership with the company.

What You'll Do

  • Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention
  • Proactively monitor account health, flag churn risk early, and partner cross-functionally to resolve it
  • Lead regular business reviews to align on client goals, priorities, and opportunities for growth
  • Identify and pursue upsell and cross-sell opportunities within your client base
  • Serve as the go-to point of contact for your accounts, ensuring fast, thoughtful, and consistent responsiveness
  • Build long-term champions who advocate for the business through referrals, case studies, and reviews
  • Collaborate closely with sales, delivery, and leadership to support client success and drive outcomes
  • Maintain accurate account and pipeline records in the company's CRM

What We're Looking For

  • 3+ years of experience in a Customer/Client Success, Account Management, or client relationship role
  • Experience with Sage Intacct ERP strongly preferred software strongly preferred
  • A proactive, high-energy approach with excellent follow-through and attention to detail
  • Comfortable operating in a commercially minded role where retention and growth are part of your success metrics
  • Strong written and verbal communication skills, with confidence engaging clients at all levels
  • Self-motivated and able to work independently in a remote environment

What's In It For You

  • Fully remote role with no travel required
  • Competitive base salary plus a performance-driven variable compensation structure
  • The opportunity to make a visible, immediate impact on a growing client base
  • A clear path to grow with the business, including the potential to build and lead a team over time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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