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Client Success Jobs in Whitby, ON (NOW HIRING)

Boldr

Manager, Client Success

Toronto, ON

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Boldr

Manager, Client Success

Toronto, ON · On-site

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Boldr

Manager, Client Success

Toronto, ON · On-site

As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high ...

Trivium

Client Success Manager

Toronto, ON · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role -- preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Trivium

Client Success Manager

Toronto, ON · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role - preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Bask Health

Client Success Manager

Toronto, ON

Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e-commerce * Experience with large- to enterprise ...

WSI

Client Success & Growth Manager (Remote)

Toronto, ON · Remote

CA$55K - CA$60K/yr

Client Success & Growth Manager About the Role We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America. This is a hands-on, growth ...

Impact Clients

Client Success Coach (CSM)

Toronto, ON · Remote

CA$10K - CA$15K/mo

We're looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu's online education company. Our mission is simple: help everyday people launch impactful online digital ...

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Client Success information

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Whitby, ON? The most popular types of Client Success jobs in Whitby, ON are:
What job categories do people searching Client Success jobs in Whitby, ON look for? The top searched job categories for Client Success jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Client Success jobs? Cities near Whitby, ON with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Whitby, ON as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Manager, Client Success

Boldr

Toronto, ON

Full-time

Re-posted 19 days ago

Job description

A LITTLE BIT ABOUT Boldr
  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we'll always find EMPATHY
WHAT IS YOUR ROLE

The Client Success Team works to ensure that our Clients are maximizing the value they are receiving from our services, passionate about providing an outstanding experience, and delivering revenue for our business in a fast-paced, consultative environment. As a Manager, Client Success you'll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive value that leads to expansion, renewals and high customer satisfaction. You will be dedicated to finding additional opportunities within current Client accounts by establishing lasting relationships with key decision makers and bringing strategic insights to their business.

As a Manager, Client Success at Boldr, you'll be part of a team focused on driving positive outcomes for both the Client and Boldr's business. It's up to us to educate Clients on the value of great CX strategy, technology, and what it can do for their brand. We are the experts; we dive in deep to understand the brand's support infrastructure, strategy and objectives. We work to ensure that they understand their opportunities and that all of their goals with Bodlr get met - incredible & profitable customer experiences.

LOCATION AND WORK ELIGIBILITY

This role supports a Client with strict data security, residency, and compliance requirements. Because of that, you must reside in and be legally authorized to work in a Five Eyes country: Australia, Canada, New Zealand, the United Kingdom, or the United States. Candidates based in Toronto, Ontario are strongly preferred. You will also need to maintain a secure home working environment that meets the Client's data handling and confidentiality standards.

WHAT WILL YOU DO
  • Drive renewals, expansion and adoption of Boldr's services in your Client book of business
  • Assist existing Clients with the onboarding process, ensuring alignment to CX and Business goals
  • Maintain Client health and introduce new, valuable insights and strategies to improve their CX
  • Increase customer retention and incremental revenue across assigned Clients
  • Educate champions and executives on the value of Boldr, helping uncover use cases to protect and grow revenues
  • Generate trust and credibility at multiple levels and throughout the Client's organization
  • Identify and build new relationships with executive decision makers in your assigned Clients
  • Leverage our Client and industry communities to effectively engage and manage customers
  • Maintain accurate and detailed notes of customer activities in HubSpot
  • Work collaboratively with other teams across Sales, Customer Experience, and Strategy to deliver an exceptional customer experience and foster a strong sense of community and information sharing
  • Function as a Client advocate and provide internal feedback on how we can better serve our Clients
  • Collaborate with leadership to improve our Client's journey

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