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Client Services Manager Jobs in Maple, ON (NOW HIRING)

Marketsupport

Client Services Coordinator

Mississauga, ON · Hybrid

$23/hr

Position Summary Reporting to the Client Service Managers, the Client Services Coordinator provides administrative and operational support for multiple client programs.This role focuses on supporting ...

Normac

Client Services Administrator

Mississauga, ON · On-site

Client Services Administrator GTA, Ontario Do you want to be part of the best Client Services team ... Organize and maintain the company database of information in the CRM software * Learn, understand ...

RH

Client Services Associate

Toronto, ON

Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills

Virtusa

Director-Client services

Toronto, ON · On-site

Develop and deliver tailored solutions that align with client objectives and enhance their ... management. * Proven experience in consulting or advisory roles within the financial services ...

Baidu USA

Client Manager - Canada

Toronto, ON

As a Client Manager - publisher side, you will be responsible for managing and growing ... deliver exceptional service and support to clients. Account Growth and Revenue Generation:

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...

Match Retail

Director of Client Services

Mississauga, ON

CA$100K - CA$120K/yr

Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...

BMO Capital Markets

Client Services Associate

Toronto, ON

CA$38K - CA$71K/yr

Processes client service requests and administrative requests according to established procedures ... Supports change management of varying scope and type; tasks typically focused on execution and ...

New

CIBC US

Analyst, Client Services

Toronto, ON · Hybrid

As Analyst, Client Services, you serve as the main point of contact for new and existing Global ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...

CapRelo

Director of Client Services

Mississauga, ON

Overview Responsible for account management of assigned clients. Represents the organization as a ... Provides ongoing support and direction for client evaluations, pricing, service strategies, and ...

CapRelo

Director of Client Services

Mississauga, ON · On-site

Responsible for account management of assigned clients. Represents the organization as a subject ... Provides ongoing support and direction for client evaluations, pricing, service strategies, and ...

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Client Services Manager information

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What job categories do people searching Client Services Manager jobs in Maple, ON look for? The top searched job categories for Client Services Manager jobs in Maple, ON are:
What cities near Maple, ON are hiring for Client Services Manager jobs? Cities near Maple, ON with the most Client Services Manager job openings:
Client Services Manager jobs near you

Manager, Client Services

Spectrum Health Care

Mississauga, ON • On-site

Full-time

Re-posted 24 days ago

Job description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a Manager, Client Care Services  to support our care programs out of our Peel branch. This position will work out of our Mississauga office. We’re an in-office team that thrives on real-time collaboration. 

Reporting to the Regional Director, the Manager, Client Care Services manages the Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs.  The Manager, Client Services responds to difficult situations related to patient care and/or patient schedules, supports in addressing employee concerns, implements and manages scheduling processes including monitoring and reporting of key performance indicators such as missed care and referral acceptance,  and managing the day-to-day operations of the coordination  department.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.  

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. 

Job Description
  • Motivates, directs and coaches staff to ensure quality care to all clients.
  • Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed
  • Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty
  • Oversees staffing and the preparation of monthly schedules for Client Service Coordinators
  • Oversees the hiring, training and orientation for Client Service Coordinators
  • Attends and facilitates meetings as required both internal and external.
  • Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
  • Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
  • Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate
  • Supports the Regional Director/Manager with projects and day to day operations as required
Qualifications
  • Minimum 5 years experience in the health care industry with experience in home care
  • Registered health care professional an asset
  • Post-secondary education or equivalent work experience
  • 2+ years’ people management experience
  • Demonstrated commitment to the delivery of customer service excellence
  • Ability to manage and improve core business processes
  • Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
  • Strong computer skills (including ability to learn proprietary software and prepare reports in Excel) 

#Peel_Mngr


Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.