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Client Services Manager Jobs in Maple, ON (NOW HIRING)

Viral Nation Inc.

VP, Client Services

Toronto, ON

As the VP, Client Services, success in this role will be measured by leadership and oversight ... Proven experience managing key account metrics such as client satisfaction, revenue growth, and ...

SS&C

Client Services Analyst I

Mississauga, ON · Hybrid

Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction. * Contribute to Continuous Improvement:

DEPT

Client Services (Talent Pool)

Toronto, ON · Hybrid

If you would like to be considered for any future Account Management/Client Services positions at DEPT, please submit an application and we will be in touch when a suitable opportunity arises. This ...

Normac

Client Services Administrator

Mississauga, ON · On-site

Salary: Client Services Administrator GTA, Ontario Do you want to be part of the best Client ... Organize and maintain the company database of information in the CRM software * Learn, understand ...

Normac

Client Services Administrator

Mississauga, ON · Hybrid

Client Services Administrator GTA, Ontario Do you want to be part of the best Client Services team ... Organize and maintain the company database of information in the CRM software * Learn, understand ...

BMO Capital Markets

Client Services Officer

Vaughan, ON

CA$38K - CA$71K/yr

Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Supports change management of varying scope and type; tasks typically focused on execution and ...

Sephora

Services Manager, Stores

Brampton, ON

CA$68/hr

Client Experience.Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring ...

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Client Services Manager information

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

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Client Services Manager jobs near you

VP, Client Services

Viral Nation Inc.

Toronto, ON

Full-time

Re-posted 25 days ago

Job description

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world's fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We're driven to push boundaries and think beyond today to deliver strategies, and we're just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth. This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

  • Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
  • Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
  • Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
  • Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
  • Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
  • Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
  • Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
  • Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
  • Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
  • Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
  • Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
  • Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
  • Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
  • Coach, mentor, and develop Directors and Account Directors to build high-performing teams
  • Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
  • Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

  • 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
  • Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
  • Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
  • Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
  • Experience working with high-growth companies and agency teams
  • Passionate about efficiencies within operating environments
  • Strong people leadership with extensive experience managing and developing high-performing accounts teams
  • Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
  • Self-driven, results-oriented with a positive outlook
  • Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills
Compensation Philosophy:

At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.

Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.
AI in Recruitment:
Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates – our hiring teams make all hiring decisions. AI note-taking tools may be used during interviews.

DEI Commitment:

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.