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Client Services Manager Jobs in Maple, ON (NOW HIRING)

SS&C

Client Services Analyst I

Mississauga, ON · Hybrid

Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction. * Contribute to Continuous Improvement:

DEPT

Client Services (Talent Pool)

Toronto, ON · Hybrid

If you would like to be considered for any future Account Management/Client Services positions at DEPT, please submit an application and we will be in touch when a suitable opportunity arises. This ...

Normac

Client Services Administrator

Mississauga, ON · Hybrid

Client Services Administrator GTA, Ontario Do you want to be part of the best Client Services team ... Organize and maintain the company database of information in the CRM software * Learn, understand ...

University of Toronto

Client Services Advisor

Toronto, ON · On-site

CA$67K/yr

Vice Provost Strategic Enrolment Management Department: University Registrar's Office Campus: St ... Client Services has 3 main areas of operations itself: in-person enquiry, telephone enquiry, and ...

BMO Capital Markets

Client Services Officer

Vaughan, ON · On-site

CA$38K - CA$71K/yr

Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Supports change management of varying scope and type; tasks typically focused on execution and ...

BMO Capital Markets

Client Services Officer

Markham, ON · On-site

CA$38K - CA$71K/yr

Meets client service needs through a a dedicated one-on-one relationship with sensitive, complex ... Supports change management of varying scope and type; tasks typically focused on execution and ...

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Client Services Manager information

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Maple, ON look for?

The top searched job categories for Client Services Manager jobs in Maple, ON are:

What cities near Maple, ON are hiring for Client Services Manager jobs?

Cities near Maple, ON with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Coordinator

Oxford Learning Centres, Inc.

Toronto, ON • On-site

CA$18 - CA$19.50/hr

Full-time

Posted 12 days ago

Job description

Full-Time Client Services Coordinator Wanted

Want to add rockstar to your job title? Searching for more meaning in your career? Look no further!

We know why you want to work in education, and we offer the opportunity to reach every single family who comes through our door. Oxford Learning York Mills is looking for a dynamic and motivated Client Services Coordinator with strong people skills to assist in the day-to-day management of our busy centre.

Work with kids and their families to help students of all ages achieve academic success. Oxford Learning programs impart new approaches to learning, designed to last a lifetime. We teach students from pre-school to post-secondary levels how to learn, concentrate, listen, and remember. But most importantly, to believe in themselves as they reach their academic dreams.

Helping kids realize their dreams and overcome school challenges is passionate work. Our Client Services Coordinator is part of an excellent team, here to help students find their way to a better school future.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available. This position will involve Monday-Thursday afternoon and evenings and Saturday mornings. The successful candidate will be trained in our systems, methodologies, and approach. Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As the Client Services Coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will have the following responsibilities:

  • Help inform inquiring parents about our Oxford Learning programs
  • Organize schedules for students, staff, and teachers
  • Set up and administer assessments
  • Establish and oversee student learning programs
  • Liaise with members of the community (schools, sports teams, and local businesses)
  • Maintain contact with parents and meet with them to discuss their child's progress
  • Ensure that the Oxford Learning philosophy is being maintained throughout the centre
  • Create a fun and energetic learning environment on a daily basis
  • Effectively master the Oxford Learning Teaching philosophy as well as coach other teaching members of the team

We encourage you to apply if you have the majority of the following requirements:

Education:

  • Minimum university degree (Credits in Social Sciences, Languages, Math and Business preferred)
  • Strong secondary school mathematics skills are an asset
  • Additional language(s) spoken is an asset

Experience:

  • Work in an educational environment dealing with medium to large student bodies
  • Work in a business environment is an asset
  • Experience with billing cycles required
  • Strong computer skills (MS Office, online communication apps)
  • Strong phone skills and experience in customer service (experience in sales is preferred)

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

  • fun staff events
  • ongoing training opportunities
  • frequent check-ins and feedback
  • company growth opportunities
  • hands-on development of your teaching skills.

Job Type: Full-time

Salary Range: $18 - $19.50 / hour

Schedule:

  • Monday to Thursday
    • Evening availability after 3 pm is a must. Afternoon availability after 12 pm is an asset.
  • Saturday morning availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar we have been searching for? Apply now!

Oxford Learning York Mills

1865 Leslie St #201, North York, ON

Tel: 647-341-7323

Applicants must reside in or within a short commute of the North York area.

We thank all applicants for their interest in joining the team at Oxford Learning York Mills; however, only those selected for the interview process will be contacted.