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Client Services Manager Jobs in Decatur, GA (NOW HIRING)

ProCraft Cabinetry

Client Services Representative

Norcross, GA · On-site

$15 - $20.50/hr

The CSR will also execute administrative and sales-related responsibilities that relate to client relations management. Essential Job Functions and Responsibilities * Create and process orders with ...

Epiq

Senior eDiscovery Project Manager

Atlanta, GA · On-site

The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution.Successful ...

Infosys

Senior Manager - Client Services

Atlanta, GA · On-site

Senior Director - New Business Sales in Industrial Manufacturing, Automobile and Aerospace/Defense Senior Manager - Client Services Remote within USA - Work from anywhere Business Travel is required.

Crowe LLP

Transaction Services Manager

Atlanta, GA

Client Relationship Management * Serve as the primary point of contact for clients during engagements, providing clear communication and high-quality service delivery. * Develop and maintain strong ...

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Client Services Manager information

See Decatur, GA salary details

$34.2K

$68.7K

$124.5K

How much do client services manager jobs pay per year?

As of May 31, 2026, the average yearly pay for client services manager in Decatur, GA is $68,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $81,000.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Decatur, GA? The most popular types of Client Services jobs in Decatur, GA are:
What job categories do people searching Client Services Manager jobs in Decatur, GA look for? The top searched job categories for Client Services Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Client Services Manager jobs? Cities near Decatur, GA with the most Client Services Manager job openings:
Client Services Manager jobs near you
Client Services Coordinator

Client Services Coordinator

Lifeline Animal Project Inc

Atlanta, GA • On-site

$19.25 - $24.50/hr

Full-time

Posted 29 days ago

LifeLine Animal Project rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position: Client Services Coordinator

Department: Community and Client Services

Reports To: Client Services Supervisor

Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Client Services Coordinator plays a vital role in supporting LifeLine Animal Project’s mission by serving as the first point of contact for individuals bringing found animals to the shelter. This position combines compassionate customer service with strong administrative skills to ensure a smooth intake process, support animal reunification efforts, and educate the public on lifesaving programs. The ideal candidate is detail-oriented, calm under pressure, and passionate about animal welfare, working collaboratively with staff and volunteers to provide exceptional care and service to both animals and the community.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

  • Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

  • Perform all administrative tasks related to the intake of found pets, including scanning for microchips, taking clear and accurate photographs, and maintaining detailed records in the shelter's software system:
  • Courageously ask thoughtful and relevant questions to gather as much information as possible from finders, helping to increase the chances of quick reunification or appropriate placement for the animal.
  • Make every effort to locate contact information or other owner contact information when incoming animals arrive with a source of identification, such as a microchip, rabies tag, or pet ID tag. Complete microchip tracing according to shelter and county protocols during the stray hold.
  • Promote LifeLine’s mission by educating the public about key programs such as Friendly Finder and Take 48.
  • Post Found Pet listings on social media platforms and actively search lost and found listings to identify possible matches with animals currently in the shelter.
  • Accompany pet owners on walk-throughs of the shelter in a thorough, compassionate, and efficient manner to help locate their lost pets.
  • Conduct administrative and daily operations related to the intake of bite quarantine cases, Foster returns and Return-to-Home cases:
  • Process Return-to-Home cases by maintaining accurate documentation and ensuring all relevant protocols are followed consistently.
  • Ensure any new information gathered by fosters is entered into the shelter software.
  • Support owners during visits with their pets who are currently in the shelter’s care, providing a calm and reassuring presence.
  • Review intake records from the previous day to identify any missed opportunities for reunification and follow up as needed.
  • Support LifeLine’s mission to save lives by maintaining a comprehensive understanding of all shelter operations, programs, and services.
  • Complete all administrative tasks related to animal licensing in an accurate and timely manner.
  • Answer incoming phone calls and respond to emails professionally and promptly, including following up on voicemails in a timely fashion.
  • Work with the Foster department on unscheduled foster returns and collect information surrounding the reason for return to be added in shelter software.
  • Provide assistance to visitors by offering general information about shelter services and operations.
  • Take responsibility to notify kennel management or veterinary staff if any animal shows signs of injury, illness, or distress.
  • Lead by example in demonstrating safe and compassionate animal handling techniques, consistently following shelter safety protocols.
  • Safely and correctly handle all types of animals, including those under bite quarantine, aggressive animals, and feral cats.
  • Adhere to disease control, animal health, and sanitation protocols to support LifeLine’s mission to save lives.
  • Ensure donated items are distributed to their appropriate locations in a timely and responsible manner.
  • Work collaboratively with shelter staff and volunteers to ensure smooth day-to-day operations and deliver exceptional customer service.
  • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor.
  • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine.
  • Continue education by participating in LifeLine’s 40-hour annual training requirement.
  • Exhibit exceptional stewardship by maintaining a clean and tidy work area.
  • Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Compassion for animals and the people who love and care for them.
  • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email.
  • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services.
  • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals.
  • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach.
  • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude.
  • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems.
  • Passion for LifeLine’s mission and a desire to make a meaningful impact in the community.
  • Knowledge of general animal care principles and practices.
  • Strong work ethic with the ability to work independently.
  • Ability to serve the public and fellow employees with honesty and integrity.
  • Must be able to work weekends, holidays, and varying shifts based on shelter needs.
  • Must have a means of travel that ensures prompt arrival for work shifts.
  • Must pass a background check.

Education and/or Experience:

Minimum of high school diploma or equivalent. One or more years’ experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.