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Client Services Manager Jobs in Addison, IL (NOW HIRING)

Gallagher

Client Services Manager

Rolling Meadows, IL · On-site

Overview Manages a diverse book of clients, serving as the primary point of contact while delivering highquality service, building strong relationships, and driving solutions to meet client needs ...

Cna

Sr. Client Services Manager

Chicago, IL · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Cna

Client Services Manager - National Accounts

Chicago, IL · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

New

Wheels, LLC

Director of Client Services

Schaumburg, IL · On-site

The account managers are responsible for ensuring day-to-day fleet management support for customers. Primary responsibility for the Director of Client Services is to manage, lead, develop and direct ...

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Client Services Manager information

See Addison, IL salary details

$35.1K

$70.5K

$127.7K

How much do client services manager jobs pay per year?

As of May 30, 2026, the average yearly pay for client services manager in Addison, IL is $70,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $83,200.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
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What cities near Addison, IL are hiring for Client Services Manager jobs? Cities near Addison, IL with the most Client Services Manager job openings:
Client Services Manager jobs near you
Client Services Manager

Client Services Manager

American Financial Management, Inc.

Rosemont, IL • Remote

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is seeking a highly motivated and detail-oriented Client Services Manager to join our team. The ideal candidate will manage a Client Services team, serve as the primary liaison between key clients and internal departments, and oversee client relationships from onboarding through ongoing portfolio performance.

Location:

  • 100% Remote

Skills:

  • Strong client relationship and account management capabilities
  • Excellent written and verbal communication skills
  • Knowledge of collections operations, compliance, and performance metrics
  • Problem-solving mindset with the ability to de-escalate and resolve issues
  • Highly organized with strong attention to detail
  • Ability to foster a balanced environment of motivation and accountability

Key Responsibilities:

  • Primary client liaison and relationship management
  • Client onboarding and implementation
  • Portfolio performance management and reviews
  • Data analysis and client reporting
  • Data mapping and file integrity
  • Client retention and growth

Qualifications:

  • 5+ years of progressive experience in client services, account management, or operations within a collection agency or financial services environment
  • Proven success managing large, complex client relationships with high expectations for performance, compliance, and reporting
  • In-dept knowledge of collection workflows, portfolio performance metrics, placement strategies, and recovery analytics
  • Demonstrated leadership experience managing and developing Client Services
  • Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
  • Experience handling client contract terms, fee structures, service-level expectations
  • Advanced proficiency with collection systems, client portals, CRM tools, and reporting tools
  • Prior experience working directly within the collection industry

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Flexible paid time off and holidays
  • Life insurance
  • AD&D insurance
  • 401K profit sharing