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Client Services Manager Jobs in Utah (NOW HIRING)

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Client Services Director

Sandy, UT · On-site

Manages a team of employee benefits service staff including Account Executives, Account Managers, and Operational staff. * Guides team on work quality, client-facing standards, and internal ...

Andreini

Client Manager, Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

Trucordia

Client Manager Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

Morgan Stanley

Client Success Manager, VP

Sandy, UT · On-site

The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...

Morgan Stanley

Client Success Manager, VP

Sandy, UT · On-site

The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...

Arthur J. Gallagher & Co.

Client Manager

Midvale, UT · On-site

Branch Client Service Manager II At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better ...

Gallagher

Client Manager

Midvale, UT · On-site

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating ... How you'll make an impact The Branch Client Service Manager II is accountable for delivering high ...

Ttmtech

IT Client Services

Logan, UT

The Client Services Support Technician is responsible for addressing the following: Help Desk calls ... Ability to work with minimal supervision, while communicating with site management and other team ...

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Client Services Manager information

See Utah salary details

$31.9K

$64K

$116.1K

How much do client services manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client services manager in Utah is $64,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $75,600.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Utah?

The most popular types of Client Services jobs in Utah are:

What are popular job titles related to Client Services Manager jobs in Utah?

For Client Services Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in Utah look for?

The top searched job categories for Client Services Manager jobs in Utah are:

What cities in Utah are hiring for Client Services Manager jobs?

Cities in Utah with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,026 per year, or $30.8 per hour.

Senior Client Service Manager, Client Experience

Wsgr

Salt Lake City, UT • On-site

$147K - $198K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Position Overview

At Wilson Sonsini, we are committed to providing our clients with both exceptional legal counsel and a highly professional, responsive service experience. The Client Service team has a dedicated role in this mission by actively gathering client feedback and ensuring those insights lead to tangible improvements in how we work. We are seeking a Senior Manager to support the execution of our feedback program(s) and to help ensure that our administrative processes remain aligned with the evolving needs of our clients.

Reporting to the Director of Client Service, you will act as a primary architect of the client experience. Your role is to move beyond data collection, acting as the bridge between client sentiment and firm-wide evolution, driving change management and optimizing the onboarding lifecycle to ensure our service delivery is as agile as the innovators we represent.

Primary Responsibilities

  • With the Director of Client Service, assist in leading the firm's feedback ecosystem, orchestrating the end-to-end client feedback lifecycle, conducting traditional qualitative interviews and overseeing sophisticated survey programs to capture a 360-degree view of the client experience.
  • Translate raw feedback and interview findings into actionable service improvement plans. You will be responsible for deploying these changes directly at the client level and across internal administrative departments.
  • Utilize client insights to refine and overhaul the onboarding process, ensuring that new engagements are structured for immediate administrative and operational success.
  • Partner with Finance, IT, Legal Project Management, and other administrative leads to break down silos and modify internal workflows that create friction for our clients.
  • Assist with reporting and presentations by integrating feedback data into reports and presentations that reflect client insights in addition to firmwide service improvements.
  • Respond to high-level inquiries from attorneys and administrative departments, resolving complex service delivery issues or navigating them to the appropriate lead for handling.
  • Continually advise on and implement improvements to team operational processes to increase efficiency and enhance the standard of internal client service.

Qualifications & Requirements

  • Minimum of 7+ years of experience in client experience (CX), legal operations, or professional services management. Experience within an AmLaw 100 firm or a corporate legal department is highly preferred.
  • Experience managing direct reports and leading change management initiatives across multi-disciplinary administrative teams.
  • Bachelor's degree is required; a J.D., MBA, or PMP certification preferred.
  • Expert-level interviewing and presentation skills, with a proven ability to extract candid insights from executive-level stakeholders and influence internal partners.
  • Strong understanding of data analysis, CRM systems, and how to use qualitative data to drive process engineering.
  • Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:Palo Alto, New York, San Francisco: $163,200 - $220,800 per year. Austin, Boston, Boulder, Century City, Los Angeles, Salt Lake City, San Diego, Seattle, Washington, D.C.: $147,050 - $198,950 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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