ZipRecruiter

Log In

1

It Service Management Manager Jobs in Utah (NOW HIRING)

next page

Showing results 1-20

All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Utah

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
What are popular job titles related to It Service Management Manager jobs in Utah? For It Service Management Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching It Service Management Manager jobs in Utah look for? The top searched job categories for It Service Management Manager jobs in Utah are:
It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 24% Part Time, and 12% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Manager, IT Service Management

NIGHTINGALE EDUCATION LLC SOLE MB

Salt Lake City, UT

Full-time

Re-posted 21 days ago

Job description

The Manager, IT Service Management position is responsible for the design and maintenance of Nightingale’s IT and non-technical support services, shaping how we provide services while ensuring they provide value to those receiving and providing these services.  This position will supervise the administrator of our FreshService ITSM platform and will be responsible for the health and quality of Nightingale’s support services for internal collaborators and Nightingale’s learners.  The ITSM team will be involved with cohesive intake and development of newly requested services, proper maintenance of existing services within the platform to ensure their quality and availability, and deprecation of services that are no longer required of the platform.   

As part of the IT team, this position will be key in shaping and auditing our Configuration Management Database (CMDB).  Part of maintaining an accurate CMDB will include running regular hardware and software inventories and collaborating with IT leadership and support teams to identify risks and waste within these areas.

This role has the following responsibilities: 

  • Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams working within the ITSM Platform 

  • Develop and refine policies and procedures with leadership teams to ensure cohesive experiences for consumers of Nightingale’s services 

  • Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools 

  • Develop and maintain Configuration Management Database (CMDB) via FreshService ITSM platform 

  • Collaborate with leadership and support teams to ensure their services are effective, highlight areas where services are successful and where improvement is necessary. 

  • Thoroughly document work in ITSM tools to maintain transparency and provide necessary context for future research 

  • Manage effective relationships with 3rd party vendors 

  • Work with IT Asset Management and Procurement teams to maintain hardware and software contracts via the CMDB to ensure both Nightingale and 3rd party vendors are in good standing 

  • Collaborate closely with IT Security team to identify and remediate risks to the IT environment 

  • Aid in security audits and security events 

  • Provide feedback on IT systems and processes to ensure Nightingale systems are serving its Collaborators effectively and providing value to the organization 

  • Codify standards and processes via documentation in the ITSM platform 

  • Collaborate with IT leadership to develop new policies and processes as risks and needs are identified   

  • Contribute to project work as necessary, ensuring that this work is balanced with conventional tasks. 

  • Associates degree in technology related subject or 2-4 years of equivalent ITSM work experience 

  • Experience developing and maintaining a CMDB 

  • ITIL certification required (ITIL v3 or v4 preferred) 

  • Related IT certifications are desirable 

  • Lead and develop skills of ITSM team, measured by feedback from support team and leadership  

  • Build and maintain a healthy CMDB with high level of accuracy 

  • Mitigate waste cost to the organization via process improvement and risk management practices 

Apply