It Service Management Manager Jobs in Utah (NOW HIRING)

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).

In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio.

This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities.

Recruiting for this role ends on September 30, 2026

Work you'll do 

As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include:

Vendor Strategy & Governance

• Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
• Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
• Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
• Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
• Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies

Performance & Financial Management

• Oversee vendor performance management, including SLA compliance and internal SLO alignment
• Develop and manage vendor scorecards, dashboards, and executive-level reporting
• Monitor KPIs and resolve vendor performance or service quality issues
• Lead remediation and escalation management for operational or performance concerns
• Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
• Support data-driven technology decision-making through analytics and reporting

Automation & Continuous Improvement

• Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
• Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
• Drive continuous improvement and governance maturity across the vendor portfolio

Cross-Functional Collaboration

• Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
• Lead cross-functional initiatives across technology and corporate functions

The successful candidate will have

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications Required:

• Bachelor's degree
• 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
• 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as:
  • Vendor Management Workspace
  • Third-Party Risk Management (TPRM)
  • Service Level Management (SLM)
  • Contract Management Pro
  • Performance Analytics (PA)
  • Strategic Portfolio Management (SPM)
  • IT Service Management (ITSM)
• 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
• Bachelors Degree in Business, Information Technology, MIS, etc.
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

• Experience managing vendor SLA compliance and SLO frameworks
• Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
• Strong strategic, analytical, and critical thinking skills
• Background in enterprise IT organizations
• Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
• Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
• Experience developing vendor market intelligence and risk assessment models
• Strong executive presence and experience preparing materials for CIO-level audiences
• MBA or equivalent graduate degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

EA_ExpHire

#LH-1

EA_ITS_ExpHire 

Qualifications:

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).

In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio.

This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities.

Recruiting for this role ends on September 30, 2026

Work you'll do 

As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include:

Vendor Strategy & Governance

• Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
• Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
• Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
• Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
• Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies

Performance & Financial Management

• Oversee vendor performance management, including SLA compliance and internal SLO alignment
• Develop and manage vendor scorecards, dashboards, and executive-level reporting
• Monitor KPIs and resolve vendor performance or service quality issues
• Lead remediation and escalation management for operational or performance concerns
• Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
• Support data-driven technology decision-making through analytics and reporting

Automation & Continuous Improvement

• Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
• Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
• Drive continuous improvement and governance maturity across the vendor portfolio

Cross-Functional Collaboration

• Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
• Lead cross-functional initiatives across technology and corporate functions

The successful candidate will have

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications Required:

• Bachelor's degree
• 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
• 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as:
  • Vendor Management Workspace
  • Third-Party Risk Management (TPRM)
  • Service Level Management (SLM)
  • Contract Management Pro
  • Performance Analytics (PA)
  • Strategic Portfolio Management (SPM)
  • IT Service Management (ITSM)
• 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
• Bachelors Degree in Business, Information Technology, MIS, etc.
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

• Experience managing vendor SLA compliance and SLO frameworks
• Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
• Strong strategic, analytical, and critical thinking skills
• Background in enterprise IT organizations
• Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
• Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
• Experience developing vendor market intelligence and risk assessment models
• Strong executive presence and experience preparing materials for CIO-level audiences
• MBA or equivalent graduate degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

EA_ExpHire

#LH-1

EA_ITS_ExpHire 

Education:Bachelor's DegreeEmployment Type: