Manager, Client Services
Concord, ON · On-site
The Manager, Client Services is responsible for leading client relationships, project delivery, and team performance across an assigned portfolio of environmental projects. This role serves as the ...
Manager, Client Services
Concord, ON · On-site
The Manager, Client Services is responsible for leading client relationships, project delivery, and team performance across an assigned portfolio of environmental projects. This role serves as the ...
Client Services Associate
Toronto, ON · On-site
The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office ...
Client Services Associate
Toronto, ON · On-site
The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office ...
University degree in business or finance or a DEC in Insurance and financial services. * RIBO License. * 7-10+ years of experience in client service, account management, or insurance servicing.
University degree in business or finance or a DEC in Insurance and financial services. * RIBO License. * 7-10+ years of experience in client service, account management, or insurance servicing.
Client Services Associate
CA$19 - CA$21/hr
The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office ...
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Client Services Associate
CA$19 - CA$21/hr
The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office ...
Starting at $72,000 ROLE The Manager, Client Services role is responsible for the overall management of a select portfolio within our Group Living, Supported Independent Living (SIL) and Intensive ...
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Starting at $72,000 ROLE The Manager, Client Services role is responsible for the overall management of a select portfolio within our Group Living, Supported Independent Living (SIL) and Intensive ...
Client Services Team Lead
Burlington, ON · On-site
CA$55K - CA$70K/yr
Manage the digital knowledge base * Identify any gaps in knowledge and provide continued training to the Client Services team * Review customer-team interactions and ensure the team has the skills ...
Client Services Team Lead
Burlington, ON · On-site
CA$55K - CA$70K/yr
Manage the digital knowledge base * Identify any gaps in knowledge and provide continued training to the Client Services team * Review customer-team interactions and ensure the team has the skills ...
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Associate
Toronto, ON · On-site
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Associate
Toronto, ON · On-site
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Associate
Toronto, ON · On-site
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Associate
Toronto, ON · On-site
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Administrator
Mississauga, ON · On-site
Client Services Administrator GTA, Ontario Do you want to be part of the best Client Services team ... Organize and maintain the company database of information in the CRM software * Learn, understand ...
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Client Services Administrator
Mississauga, ON · On-site
Client Services Administrator GTA, Ontario Do you want to be part of the best Client Services team ... Organize and maintain the company database of information in the CRM software * Learn, understand ...
Communication & Client Service ... Manage the reception area including answering and directing incoming calls, greeting clients.
Communication & Client Service ... Manage the reception area including answering and directing incoming calls, greeting clients.
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Client Services Associates play an integral role in providing luxury service and assessing the ... Strong organizational and time management skills * Strong verbal and written communication skills
Director of Client Services
CA$100K - CA$120K/yr
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...
Director of Client Services
CA$100K - CA$120K/yr
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...
Director of Client Services
Mississauga, ON · On-site
CA$100K - CA$120K/yr
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...
Quick apply
Director of Client Services
Mississauga, ON · On-site
CA$100K - CA$120K/yr
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...
Director of Client Services
Mississauga, ON · On-site
CA$100K - CA$120K/yr
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...
Director of Client Services
Mississauga, ON · On-site
CA$100K - CA$120K/yr
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery * Translate client objectives into clear execution strategies in collaboration with Sales ...
As a Client Manager - publisher side, you will be responsible for managing and growing ... deliver exceptional service and support to clients. Account Growth and Revenue Generation:
As a Client Manager - publisher side, you will be responsible for managing and growing ... deliver exceptional service and support to clients. Account Growth and Revenue Generation:
This position is for an existing, open vacancy As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance.
This position is for an existing, open vacancy As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance.
CA$67K/yr
CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR Homes First Society develops and provides affordable ... Provide case management expertise and support to Intensive Case Management Workers team. Lead ...
CA$67K/yr
CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR Homes First Society develops and provides affordable ... Provide case management expertise and support to Intensive Case Management Workers team. Lead ...
CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR
Toronto, ON · On-site
CA$67K/yr
CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR Homes First Society develops and provides affordable ... Provide case management expertise and support to Intensive Case Management Workers team. * Lead ...
CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR
Toronto, ON · On-site
CA$67K/yr
CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR Homes First Society develops and provides affordable ... Provide case management expertise and support to Intensive Case Management Workers team. * Lead ...
This opportunity is for a Head of Client Services and Growth who is a seasoned professional with strong experience leading account managers and clients on complex portfolios. You must be te chnically ...
This opportunity is for a Head of Client Services and Growth who is a seasoned professional with strong experience leading account managers and clients on complex portfolios. You must be te chnically ...
Client Services Manager information
What is a client services manager?
A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.
What does a client services manager do?
A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.
What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?
To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.
What are some common challenges faced by client services managers, and how can they be addressed?
Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.
What is the difference between Client Services Manager vs Account Executive?
| Aspect | Client Services Manager | Account Executive |
|---|---|---|
| Primary Role | Oversees client relationships, ensures satisfaction, manages service delivery | Generates new business, manages client accounts, closes sales |
| Required Skills | Customer service, communication, project management | Sales, negotiation, relationship building |
| Work Environment | Client-facing, service-oriented, team collaboration | Sales-focused, client meetings, prospecting |
| Common Certifications | Customer service certifications, CRM training | Sales certifications, CRM training |
The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.
More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Ontario?
The most popular types of Client Services jobs in Ontario are:
What are popular job titles related to Client Services Manager jobs in Ontario?
For Client Services Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Ontario look for?
The top searched job categories for Client Services Manager jobs in Ontario are:
What cities in Ontario are hiring for Client Services Manager jobs?
Cities in Ontario with the most Client Services Manager job openings:
Full-time
Posted 7 days ago
Key responsibilities
Lead client relationships and serve as the primary point of contact for portfolio-level client interactions.
Oversee project delivery by managing scope, schedule, budget, and ensuring projects are delivered safely, efficiently, and on time.
Manage, mentor, and coach project managers, set expectations, and track team performance through regular meetings.
Job description
The Manager, Client Services is responsible for leading client relationships, project delivery, and team performance across an assigned portfolio of environmental projects. This role serves as the primary point of contact for portfolio-level client relationships, ensuring a high level of customer service while partnering with the Director of Client Services to develop account strategies for key and repeat clients.
The Manager provides day-to-day leadership, coaching, and accountability for Project Managers, ensuring projects are delivered safely, efficiently, on time, within scope, and in alignment with GEMS' core values. The role also oversees scope intake and handoffs, change order management, project financial performance, invoicing, accounts receivable, and client satisfaction, while maintaining appropriate oversight of high-risk projects and supporting the team in resolving delivery challenges. Success in this role is measured through portfolio profitability, timely AR and invoicing, client satisfaction, team performance, adherence to core values, and effective people leadership.
Client Relationship Ownership
Ensure there is a positive client relationship through all clients within the portfolio, increasingly for clients with multiple awarded projects within the Manager's segment
Serve as the primary point of contact for portfolio-level conversations with clients
Coordinate with the Director of Client Services on account planning for key repeat clients and action plans
Team Leadership & Coaching
Oversee, mentor, and coach subordinate project managers through managing projects, achieving KPIs, and with mindset
Set expectations and track results through monthly 1-on-1 meetings with each direct report
Evaluate effectiveness of communication between PMs and PCs / Technicians
People Management & Team Performance
Approve time off requests for direct reports and ensure team capacity to continue executing on portfolio
Own day-to-day people management for the team; escalate policy exceptions to the Director of Client Services
Set clear expectation that are in line with the direction of Director CS and own accountability on team's project margins, AR payment timeliness, positive client feedback, optimization of invoicing, and upholding all GEMS core values across the team
Scope Intake & Handoff
Receive scope, RFPs, and work requests from Sales Team
Clarify contract scope, fees, and terms as well as client signature before execution
Own change order conversations on projects; review with Director of Client Services before submission
Ensure POs cover requested work and ensure budget updated prior to work on any scope
Project Delivery
Decide on which scopes to self-perform and which to hand off to subordinates to run.
Run own projects beginning to end
Step in to support PM-led projects as needed
Own client-facing commitments and deadlines on own projects
Monitor customer service and delivery on subordinate projects
Review major deliverables before release on high-risk projects, whether own or PM-led
Flag financial risk early, ie. slow pay, disputed invoices, scope-fee mismatch
KPIs
Portfolio margins
Portfolio AR on-time payment
Portfolio client satisfaction / feedback
Portfolio on-time invoicing
Core values adherence, team and individual
Monthly 1-on-1 completion rate with direct reports
Hiring Requirements (Skills, Abilities, Traits, Characteristics, Experience, Education & Accomplishments)
- 5 - 8+ years running environmental or infrastructure consulting projects end-to-end including establishing project scope, budget, schedule, and delivery
- 3 - 5+ years of direct people management experience, ideally supervising Project Managers or similarly senior technical staff
- PMP designation preferred, not required - equivalent demonstrated project management experience will be considered in lieu of certification
- Demonstrated ownership of project margins, not just technical delivery. Experience with budget-to-actual tracking, WIP, and profitability conversations
- Experience managing change orders and scope negotiations with clients, including pushing back on scope creep
- AR ownership experience - has chased payment, understands invoicing cadence and aging, and can speak to the cash-flow impact of a slow-pay client
- Comfortable in commercial conversations with clients - rates, terms, contract review - without needing every interaction brokered by Sales
- Hands-on delivery experience across GEMS' core business lines - ECA / Aquatech, Groundwater & Dewatering, Excess Soils, Air Quality, Hazardous Materials, and Settlement Monitoring
- Working familiarity with Ministry of Environment, Conservation and Parks and Environmental Activity and Sector Registry regulatory workflows, or a clear ability to ramp quickly given the client-facing accountability of the role
- Comfortable reviewing and approving technical deliverables and scope without needing SME-level depth in every discipline - judgment over technical mastery
- Prior experience serving general contractors in the infrastructure sector is a strong asset, particularly with demanding, high-volume accounts similar to Aquatech
- Prior experience directly supervising a team of Project Managers or similar technical staff
- Track record running structured 1-on-1s that translate into real coaching, not just status updates
- Experience with HR-adjacent duties - approving time off, performance conversations, balancing workload and capacity across a team.
This is a new position within the organization.
GEMS is committed to providing an inclusive, accessible, and barrier-free recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your accessibility needs.