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Director Client Management Jobs in Ontario (NOW HIRING)

Cavell Risk, Inc.

Director, Client Experience

Toronto, ON · On-site

$100 - $130/hr

Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery; * Conducts due diligence, analysis, and provides recommendations while ...

Match Retail

Director of Client Services

Mississauga, ON

CA$100K - CA$120K/yr

Overview Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday ... Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality ...

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Overview Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday ... Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality ...

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday to Friday ... Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality ...

Verto Health

Director, Client Implementations

Toronto, ON · On-site

CA$150K - CA$180K/yr

About the Role As the Director, Client Implementations you will own Verto's client project ... Partner with account managers and sales resources to ensure smooth transitions from sale to ...

Engage People Inc

Client Director, Client Success

Markham, ON · On-site

CA$100K - CA$120K/yr

The Client Director will report to the Vice President, Client Success or such other senior employee ... Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are ...

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Director Client Management information

See Ontario salary details

$24K

$93.2K

$200K

How much do director client management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director client management in Ontario is $93,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a director of client management do?

A Director of Client Management oversees the relationships between a company and its key clients, ensuring that client needs are met and business objectives are achieved. They lead client management teams, develop strategies to enhance customer satisfaction, and identify opportunities for business growth. This role often involves managing high-value accounts, resolving complex issues, and working closely with internal departments to deliver tailored solutions. Ultimately, the Director of Client Management aims to maintain strong, long-term partnerships that benefit both the client and the company.

How does a director of client management typically collaborate with internal teams to deliver client solutions?

A Director of Client Management plays a pivotal role in bridging client needs with internal capabilities. They regularly coordinate with sales, marketing, product, and operations teams to ensure that client expectations are met and exceeded. This involves leading cross-functional meetings, aligning resources, and facilitating clear communication to deliver tailored solutions efficiently. Strong collaboration skills help ensure that projects stay on track and that both client satisfaction and organizational goals are achieved.

What are the key skills and qualifications needed to thrive as a director of client management, and why are they important?

To thrive as a Director of Client Management, you need extensive experience in account management, strong business acumen, and a proven track record in building client relationships, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and data analytics platforms is typically required. Exceptional leadership, strategic thinking, and communication skills help in navigating complex client needs and leading teams effectively. These competencies are crucial for driving client satisfaction, retention, and overall business growth.

What are the most commonly searched types of Client Management jobs in Ontario?

The most popular types of Client Management jobs in Ontario are:

What are popular job titles related to Director Client Management jobs in Ontario?

For Director Client Management jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Director Client Management jobs in Ontario look for?

The top searched job categories for Director Client Management jobs in Ontario are:

What cities in Ontario are hiring for Director Client Management jobs?

Cities in Ontario with the most Director Client Management job openings:

Director Client Management jobs near you
Infographic showing various Director Client Management job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $93,157 per year, or $44.8 per hour.

Director, Client Experience

Cavell Risk, Inc.

Toronto, ON • On-site

$100 - $130/hr

Other

Re-posted 12 days ago

Job description

The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members to achieve business objectives and drive growth.

Duties and Responsibilities
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience;
  • Oversees the client service experience, ensuring high-quality service is provided;
  • Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required;
  • Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues;
  • Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery;
  • Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs;
  • Provides training and guidance to support the advancement of the Manager, Client Experience;
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience;
  • In concert with a Strategic Advisor, plans and executes strategic broking approaches;
  • Oversees and supports marketing and negotiations, ensuring effective communication and collaboration;
  • Oversees key accounts, manages products, and independently delegates renewals;
  • Leverages industry relationships to benefit clients;
  • Stays informed about regulatory affairs, the competitive market, and legal frameworks to ensure the company operates in compliance with regulations and laws;
  • Meets or exceeds regulatory requirements for continuing education, and ensures all licenses are in good standing, and successfully renewed in order to transact business;
  • Effectively mitigates or controls potential risks effectively, protecting the company from harm; and
  • Performs other duties as assigned.
Minimum Requirements
  • Bachelor’s degree in business administration or a related field;
  • Senior broking experience and sales experience required;
  • Advanced understanding of legal and regulatory considerations and industry drivers;
  • Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements;
  • Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities;
  • Ability to satisfy Continuing Education (CE) requirements;
  • Interest in pursuing FCIP is an asset;
  • High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them;
  • Exceptional relationship management and negotiation skills to finalize deals and contracts with clients;
  • Knowledge of current market trends and customer preferences to inform product development and sales strategies; and
  • Continuously expand your network by attending events focused on your emerging areas of interest and client activities.
Key Relationships
  • Internal: Executives, Colleagues, Support Staff
  • External: Clients, Insurance Companies, Underwriters, Claims, Engineers & Consultants
Working Conditions
  • Work on-site in our downtown Toronto office five days a week
  • Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
  • Able to work on a computer for long periods of time;
  • Required to work in a busy, open area office
  • Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;
  • Required to travel to client sites, and for client meetings; and
  • Required to meet a number of deadlines.
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