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Client Services Coordinator Jobs in Springfield, IL

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Contact Center Coordinator

Springfield, IL · On-site

$18 - $20/hr

Respond to urgent escalations and client concerns, ensuring issues are handled quickly and ... Previous customer service experience and working remote required * Scheduling or workforce ...

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Client Services Coordinator information

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How much do client services coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client services coordinator in Springfield, IL is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.85 per hour, depending on experience, location, and employer.

How does a client services coordinator typically collaborate with other departments to ensure client satisfaction?

A Client Services Coordinator frequently works cross-functionally, acting as a liaison between clients and various internal teams such as sales, marketing, and operations. They communicate client needs, track deliverables, and help resolve any issues that arise, ensuring that all stakeholders are aligned. This collaboration requires proactive communication, strong organizational skills, and the ability to prioritize tasks, all of which contribute to providing seamless service and building long-term client relationships.

What skills and qualifications are needed to thrive as a client services coordinator?

To thrive as a Client Services Coordinator, you need strong organizational abilities, customer service expertise, and proficiency in business communication, often supported by a bachelor's degree or relevant experience. Familiarity with client relationship management (CRM) software, scheduling platforms, and office productivity tools is typically required. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build trust and efficiently manage client needs. These skills ensure smooth client interactions, high satisfaction rates, and effective coordination within teams.

What does a client services coordinator do?

A Client Services Coordinator acts as the main point of contact between clients and a company, ensuring that client needs are addressed promptly and effectively. Their responsibilities typically include managing client accounts, scheduling meetings, resolving issues, and facilitating communication between clients and internal teams. They play a key role in maintaining strong client relationships and ensuring overall customer satisfaction. The job also often involves administrative tasks such as preparing reports, handling documentation, and tracking client feedback.
What are the most commonly searched types of Client Services jobs in Springfield, IL? The most popular types of Client Services jobs in Springfield, IL are:
What job categories do people searching Client Services Coordinator jobs in Springfield, IL look for? The top searched job categories for Client Services Coordinator jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Client Services Coordinator jobs? Cities near Springfield, IL with the most Client Services Coordinator job openings:
Client Services Coordinator jobs near you
Infographic showing various Client Services Coordinator job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,669 per year, or $22.4 per hour.

Homeownership Coordinator

Springfield Housing Authority

Springfield, IL

$19 - $25.75/hr

Full-time

Posted 5 days ago

Job description

Position Summary: The incumbent assists with credit counseling, loan underwriting, and mortgage lending.
Employees will be responsible for compliance with all applicable safety and risk management policies and procedures of the Springfield Housing Authority.

ESSENTIAL FUNCTIONS:

  1. Oversees the marketing, leasing, and sale of Springfield Housing Authority owned and operated homeownership units (Madison Park Place, North Park Place, Genesis Place); the marketing and program implementation of the HCV homeownership program and the marketing, leasing or sale of any other in coordination with other community-based homeownership programs, as applicable.
  2. Conducts homeownership preparation training, including delivery of curriculum detailing the home purchase, financial education and organization, saving, and reviewing of individual finances.
  3. Works with program participants to develop individualized plans leading to homeownership.
  4. Conducts pre-purchase counseling, post-purchase counseling, and foreclosure prevention counseling activities with program participants.
  5. Performs ongoing client case management inclusive of but not limited to meeting with clients for credit counseling, one on one interviews, group housing counseling sessions, referral of services, follow-up, plan of action discussed for liquidating outstanding items, calculation of ratios and price range for which applicant qualifies, and monitoring and reviewing of credit reports obtained and request of any new credit established.
  6. Conducts foreclosure mitigation and prevention activities, as applicable.
  7. Determines and monitors homeownership class status.
  8. Prepares for closing by arranging for insurance quotes, purchasing binders, and facilitating inspections.
  9. Schedules and meets with loan officers prior to and during the closing process.
  10. Determines local housing programs offered by lending institutions; pursues partnerships with said institutions; arranges meetings as necessary to ensure appropriate Memorandum of Understandings and Memorandum of Agreements are secured.
  11. Develops and implements marketing plans for SHA services inclusive of but not limited to its Homeownership and Foreclosure Prevention Programs.
  12. Prepares and conducts budgeting pre-purchase, post-purchase and foreclosure prevention classes that may be held during non-traditional work hours including weekends.
  13. Coordinates activities and serves as a liaison between banks, realtors, and clients.
  14. Coordinates activities and serves as a liaison to Neighborhood homeowner's associations.
  15. Maintains paper and computer records on all applicants/participants, utilizes HUD approved data system to generate reports and correspondence.
  16. Performs corporate cold calls.
  17. Provides input, assists, develops, and effectuates homeownership plans, policies, and procedures; oversees budget development related to the homeownership programs.
  18. Pursues and develops grants that support homeownership, foreclosure prevention, marketing, counseling, and administrative related expenses in sustaining agency's homeownership programs.
  19. Plans and presents orientations, homebuyer trainings and public educational events such as homeownership fairs and employer outreach.
  20. Stays knowledgeable and up-to-date on trends in the housing field.
  21. Attends training webinars or classroom pertaining to the position.
  22. Ensures compliance with all applicable policies and procedures of the Springfield Housing Authority.
  23. Maintains regular and reliable attendance.
  24. Contributes to team efforts by performing other duties and responsibilities as required or assigned.

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