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Client Services Associate Jobs in Springfield, IL

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Intake Client Associate

Springfield, IL · On-site

$21 - $24/hr

Overview As the nation's leading provider of high-quality home care services, we empower our ... We're seeking a Intake Client Associate who is passionate about making a difference and driving ...

Kemmerer Village

Part Time Home Services

Assumption, IL · On-site

$16/hr

Kemmerer Village Inc has full-time and part-time openings in its home services department for a cook/housekeeping aide. * starting pay $15.50/ hour until food handlers and personal file is complete ...

Kemmerer Village

Part Time Home Services

Assumption, IL · On-site

$16/hr

Kemmerer Village Inc has full-time and part-time openings in its home services department for a cook/housekeeping aide. * starting pay $15.50/ hour until food handlers and personal file is complete ...

Kemmerer Village

Part Time Home Services

Assumption, IL · On-site

$16/hr

Kemmerer Village Inc has full-time and part-time openings in its home services department for a cook/housekeeping aide. * starting pay $15.50/ hour until food handlers and personal file is complete ...

KnitWell Group

Sales Associate

Springfield, IL · On-site

$14 - $18.75/hr

Provides excellent client service by anticipating the client's needs, exceeding expectations, and ... Proactively uses associate education tools to build product and styling knowledge with his/her ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Springfield, IL

Client Services Associate information

See Springfield, IL salary details

$10

$22

$40

How much do client services associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client services associate in Springfield, IL is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
More about Client Services Associate jobs
What are the most commonly searched types of Client Services jobs in Springfield, IL? The most popular types of Client Services jobs in Springfield, IL are:
What job categories do people searching Client Services Associate jobs in Springfield, IL look for? The top searched job categories for Client Services Associate jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Client Services Associate jobs? Cities near Springfield, IL with the most Client Services Associate job openings:
Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,183 per year, or $22.2 per hour.

Client Services Representative - Insurance

Bank Of Springfield

Springfield, IL • On-site

$40K - $45K/yr

Full-time

Re-posted 3 days ago

Job description

Client Services Representative – Insurance

Location: Springfield, IL; Champaign, IL; Bloomington, IL; Quincy, IL or Jacksonville, IL
Department: Insurance
Status: Full-Time

About the Role
The Client Services Representative supports the daily operations of the Insurance department by assisting our clients, processing policy documentation and working with insurance carriers and producers. This role focuses on providing excellent customer service while ensuring client requests are handled accurately and efficiently.

Essential Duties and Responsibilities

  • Provide exceptional customer service to insurance clients in person, by phone, and via email
  • Assist clients with policy questions, billing inquiries, and coverage documentation
  • Process policy changes, renewals, and endorsements accurately and in a timely manner
  • Prepare certificates of insurance and other required documentation for clients
  • Maintain accurate client records and documentation within agency management systems
  • Coordinate with insurance carriers and internal team members regarding policy servicing needs
  • Support producers with administrative tasks related to new business and renewals
  • Follow all regulatory, compliance, and company procedures
  • Perform additional duties as assigned to support the Insurance team

Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • Previous customer service or administrative experience in the field of insurance or financial services preferred; Familiarity with farming and agricultural products is strongly preferred.
  • Illinois insurance license or willingness to obtain within a specified timeframe preferred
  • Strong communication and interpersonal skills are required
  • Excellent attention to detail and organizational abilities required
  • Proficiency with Microsoft Office and ability to learn agency management software required
  • Ability to prioritize tasks and manage multiple responsibilities efficiently required


Why Join Us?

You’ll be part of a bank that values relationships, integrity, and community involvement. As a BOS team member, you will have the opportunity to make a meaningful impact—engaging with your team, supporting local businesses and families, and strengthening the communities we serve.

Benefits May Include the Following:
https://www.bankwithbos.com/careers/

Salary Range:
The base salary range for this position is $40,000.00 - $45,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.

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