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$12

$25

$47

How much do ancillary service coordinator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for ancillary service coordinator in Springfield, IL is $25.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.61 per hour, depending on experience, location, and employer.

What is an ancillary service coordinator?

An Ancillary Service Coordinator is a professional responsible for managing and organizing non-medical services that support a healthcare facility, such as laboratory, radiology, pharmacy, and rehabilitation services. They serve as a liaison between clinical staff, patients, and ancillary departments to ensure that all supporting services are delivered efficiently and in a timely manner. Their duties may include scheduling services, coordinating communication, handling referrals, and ensuring compliance with regulations and facility policies. This role is essential for maintaining smooth operations within healthcare organizations and improving patient care outcomes.

How does an ancillary service coordinator collaborate with clinical and administrative teams to ensure smooth patient care?

An Ancillary Service Coordinator works closely with both clinical staff, such as nurses and physicians, and administrative personnel to coordinate services like laboratory tests, imaging, and therapies. This role often involves communicating patient needs, scheduling services, and ensuring timely follow-up, which requires strong organizational and interpersonal skills. By acting as a liaison between departments, Ancillary Service Coordinators help prevent delays in patient care and improve the overall efficiency of healthcare delivery. Regular meetings, clear documentation, and proactive problem-solving are essential parts of this collaboration.

What are the key skills and qualifications needed to thrive as an ancillary service coordinator, and why are they important?

To thrive as an Ancillary Service Coordinator, you need a solid understanding of healthcare operations, insurance processes, and patient service coordination, often supported by a relevant associate’s or bachelor’s degree. Familiarity with electronic health record (EHR) systems, scheduling software, and knowledge of insurance authorization procedures are typically required. Strong organizational skills, attention to detail, and effective communication make someone stand out in this position. These skills are important to ensure efficient coordination of patient services, accurate documentation, and seamless collaboration within healthcare teams.

Is an ancillary service coordinator a hard job?

An ancillary service coordinator's job involves managing support services such as transportation, therapy, or medical equipment, which can require strong organizational and communication skills. The role may involve handling multiple tasks, coordinating with different providers, and working within regulatory guidelines, but whether it is hard depends on individual experience and the specific work environment.

What are popular job titles related to Ancillary Service Coordinator jobs in Springfield, IL?

For Ancillary Service Coordinator jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Ancillary Service Coordinator jobs in Springfield, IL look for?

The top searched job categories for Ancillary Service Coordinator jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Ancillary Service Coordinator jobs?

Cities near Springfield, IL with the most Ancillary Service Coordinator job openings:

Ancillary Service Coordinator jobs near you
Infographic showing various Ancillary Service Coordinator job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,367 per year, or $25.2 per hour.

Advanced Associate, Customer Service (Accommodations Scheduling)

Pearson

Springfield, IL • On-site

$17.50 - $22.25/hr

Other

Posted 9 days ago

Job description

Job Description

The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented. Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly. The Accommodations Scheduling Coordinator is responsible for scheduling and coordinating all approved accommodations including but not limited to extra time, separate rooms, service providers, equipment, external software, and paper based exams.

Work Schedule: Monday - Friday 10:30 AM - 7 PM Central.

SCOPE AND IMPACT OF JOB

Works directly with clients, candidates, vendors, test centers, and internal teams including Program Management, Accessibility & Disability Services, and Capacity Management Group (CMG) to implement accommodations that have been granted based on The Americans with Disabilities Act (ADA). An Accommodations Scheduling Coordinator is knowledgeable in client accommodation policies and enforces their guidelines while serving as the candidate advocate throughout the scheduling process. This role is responsible for working directly with multiple external service providers. Additional responsibilities include coordinating special projects as requested by clients to meet the

needs of their candidates testing with accommodations.

PRIMARY RESPONSIBILITIES

Accommodation Scheduling & Implementation

  • Interface with clients, candidates, and internal teams to ensure exceptional service is provided

  • Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI

  • Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements

  • Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day

  • Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day

  • Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met

  • Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines

Client Support

  • Serve as primary contact for clients on accommodation scheduling and implementation inquires

  • Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner

  • Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals

  • Able to work overtime when requested, based on business needs

Qualifications

  • High School Diploma or equivalent experience preferred

  • 2+ years in a customer service position

  • Strong professional communication and time management skills as well as excellent attention to detail

  • Ability to exercise discretion in handling confidential material

  • Proficiency in MS Office

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is $17.75.

This position is not bonus eligible. Information on benefits can be found here.

Applications will be accepted through August 15, 2026 . This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 25132

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