Client Services Assistant Jobs in Saskatchewan (NOW HIRING)

As one of Canada's leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources to support our diverse clientele, with a strategic focus on Indigenous peoples. 

Primary Purpose: To provide high-quality client-focused library services to the USask community and to external users.

Nature of Work: Reporting to the Public Services supervisor, this position provides effective and efficient client service in support of the operations and Strategic Framework of the University Library. Work is performed in a dynamic service-oriented environment with competing tasks and priorities. Duties are of moderate complexity, involving knowledge and understanding of the resources and functions related to the University Library. The professional image of the library must be presented by interacting knowledgeably and courteously with a variety of people as this position is driven by high customer service standards. This role involves frequent interaction with library clients and employees, members of the public, and other university employees who provide services to the library. The work requires strong communication and customer service skills with emphasis on resolving customer needs. Independence and judgement are exercised by applying sound working knowledge and skills within established guidelines. Work is performed with minimal supervision, with oversight and guidance from the supervisor and through established library policies and practices.  Self-review of work performance, to ensure that outcomes are achieved, is an expectation of the role. The need to be flexible in an evolving and innovative environment, while meeting a variety of service standards and expectations from clients and colleagues, is required.

Typical Duties or Accountabilities:

• Actively participate in workflow and activities related to the Public Services group, and the day-to-day operations of the library, to ensure the smooth and consistent delivery of services.
• Work collectively with library assistants to determine daily operational priorities and timelines for completing work and support others to meet those goals. Provide work-related guidance, support and direction to other employees as needed.
• Complete all aspects of circulation of library materials (checkout, check-in, holds, etc.). 
• Provide excellent customer assistance and support; address client issues and disputes using established methods and practices, referring complex situations to the supervisor, as necessary.
• Provides information assistance at the general/directional level.
• Digitizes previously selected materials, including books, photographs, and archival documents, and describes the digitized material according to established metadata standards.
• Perform various tasks related to collection maintenance (shelving, minor shifting, inventory, processing library materials, etc.). 
• Communicate policies, procedures and practices, as directed by the supervisor.
• Ensure all work is conducted in compliance with Canadian Copyright Legislation and database licensing.
• Work collaboratively with colleagues, units, faculty, the broader campus community, and external service partners and providers.
• Participate in working groups and committees as required.
• Undertake short or long-term project work to support library priorities as determined by the supervisor and/or operations manager.
• Assist in the general upkeep, monitoring and maintenance of library spaces, reporting problems to Facilities as necessary.
• Other duties as assigned.

Education: Library Technician Diploma or an undergraduate degree plus minimum of one year experience working within a library or archives.  A combination of education and experience may be considered.

Experience:

• Experience working in a library would be considered an asset
• Relevant public or customer service experienceconsidered an asset
• Experience with an Integrated Library System would be an asset

Skills:

• Effective and flexible interpersonal skills, written and verbal communication skills.
• Excellent attention to detail.
• Demonstrated proficiency with relevant Integrated Library Services modules, including circulation, library databases, and/or other online information sites, such as library websites.
• Demonstrated ability to learn and use a variety of software; ability to learn and apply knowledge of digitization processes, standards, software and equipment.
• Demonstrated flexibility to adapt to change; demonstrated ability to use judgement and apply effective analytical and problem-solving skills.
• Demonstrated ability to organize work, set priorities, meet deadlines, work independently, use initiative, and handle disruptions.
• Possesses the physical ability to perform moderately heavy lifting.