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Client Service Analyst Jobs in Indiana (NOW HIRING)

Hylant

Client Market Analyst

Indianapolis, IN

The Client Market Analyst will enhance the client experience by providing support to the internal ... Provide Service Team with a strategy, including time expectations, as it pertains to analysis and ...

Hylant

Client Market Analyst

Fort Wayne, IN

The Client Market Analyst will enhance the client experience by providing support to the internal ... Provide Service Team with a strategy, including time expectations, as it pertains to analysis and ...

Baird Capital

Client Assistant

Indianapolis, IN

$16.50 - $22.75/hr

Initiates and completes all transactions required to fully service client accounts i.e., paperwork ... Good analytical and critical problem-solving skills. * Bachelor's degree preferred; not required

Baird

Client Assistant

Indianapolis, IN · On-site

$16.50 - $22.75/hr

As a Client Assistant at Baird, you'll play a pivotal role in delivering outstanding client service ... Good analytical and critical problem-solving skills. * Bachelor's degree preferred; not required ...

Robert W Baird & Co

Client Assistant

Indianapolis, IN · On-site

$16.50 - $22.75/hr

As a Client Assistant at Baird, you'll play a pivotal role in delivering outstanding client service ... Good analytical and critical problem-solving skills. * Bachelor's degree preferred; not required ...

Baird

Client Assistant

Indianapolis, IN

$16.50 - $22.75/hr

As a Client Assistant at Baird, you'll play a pivotal role in delivering outstanding client service ... Good analytical and critical problem-solving skills. * Bachelor's degree preferred; not required ...

Robert W Baird & Co

Client Assistant

Indianapolis, IN · On-site

As aClient Assistantat Baird,you'llplay a pivotal role in delivering outstanding client service and ... Good analytical and critical problem-solving skills. * Bachelor's degree preferred; notrequired #LI ...

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$14

$28

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How much do client service analyst jobs pay per hour?

As of May 31, 2026, the average hourly pay for client service analyst in Indiana is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $33.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Analyst, and why are they important?

To thrive as a Client Service Analyst, you need strong analytical abilities, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with CRM systems, data analysis tools like Excel or Tableau, and sometimes industry-specific certifications are typically required. Excellent communication, problem-solving skills, and a client-focused mindset help you stand out in this role. These skills ensure that client needs are met efficiently, contributing to client satisfaction and long-term business success.

What are some common challenges faced by Client Service Analysts, and how can they effectively overcome them?

Client Service Analysts often encounter challenges such as managing multiple client requests simultaneously and resolving complex inquiries within tight deadlines. To effectively overcome these obstacles, strong organizational skills and clear communication are essential. Building positive relationships with clients and collaborating closely with internal teams, such as sales or technical support, can also help ensure issues are addressed efficiently. Proactive problem-solving and attention to detail further contribute to client satisfaction and personal success in the role.

What does a Client Service Analyst do?

A Client Service Analyst is responsible for supporting clients by analyzing their needs, resolving issues, and ensuring they receive high-quality service from the company. They often act as a liaison between clients and internal teams, tracking client inquiries, generating reports, and providing solutions to improve customer satisfaction. Their role requires strong communication, problem-solving skills, and a good understanding of the company's products or services. Ultimately, they help maintain positive relationships and contribute to client retention.

What does a client analyst do?

A client service analyst is responsible for managing client accounts, addressing client inquiries, and ensuring customer satisfaction. They analyze client needs, provide solutions, and often use customer relationship management (CRM) tools to track interactions and issues.
What are popular job titles related to Client Service Analyst jobs in Indiana? For Client Service Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Service Analyst jobs in Indiana look for? The top searched job categories for Client Service Analyst jobs in Indiana are:
Client Service Analyst jobs near you
Infographic showing various Client Service Analyst job openings in Indiana as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $58,764 per year, or $28.3 per hour.
Client Market Analyst

Client Market Analyst

Hylant

Indianapolis, IN

Full-time

Posted 10 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 259 rated insurance

Job description

The Opportunity:
The Client Market Analyst will enhance the client experience by providing support to the internal team. The successful candidate will develop skills, industry knowledge and relationships by meeting or surpassing the service expectations of clients, prospective clients, agency and company personnel.


Are You A Match?
The Client Market analyst needs to have exceptional communication skills, effective problem-solving skills, and the ability to effectively multi-task. Managing internal and external requests, prioritizing projects, and working with tight deadlines are all essential to success in this role.


In This Role You Will Execute On:

  • New business opportunities and current book of business renewals including preparing and sending out RFPs, reviewing, analyzing, and summarizing quotes, and proposal preparation where applicable, specifically for ancillary benefits.
  • Assisting with preparation of various client presentations and deliverables.
  • Discipline in 100% documentation of services provided in Epic.
  • Timely response and follow-up with carrier partners as well as internal team of all client renewals out to market.
  • Assist in the running and distributing of client reports.
  • Primary focus on fully insured, self-funded, level-funded business segment.
  • Exercises discretion and independent judgement when developing a marketing strategy, analyzing data for areas of risk or concern and presenting solutions.
  • Provide Service Team with a strategy, including time expectations, as it pertains to analysis and marketing efforts
  • Provide direction to team on data gathering
  • Experience with alternate medical funding (e.g., self-funding, minimum premium, captive)
  • Creating RFP for marketing
  • Provide a higher level marketing analysis for renewal meeting, including financial analysis
  • Calculating loss ratios and premium increases
  • Review client demographics/offerings for a "best fit" of Hylant analytic tools and run through analysis of appropriate tools
  • Retrieving and Updating Client experience reports, including basic identification of trends
  • Leading rate negotiations with carriers
  • Identifying issues/gaps in coverage
  • Reviewing benefit offerings for account rounding opportunities
  • Building and maintaining Carrier/Administrator contact relationships, including coordinating marketing meetings as necessary
  • Documentation of all activities in Epic
  • Attending client meetings as required


In This Role You Will Need:

  • Demonstrate problem-solving skills; including research capabilities
  • 3-5 years' experience working in a similar Employee Benefits function, preferred but not required
  • Excellent communication skills; including listening, speaking and writing
  • Represent Hylant core values (Family, Hard Work, Honesty, Respect, Empathy) and follow protocols
  • Ability to organize, plan and prioritize with effective results
  • Proficient in Word, Excel, PowerPoint and Outlook
  • Team player
  • Open to constructive criticism and ideas
  • Detail-oriented and accurate on finished products


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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