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Client Service Analyst Jobs in Indiana (NOW HIRING)

BDA

Client Service Coordinator

Indianapolis, IN · On-site

$50K - $52K/yr

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ... Strong analytical and organizational skills with high attention to detail. * Proficiency with ...

BDA

Client Service Coordinator

Indianapolis, IN · Hybrid

$50K - $52K/yr

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ... Strong analytical and organizational skills with high attention to detail. * Proficiency with ...

BDA

Client Service Coordinator

Indianapolis, IN · On-site

$50K - $52K/yr

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ... Strong analytical and organizational skills with high attention to detail. * Proficiency with ...

Banfield Pet Hospital

Client Service Coordinator

Fort Wayne, IN · On-site

$17.75 - $23.25/hr

... analyze and solve problems. Translates problems into practical solutions. • Client service skills ... Consistently ensures the team provides the client with attentive, courteous and informative service.

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Showing results 21-40

All JobsClient Service Analyst JobsClient Service Analyst Jobs in Indiana

Client Service Analyst information

See Indiana salary details

$14

$28

$45

How much do client service analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for client service analyst in Indiana is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $33.85 per hour, depending on experience, location, and employer.

What does a client service analyst do?

A Client Service Analyst is responsible for supporting clients by analyzing their needs, resolving issues, and ensuring they receive high-quality service from the company. They often act as a liaison between clients and internal teams, tracking client inquiries, generating reports, and providing solutions to improve customer satisfaction. Their role requires strong communication, problem-solving skills, and a good understanding of the company's products or services. Ultimately, they help maintain positive relationships and contribute to client retention.

What are the key skills and qualifications needed to thrive as a client service analyst, and why are they important?

To thrive as a Client Service Analyst, you need strong analytical abilities, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with CRM systems, data analysis tools like Excel or Tableau, and sometimes industry-specific certifications are typically required. Excellent communication, problem-solving skills, and a client-focused mindset help you stand out in this role. These skills ensure that client needs are met efficiently, contributing to client satisfaction and long-term business success.

What are some common challenges faced by client service analysts, and how can they effectively overcome them?

Client Service Analysts often encounter challenges such as managing multiple client requests simultaneously and resolving complex inquiries within tight deadlines. To effectively overcome these obstacles, strong organizational skills and clear communication are essential. Building positive relationships with clients and collaborating closely with internal teams, such as sales or technical support, can also help ensure issues are addressed efficiently. Proactive problem-solving and attention to detail further contribute to client satisfaction and personal success in the role.

What are popular job titles related to Client Service Analyst jobs in Indiana?

For Client Service Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Client Service Analyst jobs in Indiana look for?

The top searched job categories for Client Service Analyst jobs in Indiana are:

Infographic showing various Client Service Analyst job openings in Indiana as of September 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,764 per year, or $28.3 per hour.

Client Service Representative

Indianapolis, IN • On-site

Banfield Pet Hospital
Veterinary Services • 10K+ employees
Learn more about Banfield Pet Hospitalexternal

$15 - $18.69/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Drive the flow of clients and pets through the hospital to ensure efficient service and maximize productivity of the veterinary medical team.

  • Assist incoming and outgoing clients by completing documentation, providing instructions, and scheduling appointments.

  • Promote hospital services, educate clients about pet health and wellness plans, and ensure excellent customer service at all times.

Banfield Pet Hospital rating

5.9

Company rating: 5.9 out of 10

Based on 528 frontline employees who took The Breakroom Quiz

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the posting date.

 

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

 

JOB SUMMARY

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

 

ESSENTIAL RESPONSIBILITIES AND TASKS

  • Live and exemplify the Five Principles of Mars, Inc. within self and team. 

  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.   

  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.   

  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.  

  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services  

  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  

  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.  

  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.  

  • Conduct administrative functions as necessary.  

  • Other job duties as assigned.

 

THE FIVE PRINCIPLES

Every associate including the CSC has an important contribution to make to the veterinary team. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles:

  • Quality - The consumer is our boss, quality is our work, and value for money is our goal. 

  • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. 

  • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. 

  • Efficiency - We use resources to the full, waste nothing and do only what we can do best.  

  • Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

Competencies

  • Leadership:

    • Customer Focus

    • Peer Relationships

    • Integrity & Trust

    • Action Oriented

    • Listening

  • Functional

    • Preventative care and OWPs

    • Communication Skills

    • Client Service Skills

    • Priority Setting

    • Time Management

  • Capabilities and Experience (can do)

    • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. 

    • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.  Correctly spells commonly used English words and job specific terms.   Demonstrates exceptionally strong written and verbal communication skills.  

    • Organizational ability - Demonstrates a systematic approach in carrying out assignments.  Is very orderly and excels at cutting through confusion and turning chaos into order.   

    • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.  Translates problems into practical solutions.  

    • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.  Gains and shows personal satisfaction from delivering great service. 

    • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format.  Can provide directions.  

    • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. 

    • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

  •  

    Attitudes (will do)

    • Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.  Takes on additional responsibility when both big and small tasks need to be done.  

    • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals.  Exhibits honesty, discretion, and sound judgment.  

    • Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.  

    • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.  

    • Independence - Able and willing to perform tasks and duties without supervision.  

    • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

  •  

    Special Working Conditions

    • Ability to work at a computer for long periods of time.   

    • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) 

    • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.  

    • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.  

    • The noise level in the work environment is moderately high. 

    • Requires sufficient ambulatory skills in order to perform duties while at hospital. 

    • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.  

    • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. 

    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

    • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

  •  

    Experience, Education and/or Training

    • High School Diploma or equivalent preferred. 

    • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. 

    • One year of related experience required with customer service preferred. 

    • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our Purpose:

A BETTER WORLD FOR PETS

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

  • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

  • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

  • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*

  • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

  • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

  • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.

  • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

  • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.

  • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

  • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

  • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

  • Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

  • Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

  • Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

  • Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

  • Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

  • Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*

  • Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

  • Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products a...

What Banfield Pet Hospital employees say

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About Banfield Pet Hospital

Sourced by ZipRecruiter

Banfield Pet Hospital was founded in 1955 and is currently located in Vancouver, WA, US. A leader within the pet healthcare industry, it specializes in providing comprehensive preventive and medical services to pets. Operating more than 1,000 hospitals across the United States and Puerto Rico, Banfield's commitment to top-class care is reflected in its mission - "To treat your pet like family, and you like our own." At the core of Banfield's mission is the belief in quality veterinary care and fostering an environment that promotes responsible pet ownership. The company established the Banfield Foundation in 2015 to further emphasize their commitment to pets, which has since then provided over $8 million in grants to projects that enhance the wellbeing of pets.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Vancouver, WA, US

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