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Client Relationship Manager Jobs in Indiana (NOW HIRING)

First Merchant's Bank

Client Relationship Banker

Harlan, IN · On-site

$16.50 - $21.50/hr

First Merchants Bank is seeking a Client Relationship Banker to join our team! This full time ... Engage with the management team in business banking activities. As part of the role you will:

First Merchants Bank

Client Relationship Banker

Harlan, IN

$16.50 - $21.50/hr

First Merchants Bank is seeking a Client Relationship Banker to join our team! This full time ... Engage with the management team in business banking activities. As part of the role you will:

Apply Early

FIRST MERCHANTS

Client Relationship Banker

Sellersburg, IN · On-site

$17.25 - $22.50/hr

First Merchants Bank is seeking a Client Relationship Banker to join our team! This full time ... Engage with the management team in business banking activities. As part of the role you will:

FIRST MERCHANTS

Client Relationship Banker

Harlan, IN

$16.50 - $21.50/hr

First Merchants Bank is seeking a Client Relationship Banker to join our team! This full time ... Engage with the management team in business banking activities. As part of the role you will:

First Merchants Bank

Client Relationship Banker

Harlan, IN

$16.50 - $21.50/hr

First Merchants Bank is seeking a Client Relationship Banker to join our team! This full time ... Engage with the management team in business banking activities. As part of the role you will:

Apply Early

First Merchants Bank

Client Relationship Banker

Harlan, IN

$16.50 - $21.50/hr

First Merchants Bank is seeking a Client Relationship Banker to join our team! This full time ... Engage with the management team in business banking activities. As part of the role you will:

Apply Early

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Showing results 1-20

All JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Indiana

Client Relationship Manager information

See Indiana salary details

$27.6K

$54.6K

$93.3K

How much do client relationship manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for client relationship manager in Indiana is $54,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $61,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How does a Client Relationship Manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Client Relationship Manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

What does a Client Relationship Manager do?

A Client Relationship Manager is responsible for maintaining and strengthening relationships with clients to ensure satisfaction and loyalty. They communicate regularly with clients, address concerns, and identify opportunities for account growth, often using CRM software. The role requires strong communication skills, problem-solving abilities, and a good understanding of the company's products or services.

Is an RM role stressful?

A Client Relationship Manager role can be stressful due to managing client expectations, meeting sales or service targets, and handling complex issues. The workload and client demands often require strong communication, organization, and problem-solving skills, which can contribute to job pressure.

What Is a Client Relationship Manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

How much is the salary of a relationship manager?

The salary of a Client Relationship Manager typically ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a Client Relationship Manager?

A Client Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction and loyalty. They address client needs, resolve issues, and identify opportunities for account growth, often using CRM software and communication skills. The role requires understanding client businesses and coordinating with internal teams to deliver tailored solutions.
More about Client Relationship Manager jobs
What are the most commonly searched types of Client Relationship jobs in Indiana? The most popular types of Client Relationship jobs in Indiana are:
What are popular job titles related to Client Relationship Manager jobs in Indiana? For Client Relationship Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Relationship Manager jobs in Indiana look for? The top searched job categories for Client Relationship Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Relationship Manager jobs? Cities in Indiana with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 67% Physical, 3% Hybrid, and 30% Remote job distribution, with an average salary of $54,604 per year, or $26.3 per hour.
Client Relationship Representative (Universal Banker)

Client Relationship Representative (Universal Banker)

First Merchant's Bank

Westfield, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

First Merchants Bank rating

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

54th of 144 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
    • Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
    • Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
    • Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
    • Maintain accurate client records and account information to support ongoing relationship management.
  • Operational Excellence
    • Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier's checks, money orders, and change orders.
    • Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
    • Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
    • Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
    • Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
  • Sales and Business Development
    • Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
    • Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
    • Open new consumer and business accounts and process loan applications for new and existing clients.
    • Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
    • Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
    • Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
    • Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
  • Team Collaboration and Leadership
    • Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
    • Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
    • Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
    • Serve as a resource for associates regarding problem resolution and procedural questions.
    • High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
    • Risk Management and Compliance
    • Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
    • Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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