Client Operations Manager Jobs in San Ramon, CA (NOW HIRING)

Location: Oakland, CA (In-Person | Greater Bay Area)

Travel: Required to multiple office locations and client sites throughout the region

Employment Type: Full-Time | Salaried | Exempt

Compensation: $100,000 – $115,000 annually, based on experience and qualifications

Diligence Security Group is hiring a top-tier Security Operations Manager to lead daily security operations across our regional client sites and office locations. As the highest-ranking leadership role within our field operations team, this exempt, salaried position requires a highly adaptable and results-driven professional with proven experience managing complex security environments.

This role involves direct oversight of sensitive client locations including schools, behavioral health facilities, and armed posts. Candidates must demonstrate strong data analytics skills, advanced computer proficiency, and deep knowledge of California labor and compliance standards.

This is a field-based, onsite leadership position with occasional travel and weekend availability required. The schedule will be adjusted to meet the needs of the business and will not follow a traditional Monday through Friday structure.

Oversee and manage day-to-day operations across multiple client sites and office locations.

Supervise, coach, and evaluate field supervisors and security officers (armed and unarmed).

Conduct on-site inspections and ensure compliance with post orders, SOPs, and California labor law standards.

Lead field-based performance management and hold teams accountable to operational expectations.

Serve as the primary liaison between clients, site leadership, and executive management.

Analyze operational trends and KPIs to improve service delivery and field performance.

Coordinate and adjust staffing, shift coverage, and logistics based on real-time business needs.

Maintain high levels of service quality, safety, and responsiveness across all locations.

Bachelor’s degree required (Criminal Justice, Emergency Management, Business, or related field preferred)

Minimum 5 years of experience in a senior security, military, or law enforcement leadership role

Strong experience managing multi-site security operations, including regulated/high-sensitivity sites

Demonstrated data analytics and KPI reporting ability

Proficient computer skills, including use of Google Workspace (Docs, Sheets, Forms, Gmail, Calendar) and security management software

Valid California Driver’s License with a clean driving record

Ability to pass a federal-level background check and drug screening

Availability to work weekends and flexibility to adjust schedule based on operational demands

California Guard Card and BSIS Firearm Permit preferred, not required

High integrity, professionalism, and leadership presence

Strong organizational and multi-tasking skills in dynamic field settings

Familiarity with BSIS compliance and California labor code

Strong written and verbal communication skills

Advanced computer literacy, including reporting dashboards and digital workflows

Medical, Vision, and Dental Benefits

Weekly Payroll

Performance-Based Bonus Opportunities

All candidates must pass a criminal background check.

Diligence Security Group provides reasonable accommodations for qualified applicants with disabilities. These accommodations ensure equal access and participation in the hiring process.

Please note: For supervisory and leadership roles, Diligence Security Group requires verification of prior employment experience. Selected candidates will be asked to complete an Employer Verification Form, which must be signed by past employers to confirm relevant supervisory experience.

Diligence Security Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you’re a results-oriented leader with a command of field operations and a commitment to safety and performance, apply today to join Diligence Security Group.