Client Operations Manager Jobs in Riverside, CA (NOW HIRING)

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Accounting Operations Manager.

Who We Are

Property Management Professionals (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Accounting Operations Manager is responsible for monitoring and supporting the day-to-day accounting A/R, A/P and corporate treasury functions. This position is a senior accounting role that combines traditional accounting, advanced technical skills, and financial analyst abilities.

First and foremost, the Accounting Operations role will maintain an in-depth working knowledge of the AP and AR functions and provide coverage and additional support for these areas as needed. This will require frequent and regular engagement with the AP Accountant and Billing Manager.

The Accounting Operations Manager will also fulfill the integral role of ensuring that corporate accounting operations are fully documented. This includes preparing and maintaining accurate process documentation for AP, AR and treasury functions and proactively identifying opportunities for process improvement. As our chief documentation manager, this position will also be responsible for maintaining complete corporate contract records (both customer and supplier), and will develop knowledge of services contracted under each agreement. This documentation also extends to other corporate operations record such as office leases and corporate insurance policies.

In the treasury capacity, the Accounting Operations Manager’s duties will vary broadly from managing cash flow, to processing wires and transfers, and handling deposits, to administrator of our corporate credit card program, to monitoring our corporate spending and evaluating opportunities to reduce spend. This can include implementing cost-saving measures and renegotiating contracts with suppliers.

In this senior accounting function, the Accounting Operations Manager will be tasked with more critical and sensitive billings, including managing initial billings for new clients and final billings for exiting clients, and payroll pass-through billings. This role may also be called on to perform pricing analysis of our service offerings to assist in our sales and negotiation strategies.

The ideal candidate will be highly organized and structured with background in collecting and tracking documents and records. This person will also have experience managing large datasets and spreadsheets and will be able to demonstrate advanced proficiency in Excel, including use of power queries, pivot tables, v-lookup formulas, conditional formatting and advanced charting. The successful candidate will be a self-starter with ability to manage multiple priorities and ability to pivot to meet deadlines.

Duties include:

• Maintain a working knowledge of all AR and AP tasks to be able to provide coverage for absences in these areas
• Ensure written documentation is in place for all transactional processes and ensure SOPS are updated as process changes are made
• Manage corporate credit program, including issuance of new cards, recording and reconciliation of card transactions, cardholder account maintenance and assist with resolving card holder problems
• Manage off-boarding of terminated contracts, including collection on outstanding billings and preparation of final billing
• Manage payroll pass-through billing process, including compilation of pass-through costs data, billing reconciliations, and field questions from internal partners and board members
• Handle onboarding of new associations, including review of management agreement and verification of financial billing setup in ERP and accompanying systems, and review of initial client billings
• Process check deposits, wires and electronic transfers as needed
• Manage company cash flow, including preparation of available cash projections
• Manage accounting setup of new office locations, including set-up of rent and utility payments, and other major contracts
• Ensure reporting sources for incidental billings are properly vetted and configured to capture billing data
• Maintain library of all corporate agreements, including ongoing maintenance for any contract updates or changes. This includes customer agreements, vendor contracts, office leases/rentals, and other agreements including corporate insurance policies
• Maintain vendor contract database, and regular review of contract spending to including regular review and audit of vendor bills to identify cost saving opportunities
• Develop and maintain processing forms to be used by whole company for corporate accounting requests
• Coordinate with HR/payroll on employee incentive programs for billable hours payout and business development bonuses
• Work with HR/payroll team to ensure appropriate employee classifications have been assigned for cross-functional processes with corporate accounting
• Assist with overseeing day-to-day accounting operations, including but not limited to AP, AR, and payroll pass-through billing
• Assist in mentorship of junior team members, including assisting team with problem resolution
• Participate in month-end close process by monitoring AR and AP progress and stepping in to help complete tasks as needed
• Be integral in building out new processes, systems and tools to drive efficiencies in corporate accounting operations
• Identify opportunities to improve operational efficiencies throughout the organization
• Perform ad hoc assignments and special projects related to finance operations areas

Required Qualifications:

• Minimum five years of accounting experience, or equivalent is required. Supervisory experience preferred
• Advanced proficiency in MS Excel. Strong data processing skills and experience handling volume data
• Excellent documentation and written skills
• Exceptional multi-tasking and organizational skills with the ability to handle multiple projects and prioritize accordingly while meeting deadlines within a fast-paced environment
• Demonstrated ability to manage complex or ambiguous situations
• Bachelor's Degree in Business, Accounting, or relevant discipline preferred
• Strong quantitative and analytical skills
• Shows initiative and demonstrates a willingness to take ownership on assignments
• Strong communication and organizational skills; detail-oriented with a high degree of accuracy
• Ability to work and complete tasks with little supervision and/or in collaboration with other team members
• Must be flexible and able to adapt to growing organizations and deal with the Company’s changing needs and priorities

Organization skills, problem solving, process improvement, Advanced

Excel, ERP systems, Attention to Detail, SOP writing, data processing