Client Operations Manager Jobs in Riverside, CA (NOW HIRING)

About US:

Ghidotti | Berger LLP, is a  certified WBENC organization specializing in representing secured  creditors, banks, lenders, investors, and foreclosure trustees in  transactional, litigation, and bankruptcy matters. Our team of  experienced attorneys practices in federal and state courts across  Arizona, California, Florida, Texas, Oregon, Nevada, Washington, Utah  and Illinois! With expertise in commercial litigation, real estate, and  default services, we are committed to providing exceptional legal  solutions to a diverse client base. Join an organization recognized for  its dedication to excellence and its diverse and inclusive workplace  culture.

About the Role:

We are  seeking an experienced Non-Judicial Foreclosure Operations Manager who  will be responsible for driving the day-to-day execution of foreclosure  processes, ensuring the timely, accurate, and efficient handling of  non-judicial foreclosures across all jurisdictions served. This role  ensures the smooth operation of the foreclosure lifecycle, meeting  client SLAs and internal performance metrics.

Responsibilities:

1. Process Management:

• Oversee the entire lifecycle of non-judicial foreclosure files, from intake to completion.
• Ensure all necessary documentation, notices, and legal processes are properly executed.
• Monitor the progress of cases to guarantee timely closure in accordance with jurisdictional requirements.

2. Team Supervision:

• Directly manage a team responsible for document preparation, mailing, posting, publication, and title review.
• Provide  guidance, support, and training to ensure team members are performing  their duties effectively and in compliance with company standards and  regulations.
• Conduct regular performance evaluations and ensure continuous professional development of team members.

3. Turnaround Time Monitoring:

• Monitor  and track the progress of foreclosure files to ensure adherence to  client service level agreements (SLAs) and internal timelines.
• Identify bottlenecks in the process and proactively address any delays to meet deadlines.

4. Jurisdictional Nuance Handling:

• Maintain  an in-depth understanding of state-specific operational requirements  and ensure the accurate implementation of these regulations in each  jurisdiction served.
• Collaborate with legal and compliance teams to stay informed about changes in local laws affecting foreclosure processes.

5. Resource Allocation:

• Assign caseloads and manage staff workloads to maximize operational efficiency and productivity.
• Adjust team resources as needed to meet volume fluctuations or address potential challenges.

6. Escalation Point:

• Serve as the primary point of contact for staff-related and process-related escalations.
• Address and resolve complex or sensitive issues, offering guidance and support to team members.

7. Coordination with Oversight Manager:

• Collaborate  with the Oversight Manager to implement corrective actions and  continuous process improvements based on oversight review findings.
• Ensure  feedback from oversight reviews is incorporated into daily operations  to maintain high levels of compliance and performance.

 Qualifications:

• 5+ years of experience within a Law Firm Setting or Default Environment
• Trustee experience, preferably within a Law Firm Setting
• 5+ yrs of prior managing experience within a mortgage default or foreclosure space
• Direct  Management/Leadership experience with the ability to manage a team  effectively and provide coaching and/or development opportunities.
• Strong Knowledge of Excel
• Comfortable working in a fast paced environment with high attention to detail
• Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize workloads

Ghidotti Berger, LLP  is an Equal Opportunity Employer. All qualified applicants will receive  consideration for employment without regard to race, color, religion,  sex/gender, sexual orientation, gender identity, age, ancestry, national  origin, marital status, citizenship status (unless required by the  applicable law or government contract), disability or protected veteran  status or any other status or characteristic protected by law.  Applicants must be authorized to work for any employer in the U.S. We  are unable to sponsor or take over sponsorship of an employment Visa at  this time.