Client Operations Manager Jobs in Ponca City, OK

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Management Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Wilmington, DE; Washington, DC; Tysons Corner, VA; Chicago, IL; or New York, NY.
We are seeking a seasoned leader to manage a team of Portfolio Owners and deliver a series of initiatives from ideation through discovery, development and delivery
Partners with key business, product and tech stakeholders across the Enterprise to manage dependencies, identify opportunities, competing priorities
Partners with Product and Business leaders to create, manage and prioritize product strategy, OKRs, backlog and roadmap
Oversee Program Analysis and Reporting; Leverages insights to inform improvement opportunities
Oversees continual agile and operational transformation and, partnering with product to adopt industry best practices
Supports key internal processes, including Change at PNC, project funding and staffing, budgeting, etc.; Manages budget tracking and burndown for Servicing Product Team
Drives annual planning process for team
Develop tracking, Identify and implement efficiency strategies across the product and tech organization
Supports Head of Servicing Product to develop and deliver Senior Leadership updates
Familiarity with product development tools like Adobe, Tableau, FigJam, JIRA, Confluence, FigmaPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Manages and leads portfolio managers to ensure success in the execution of organizational portfolios in support of corporate strategy. No requirement for portfolio size.
• Manages and assesses the development and approval process for strategic initiative governance for assigned portfolios.
• Monitors the development and review of analysis and reporting information related to key strategic portfolio milestones.
• Oversight and accountability for the overall portfolio budget while working to ensure success of the portfolio.
• Coaches and develops portfolio managers. Works across multi-disciplinary functions, and manages vender relationships to ensure success of the portfolio. Consults with project and program managers/teams as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Client Counseling, Decision Making, Results-Oriented, Strategic PlanningCompetenciesAccuracy and Attention to Detail, Analytical Thinking, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Project Administration, Project ManagementWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsPay TransparencyBase Salary: $123,200.00 - $274,560.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education.Application WindowGenerally, this opening is expected to be posted for two business days from 05/28/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.