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Client Operations Manager Jobs in Kalamazoo, MI (NOW HIRING)

DK Security, Inc

Operations Manager

Wayland, MI · On-site

$47K/yr

Oversee the relationships between client contact and assigned assistant operations manager. * Ensure that each Supervisor is completing the required number of site visits. * Ensure that the ...

NTT Ltd.

Sr Client Manager

Three Rivers, MI

Understand customer business priorities and align NTT DATA solutions to address operational ... Client Relationship Management * Demonstrated success building and managing executive-level ...

Nttlimited

Sr Client Manager

Three Rivers, MI · On-site

Understand customer business priorities and align NTT DATA solutions to address operational ... Client Relationship Management * Demonstrated success building and managing executive-level ...

Netflix

Stage Manager, Fort Monmouth

Three Rivers, MI · On-site

Stage Operations Management: Exercise executive oversight of daily stage operations and on-lot ... Deliver world-class client experience by providing proactive communication, anticipating production ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Kalamazoo, MI

Client Operations Manager information

See Kalamazoo, MI salary details

$42K

$116.7K

$127.8K

How much do client operations manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for client operations manager in Kalamazoo, MI is $116,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,400.00 and $126,400.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Kalamazoo, MI? For Client Operations Manager jobs in Kalamazoo, MI, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Kalamazoo, MI look for? The top searched job categories for Client Operations Manager jobs in Kalamazoo, MI are:
What cities near Kalamazoo, MI are hiring for Client Operations Manager jobs? Cities near Kalamazoo, MI with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Operations Manager

DK Security, Inc

Wayland, MI • On-site

$47K/yr

Full-time

Re-posted 3 days ago

DK Security rating

4.6

Company rating: 4.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

100th of 114 rated security

Job description

Operations Manager

SCOPE: Operations Managers are responsible for providing leadership and management of our contract and temporary security contracts in the assigned region. We are looking for an enthusiastic and energetic individual with experience in leadership or supervisory positions as well as great communication, organization, and relationship building skills. This role is perfect for someone who enjoys a flexible work schedule, some light traveling throughout the specified region, and someone who doesn't mind working out in the field. Some of our positions are armed, which is why we are requiring a Concealed Pistols License. This position will report directly to our Director of Operations; and will oversee Site Supervisors and Security Officers out in the field. Operations Managers are ultimately responsible for supporting and contributing to the company-wide business development initiatives and overall vision and goals of the Company. Supervisory experience in the security industry is highly preferred.

SCHEDULE:1st Shift Monday-Friday

*Shift times may vary to fit business needs; MUST have flexible availability*

40+ hours/ week (Full-Time)

PERKS:Pay Rate: Starting at $47,000 salaried, including site pay for any billable coverage beyond the normal working hours (8:30am to 5pm)

JOB DESCRIPTION/RESPONSIBILITIES:

  1. Contract Management
  2. Oversee the relationships between client contact and assigned assistant operations manager.
  3. Ensure that each Supervisor is completing the required number of site visits.
  4. Ensure that the Supervisors are outfitting all employees in a timely and appropriate manner.
  5. Ensure that Supervisors are maintaining positive relationships with employees.
  6. Complete performance based written appraisals of subordinates based on published Post Orders.
  7. Implement progressive disciplinary actions for subordinate violations.
  8. Client Relations.
  9. Work in a Billable capacity.
  10. Maintain Employee Training compliance.
  11. Recruiting: Work in coordination with Human Resources to continue efforts to recruit and deploy the highest quality work force.
  12. Temporary Accounts: Oversee all temporary assignments in your designated region.
  13. Overtime Management
  14. Payroll
  15. Site Visits.
  16. All Staff Meetings: Participate in scheduled staff meetings.
  17. Manage Site Equipment and Uniforms:
  18. Maintain on site Incident Reports and reporting.
  19. On-Call: Be available at all times to receive calls from subordinates
  20. Business Development:
  21. Perform other duties as assigned by the appropriate authority within the scope of the position.

QUALIFICATIONS:

  1. Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal or sexual conduct of related offenses, theft, assault, or crimes of moral turpitude, is required.
  2. Possessing a Bachelor’s Degree in Criminal Justice or Business Administrations from an accredited college or University is strongly preferred. Further, a concentration in Security Management is preferred.
  3. A minimum of 2 years’ prior experience as a security manager or above in government or corporate service is highly desirable.
  4. Must have (or be willing and able to quickly obtain) a Concealed Pistols License (CPL).
  5. Must have impeccable grooming.
  6. Must possess above average customer service skills.
  7. Must present a friendly, positive, professional image to clients, employees, supervisors, managers, and the general public.
  8. Must possess excellent verbal, written and interpersonal communication skills..
  9. Must possess the ability to perform basic mathematical calculations such as addition, subtraction, multiplication and division at a minimum.
  10. Must be proficient in Microsoft Office Products (Word, Excel, Outlook, etc.)
  11. Note: Internal Candidates with an active disciplinary action in his/her personnel file will NOT be considered for this position.
  12. Supervisory experience in the security industry is highly preferred.

A more in-depth job description will be provided during the interviewing process.


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