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Client Operations Manager Jobs in Edison, NJ (NOW HIRING)

Omnicom Media

SVP, Client Ops

New York, NY

Overview The Client Operations Lead is accountable for driving operational excellence that ... the team manages financial tracking and workflow operations - moving from manual, fragmented ...

Omnicom Media

SVP, Client Ops

New York, NY · On-site

Overview The Client Operations Lead is accountable for driving operational excellence that ... the team manages financial tracking and workflow operations - moving from manual, fragmented ...

SBM Management

Operations Manager

Rahway, NJ

$80K - $90K/yr

Operations Manager- MIT Manager in Training (MIT) Position- Operations Manager Are you an ... Training takes place on-site at client locations, where participants receive hands-on learning ...

SBM Management

Operations Manager

Rahway, NJ · On-site

$80K - $90K/yr

MIT Program Our Operations Manager MIT program is an intensive six-week, blended-learning ... Training takes place on-site at client locations, where participants receive hands-on learning ...

Wylander

Operations Manager

Brooklyn, NY

$140K/yr

Paid Time Off (PTO), paid holidays, and sick leave _____ The Operations Manager is responsible for driving exceptional client satisfaction by consistently exceeding expectations and ensuring the ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Paid Time Off (PTO), paid holidays, and sick leave The Operations Manager is responsible for driving exceptional client satisfaction by consistently exceeding expectations and ensuring the timely ...

Wylander

Operations Manager

New York, NY

$140K/yr

Paid Time Off (PTO), paid holidays, and sick leave _____ The Operations Manager is responsible for driving exceptional client satisfaction by consistently exceeding expectations and ensuring the ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Edison, NJ

Client Operations Manager information

See Edison, NJ salary details

$46.1K

$128K

$140.3K

How much do client operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client operations manager in Edison, NJ is $128,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,700.00 and $138,700.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Edison, NJ? For Client Operations Manager jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Edison, NJ look for? The top searched job categories for Client Operations Manager jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Client Operations Manager jobs? Cities near Edison, NJ with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Group Director, Client Operations

Omnicom Media

New York, NY • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 23 days ago

Job description

POSITION SUMMARY:
We are seeking a strategic and proactive Group Director, Client Operations for the prestigious Merck account. This pivotal role leads day-to-day operations and drives operational excellence across this critical pharmaceutical business. As a key business partner to the account lead, you will take initiative to ensure robust infrastructure across End-to-End Budget Operations, Process Harmonization, and Business Operations. Your leadership will guarantee unparalleled efficiency, effectiveness, and excellence in operational deliverables, directly contributing to Merck's strategic growth.
KEY LEADERSHIP REQUIREMENTS
  • Visionary & Proactive Leader: A seasoned leader who takes initiative, simplifies complexity, and drives best-in-class delivery across diverse teams and with clients.
  • Strategic Business Partner: Proven ability to advise business leads, translating operational insights into strategies that optimize efficiency and contribute to Merck's objectives.
  • Healthcare Industry Acumen (Highly Preferred): Significant experience navigating the unique operational, regulatory, and compliance demands of the healthcare/pharmaceutical sector.
  • Operational Innovator: Expertise in designing, implementing, and optimizing media infrastructure, including Budget & Financial Operations, Data Management, and End-to-End Media Process & Workflow.
  • Team & Talent Builder: Skilled in assembling, managing, and activating high-performing, cross-craft Agency Operations teams.
  • Technology & Automation Driver: Track record of leveraging operational tools (e.g., MediaTools, Asana) and automation to enhance efficiency and accuracy.

KEY RESPONSIBILITIES
End-to-End Budget Operations
  • Build and optimize workflows for accurate planning & investment data for Merck, ensuring compliance.
  • Oversee the full budget lifecycle (management, QA, invoicing, reporting), ensuring financial stewardship.
  • Manage Merck client-facing planning processes (e.g., MediaTools, Mediaocean).
  • Champion automation to enhance accuracy and reduce manual effort.
  • Lead creation of non-campaign Merck client reports (flowcharts, forecasts, budget summaries, LDA).
  • Evaluate, implement, and customize operational tools (Mediatools, Mediaocean/Prisma, Asana, Taxonomy) for Merck, driving efficiency and data hygiene.
  • Develop strong relationships with key Merck stakeholders (Finance, Procurement, Media, Digital Marketing).
Process Harmonization
  • Strategic Process Design & Optimization: Lead the strategic design, implementation, and continuous optimization of highly effective, scalable cross-functional processes, including bespoke Merck-specific Media Planning Playbooks and tool-supported workflows.
  • E2E Process Governance & Rollout: Drive the establishment and rollout of new end-to-end processes, providing high-level stewardship for seamless implementation, robust governance, and widespread adoption across all stakeholders.
  • Operational Orchestration & Cross-Functional Alignment: Oversee strategic coordination of daily process operations, ensuring consistent workflow adherence and timely execution. Orchestrate clear communication and seamless collaboration across media, creative, account, and Merck client stakeholders.
  • Performance Optimization & Continuous Improvement: Strategically manage and optimize campaign and operational workflows (calendars, timelines). Direct training strategies, oversee adoption, and establish frameworks for tracking effectiveness, gathering feedback, and driving data-informed improvements.
  • Leadership & Best Practice Advocacy: Provide senior leadership and mentorship, proactively removing systemic roadblocks, fostering a culture of excellence, and championing best practices and knowledge sharing within the Merck account.
  • Strategic Project Management: Provide senior oversight and direction for ad hoc project execution, ensuring strategic alignment and efficient delivery.
General Business Operations
  • Lead execution of best practices and operational deliverables for the Merck account.
  • Serve as the primary day-to-day operational contact for Merck clients (procurement, finance, tools).
  • Lead centralized account governance, developing Merck-specific playbooks, calendars, and compliance training, adhering to healthcare standards.
  • Partner with Client Business Leads (CAM) and Finance on scope, staffing, and strategic resource management.
  • Lead monthly labor tracking and burn reporting.
  • Support audit readiness and accountability, ensuring transparency and adherence to industry standards and Merck policies.
  • Partner with CAM to drive strategic resource deployment across deliverables.
  • Steward best practices, playbooks, and toolkits adapted to the pharmaceutical industry.

REQUIRED QUALIFICATIONS
  • Bachelor's degree with 15 years of progressive media experience in operations; planning or buying experience a plus.
  • Proven experience managing large, complex client accounts, with a strong preference for healthcare/pharmaceutical industry experience.
  • Exceptional leadership, initiative, and strategic partnership skills.
  • Demonstrated ability to define roles, lead high-performing cross-functional Agency Operations teams.
  • Proven success leveraging tools and automation for operational deliverables.
  • In-depth understanding of media workflows, including the full media dollar lifecycle and campaign planning processes.
  • Experience customizing and optimizing tools for media planning/investment data (e.g., Taxonomy, Mediatools/Lumina, Mediaocean/Prisma).
  • Strong attention to detail, organizational skills, and a highly structured analytical mindset.
  • Comfortable managing multiple complex projects in a fast-paced environment.
  • Strong written and verbal communication skills, articulating challenges and solutions to all levels and clients.
  • Ability to simplify complex issues, determine effective paths forward, and champion chang

Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.
The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
Employment Transparency
It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.
Salary Range
$180,000-$200,000 USD

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