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Client Operations Manager Jobs in Edison, NJ (NOW HIRING)

Craft

Market Operations Manager

New York, NY · On-site

The Role Crafty is seeking a Market Operations Manager to lead our local client operations in NYC - ensuring best-in-class service, operational excellence, and exceptional client satisfaction. This ...

Ropes & Gray

Client Operations & LPM Manager

Manhattan, NY · Hybrid

$147K/yr

The Client Operations Services & Legal Project Management team thrives on these changes, residing at the intersection of process improvement, technology, data storytelling, client service and legal ...

Barry's

Client Operations Lead

New York, NY · On-site

$22/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

Hoboken, NJ · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

$20 - $23/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

New York, NY · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

BNY

Vice President, Client Operations

Manhattan, NY · On-site

Vice President, Client Operations At BNY, our culture allows us to run our company better and ... change management, and measurable outcomes. To be successful in this role, we're seeking the ...

BNY

Vice President, Client Operations

Manhattan, NY · On-site

$69K/yr

Manage client inquiries and service requests, providing clear, professional communication and ... Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Edison, NJ

Client Operations Manager information

See Edison, NJ salary details

$46.1K

$128K

$140.3K

How much do client operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client operations manager in Edison, NJ is $128,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,700.00 and $138,700.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Edison, NJ? For Client Operations Manager jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Edison, NJ look for? The top searched job categories for Client Operations Manager jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Client Operations Manager jobs? Cities near Edison, NJ with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Market Operations Manager

Market Operations Manager

Craft

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Who We Are
Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's most dynamic brands to foster employee connection and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages programs across 300+ offices, serving more than 300,000 employees each month.
Our commitment to crafting better workplaces starts from within. We're a passionate, resourceful, and collaborative team whose expertise spans technology, operations, logistics, and client success. At Crafty, our people are our greatest asset - and the snacks are a pretty great perk, too.
The Role
Crafty is seeking a Market Operations Manager to lead our local client operations in NYC - ensuring best-in-class service, operational excellence, and exceptional client satisfaction.
This role focuses on driving results through a high-performing team. You'll empower and develop your direct reports, build efficient systems, and partner cross-functionally to deliver seamless execution. The ideal candidate thrives on structure, accountability, and continuous improvement - building processes that scale and teams that grow stronger every quarter.
You'll report directly to the General Manager and work closely with Client Success, Partner Management, Fulfillment, and People teams to align market performance with company goals.
Required Attributes
TEAM LEADERSHIP
  • Recruit, develop, and lead a high-performing client operations team, providing strategic direction and hands-on support to ensure on-site F&B teams deliver exceptional hospitality, service consistency, and operational excellence.
  • Champion the on-site experience by empowering F&B teams to create welcoming, engaging environments that reflect Crafty's commitment to hospitality and elevate the client and guest experience.
  • Leverage deep hospitality expertise to guide on-site leaders in service standards, team development, and day-to-day operations, ensuring each location operates efficiently while maintaining a high-touch, client-first approach.
  • Build and sustain a metrics-driven culture focused on accountability, service quality, profitability, and continuous improvement across all on-site operations.
  • Demonstrate advanced leadership and people management skills by coaching and mentoring Client Operations team members to effectively manage their on-site teams, drive market profitability, and strengthen client relationships.
  • Foster collaboration and alignment across markets and internal functions to ensure consistency in service standards, operational best practices, and the overall Crafty experience.
  • Cultivate an engaged, motivated, and empowered team environment that reflects Crafty's values and passion for hospitality, inspiring on-site teams to deliver exceptional client and guest experiences every day.

OPERATIONAL EXCELLENCE
  • Drive market-level performance by building efficient operational systems and ensuring consistent, high-quality execution across all client sites.
  • Translate strategic goals into actionable plans and measurable outcomes, aligning on-site teams and cross-functional partners around market priorities.
  • Streamline workflows and standardize best practices to increase productivity, enhance service delivery, and support scalability across markets.
  • Ensure compliance with internal policies, safety protocols, and labor standards while optimizing staffing, scheduling, and resource allocation.
  • Monitor market health and operational performance through data and feedback loops to identify trends, address issues proactively, and drive continuous improvement.
  • Foster collaboration and accountability across teams to remove obstacles, deliver seamless client experiences, and achieve on-time, on-target results.

MARKET PROFITABILITY
  • Partner with the General Manager (GM) to assess market performance, set strategic priorities, and execute improvement plans that drive sustainable growth and profitability.
  • Own market-level financial performance by monitoring revenue, labor, and controllable expenses, identifying variances, and implementing corrective actions to protect and improve margins.
  • Translate business objectives into actionable operational strategies, ensuring alignment and accountability across cross-functional and on-site teams.
  • Leverage data and reporting tools to forecast trends, model capacity, and make informed decisions that enhance efficiency and margin performance.
  • Drive client retention and market growth by ensuring the Crafty on-site experience consistently reflects the highest standards of hospitality, quality, and responsiveness.

Required Experience
  • 5-10 years of onsite operational management experience (food & beverage industry a plus).
  • 5+ years of people management and/or team leadership.
  • Proven ability to analyze performance metrics and implement operational improvements.

Your Proficiencies
  • Google Suite (Sheets, Docs, Slides)
  • Project management platforms (e.g., Notion, Airtable)
  • Data visualization tools (Tableau, Excel)
  • Strong communication and presentation skills

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Role Goals
Goal #1: Drive 93% Annual Dollar Retention
Achieve 93% annual dollar retention through positive client location health, full budget utilization, and proactive engagement - measured by YTD dollar retention rate, reviewed monthly.
Goal #2: Achieve Market Profitability Target
Meet or exceed monthly GMV profit targets per the annual operating plan - measured by GMV profit vs. target, reviewed monthly.
Goal #3: Enable Market Growth and Expansion
Drive growth through on-time location launches, revenue upsell, and budget-informed expansion - measured by launch timeliness, upsell revenue, and quarterly capacity metrics.
Goal #4 (AI): Drive Operational Efficiency and Reduce Cost to Serve
Identify and implement AI-enabled improvements in reporting, admin, and communications to reduce manual effort and support efficient headcount use - measured by time saved, tool adoption, and labor cost impact.
What we offer:
Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.
We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
Our compensation amount for this role is targeted at $140,000 - $160,000 OTE (Base + Variable Compensation) per year in New York. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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