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Client Operations Analyst Jobs (NOW HIRING)

Linedata

Operations Analyst

Charlotte, NC

This role sits at the intersection of operations, technology, and client services, supporting ... This role is ideal for an analytical and technically curious professional who enjoys working with ...

Post Acute Analytics

Operations Analyst

As an Operations Analyst, you will support and lead specific business and client initiative with a heavy focus on operational analytics to drive communications and decision-making. This role must be ...

Adecco

Operations Analyst

Pennington, NJ

$23 - $23.44/hr

Adecco is assisting a local client recruiting for Operations Analyst opportunities in Pennington, NJ . This is an excellent opportunity to join a winning culture and get your foot in the door with a ...

NLP Logix

Client Operations Intern

Jacksonville, FL · On-site

$20/hr

Client Operations Intern - Fall 2026 Internship Dates: September 8, 2026 - December 11, 2026 ... Run and analyze Azure Kusto Query Language, or KQL, queries to identify trends and potential issues ...

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Client Operations Analyst information

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How much do client operations analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a client operations analyst do?

A client operations analyst is responsible for managing client accounts, ensuring service delivery meets client expectations, and resolving operational issues. They analyze data, coordinate with internal teams, and use tools like CRM systems to improve client satisfaction and operational efficiency.

What is the difference between Client Operations Analyst vs Client Service Associate?

AspectClient Operations AnalystClient Service Associate
Required CredentialsBachelor's degree, certifications in operations or finance often preferredBachelor's degree, customer service or communication certifications beneficial
Work EnvironmentFinancial firms, investment banks, asset management companiesBank branches, financial institutions, client support centers
Employer & Industry UsageUsed in finance, banking, asset managementCommon in banking, financial services, client support roles
Search & Comparison IntentUnderstanding operational roles in client managementCustomer support and client interaction roles

The main difference is that a Client Operations Analyst focuses on managing internal processes, data analysis, and operational efficiency related to client accounts, while a Client Service Associate primarily handles direct client interactions, inquiries, and support. Both roles are essential in financial services but serve different functions within client management teams.

How does a client operations analyst collaborate with other departments to ensure smooth client onboarding and support?

Client Operations Analysts often work closely with teams such as Sales, Customer Success, and IT to facilitate seamless client onboarding and ongoing support. They coordinate information flow, resolve operational issues, and help implement process improvements that enhance client satisfaction. Regular cross-functional meetings and shared project management tools are common, allowing analysts to anticipate client needs and address concerns proactively. This collaboration ensures that clients receive consistent, high-quality service throughout their lifecycle.

Is a client operations analyst an entry level job?

A client operations analyst role is often considered entry-level or early-career, but requirements vary by company. Typically, it requires a bachelor's degree and skills in data analysis, communication, and problem-solving. Some positions may prefer prior internship or related experience.

What are the key skills and qualifications needed to thrive as a client operations analyst, and why are they important?

To thrive as a Client Operations Analyst, you need strong analytical skills, attention to detail, and a background in business, finance, or a related field. Familiarity with data analysis tools, CRM systems, and proficiency in Excel or similar platforms is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you build strong client relationships and navigate complex issues. These skills are vital for ensuring efficient operations, accurate reporting, and high levels of client satisfaction.
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What job categories do people searching Client Operations Analyst jobs look for? The top searched job categories for Client Operations Analyst jobs are:
Client Operations Analyst jobs near you
Infographic showing various Client Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Client Operations Specialist

TruePoint Communications

Dallas, TX • On-site

Full-time

Medical, Retirement

Re-posted 15 days ago

Job description

At TruePoint, our product is our people.We're a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S, known for our commitment to top-tier talent and meaningful results.

TruePoint operates in a hybrid work environment (3 days in office, 2 days remote) and offers competitive health benefits, a profit-sharing bonus plan, 401(k) with competitive matching, and ongoing professional development.

As the Client Operations Specialist, you will own client delivery operations and growth enablement, ensuring that all logistical, financial, and operational components are executed with precision to support client satisfaction and revenue performance. This role requires strong attention to detail, analytical thinking, and the ability to manage multiple workflows in a fast-paced environment while aligning account teams, operations, and leadership. You will play a critical role in optimizing resource deployment, maintaining scope and billing integrity, and translating operational data into actionable strategies that improve client retention and margin health.

Core Responsibilities:

Support company & client budgeting and financial reporting:

  • Create client-ready scopes of work, ensuring scope accuracy and alignment with billing logic
  • Own scope changes, PSA governance, and provide final invoice approval
  • Compile biweekly, monthly, quarterly, and annual reports in support of operations leadership
  • Monitor client absorption, utilization, and margin health, providing insights and recommendations to account leads
  • Build and maintain reporting that supports forecasting, revenue tracking, and performance optimization

Own client operations and systems management:

  • Manage and maintain core client operations platforms, including Ruddr, HubSpot, ChatGPT, and SharePoint
  • Ensure data integrity and process adherence across all client operations systems
  • Support account staffing inputs and develop resourcing plans in partnership with leadership

Contribute to agency business development:

  • Own project management of new business pipeline and related deliverables
  • Identify and pursue ideal clients, providing strategic and operational recommendations
  • Lead and/or participate in presentations and discovery work
  • Develop scopes of work and contribute case studies to support agency growth
  • Proactively identify opportunities to retain and grow existing clients

Client Lifecycle:

  • Facilitate client onboarding, including account setup, staffing alignment, and team introductions
  • Ensure onboarding processes are followed and documented accurately
  • Act as liaison between client, operations, and account teams to ensure alignment and resolve issues
  • Conduct periodic check-ins to support client satisfaction and performance
  • Execute client retention and recognition initiatives
  • Oversee the client off-boarding process

Qualifications:

  • High attention to detail and accuracy, proactive communicator, and technically proficient
  • Strong experience in financial reporting, scoping, and operational analysis
  • Ability to interpret utilization and financial data into actionable recommendations
  • Experience managing systems such as Microsoft Excel, Outlook, Teams, Zoom, and PSA or CRM tools
  • 4 to 6 years of agency or professional services experience strongly preferred.
  • Bachelor's degree or equivalent experience
  • Professional communication skills, both verbal and written

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.