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Client Manager Jobs in Lubbock, TX (NOW HIRING)

Tyler Technologies, Inc.

Client Executive

Lubbock, TX · On-site

$95.43 - $177.65/hr

Coordinate with Client Success Account Managers to conduct periodic reviews supporting account health (including but not limited to): * Software maturity and utilization * Release adoption and ...

Alpine Legacy Group

Client Consultant

Lubbock, TX · On-site

$76K - $88K/yr

The Role As a Client Consultant, you'll learn, grow, and earn -- all at once. Our training blends ... You'll manage your own local territory, build relationships with business owners and their teams ...

Alpine Legacy Group

Client Consultant

Lubbock, TX · On-site

$76K - $88K/yr

The Role As a Client Consultant, you'll learn, grow, and earn -- all at once. Our training blends ... You'll manage your own local territory, build relationships with business owners and their teams ...

U.S. Lawns

General Manager

Lubbock, TX · On-site

Understand cash flow Client Management * Establishes and maintains a Client Contact Log * Maintains Client Survey Program * Primary client contact person * Establishes Maintenance and Enhancement ...

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Client Manager information

See Lubbock, TX salary details

$28.3K

$56.8K

$91.9K

How much do client manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client manager in Lubbock, TX is $56,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $67,000.00 per year, depending on experience, location, and employer.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Lubbock, TX?

The most popular types of Client jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Client Manager jobs?

Cities near Lubbock, TX with the most Client Manager job openings:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $56,765 per year, or $27.3 per hour.

Client Experience Manager

Tyler-Technologies-29572f8

Idalou, TX • On-site

$67 - $75/hr

Other

Posted 4 days ago

Key responsibilities

  • Own the client experience for the assigned region by tracking and improving NPS performance through relationship building, issue resolution, and value delivery

  • Manage and develop a regional team including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches through regular coaching, performance reviews, and fostering a high-trust team culture

  • Monitor regional call trends, case volumes, and support backlogs to ensure appropriate resource coverage, meet SLAs, and report on team and regional performance metrics

Job description

Software SupportLubbock,TexasLakewood,ColoradoBillings,MontanaOrono,Maine
Salary: USD 66585 - 75000 Annually

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team—including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Their mission: drive extraordinary client and employee experiences. This includes owning the Net Promoter Score (NPS) for their assigned region and fostering high employee satisfaction (eSAT) within their team. They act as both a strategic leader and a tactical support partner—ensuring clients feel supported, heard, and delighted, while employees feel empowered, challenged, and connected.
This is a formal people leader position.

Responsibilities

Client Outcomes & Advocacy

  • Own the client experience for the assigned region, with NPS as the primary success metric.
  • Actively track and improve clients’ NPS performance through relationship building, issue resolution, and value delivery
  • Use NPS data to inform outreach plans and success strategy adjustments
  • Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.
  • Understand regional client trends and ensure proactive outreach strategies are in place.
  • Surface product gaps, friction points, and enhancement opportunities to internal teams.
  • Serve as a high-level escalation path for client concerns that require management handling.
  • Consistently highlight Tyler’s unique value in conversations with clients and internal stakeholders
  • Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices
  • Serve as a champion for the client experience—reinforcing where Tyler’s solutions are delivering exceptional outcomes
  • Step in to handle support incidents as needed, especially during high-volume periods
  • Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.
  • Directly manage and develop a regional team of individuals including:
  • Client Experience Champions
  • Client Engagement Leads or Managers or Strategic Engagement Managers
  • Learning Enablement Coaches
  • Conduct regular 1:1s, career development planning, and performance reviews.
  • Foster a high-trust, high-performance team culture rooted in transparency, ownership, and continuous growth
  • Actively coach team members on handling escalations, improving call quality, and deepening client relationships


Operational Oversight

  • Monitor regional call trends, case volumes, and support backlogs—ensuring appropriate resource coverage and load balancing.
  • Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate
  • Identify and act on staffing needs or workflow adjustments to improve service responsiveness.
  • Partner with other regional managers to share best practices and align on enterprise client strategies.
  • Track and report on team and regional performance—including NPS, eSAT, and operational KPIs.
  • Ensure all team members follow the regional feedback process defined by the Director of Client Operations.

Employee Engagement & Enablement

  • Own the employee satisfaction and engagement for your regional team.
  • Partner with Learning Enablement Coaches to ensure training is timely, targeted, and effective.
  • Support a culture of open feedback, recognition, and accountability.
  • Serve as a role model for transparent communication—owning mistakes and showing others how to recover from them with integrity and follow-through.

What Success Looks Like

  • Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback
  • Your team is highly engaged, supported, and performing at or above expectations.
  • Proactive client outreach is happening consistently—not just reactive support.
  • Your team members are growing in capability, confidence, and influence.
  • Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.
Qualifications
  • Strong understanding of support operations, client lifecycle, and feedback systems (NPS, eSAT)
  • Ability to coach others in client communication, troubleshooting, and service recovery
  • Excellent communication, prioritization, and problem-solving skills
  • Familiarity with ERP systems, local government software, or SaaS environments is a plus
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