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Client Director Jobs in Ohio (NOW HIRING)

NCS Credit

Director of Client Success

Cleveland, OH · On-site

The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion ...

New

CBTS

Solution Lead/Solution Director

Columbus, OH · On-site

$123K - $154K/yr

This is a strategic, client-facing role at the center of our growth-where business outcomes ... At the Solution Director level, you'll act as a trusted advisor to executive stakeholders and help ...

giftHEALTH Inc

VP of Client Success

Columbus, OH · On-site

$180K - $230K/yr

Director Oversight and Team Leadership: Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement. Set the standard for client ...

Lower

Client Coordinator

Westerville, OH · On-site

$17.50 - $23.50/hr

Oxford Home Lending is one of the fastest growing direct-to-consumer mortgage companies in the ... We are seeking motivated individuals looking to advance their sales careers to join our Client ...

Lower

Client Coordinator

Westerville, OH

$17.50 - $23.50/hr

Oxford Home Lending is one of the fastest growing direct-to-consumer mortgage companies in the ... We are seeking motivated individuals looking to advance their sales careers to join our Client ...

Lower

Client Coordinator

Columbus, OH · On-site

$17.75 - $23.75/hr

Oxford Home Lending is one of the fastest growing direct-to-consumer mortgage companies in the ... We are seeking motivated individuals looking to advance their sales careers to join our Client ...

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Client Director information

See Ohio salary details

$22.8K

$102.5K

$168.7K

How much do client director jobs pay per year?

As of Jul 19, 2026, the average yearly pay for client director in Ohio is $102,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $143,600.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media directors, advertising executives, and media agency leaders often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like media planning software and analytics platforms.

What are Client Directors?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How much does a client services director make in the US?

A client services director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, experience, location, and company size, and may include bonuses and benefits.

How does a Client Director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the key skills and qualifications needed to thrive as a Client Director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.

What is the role of a client director?

A client director is responsible for managing relationships with key clients, ensuring their needs are met, and overseeing account strategies to drive business growth. They coordinate with internal teams, develop client retention plans, and often use CRM tools to track account performance. Strong communication, leadership, and industry knowledge are essential for success in this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and a strong understanding of customer relations and business operations.
What are the most commonly searched types of Client jobs in Ohio? The most popular types of Client jobs in Ohio are:
What are popular job titles related to Client Director jobs in Ohio? For Client Director jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Director jobs in Ohio look for? The top searched job categories for Client Director jobs in Ohio are:
What cities in Ohio are hiring for Client Director jobs? Cities in Ohio with the most Client Director job openings:
Client Director jobs near you
Director of Client Success

Director of Client Success

NCS Credit

Cleveland, OH • On-site

Full-time

Posted 4 days ago

Job description

Job Type
Full-time
Description
NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!
Reports To: Chief Revenue Officer
Department: Client Success
FLSA Status: Exempt
Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.
Requirements
Essential Responsibilities:
  • Develop and execute the overall Client Success strategy, operating model, and organizational structure.
  • Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
  • Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
  • Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
  • Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
  • Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
  • Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
  • Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
  • Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
  • Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
  • Other duties as assigned.

Competencies
  • Strong communication, collaboration, and executive presentation skills.
  • Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications
  • Bachelor's degree or equivalent experience.
  • 7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
  • 3+ years of people leadership experience.
  • Proven experience building or transforming customer-facing teams and processes.
  • Experience managing customer retention, renewals, and growth initiatives.
  • Experience utilizing CRM and customer success technologies.

Preferred qualifications
  • Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
  • Experience implementing customer health scoring and customer lifecycle programs.
  • Background leading multi-functional post-sale organizations.
  • Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands
  • Ability to communicate effectively in person, via phone, and email
  • Manual dexterity
  • Near visual acuity
  • Prolonged sitting while viewing a computer monitor
  • Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact hrhelp@ncscredit.com

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